barista

kitchen team member

front of house team member

back of house team member

back of house staff

Soul Origin

the whole review, if u want work here: this is what it will probably be like..

if your store is owned by someone who owns multiple stores, and years of experience everything will be great, easygoing and fairly simple to learn, I guess also the people/team you work with as well. I began with salads and sandwiches then got personally taught how to make coffee due to great work ethic, so I worked over both stations, sometimes, and mostly understaffed if sales are not going well (so then very stressful esp. at peak times/lunch. If your store is not in a good, rich people area then you will have to work to attract customers, upsell like crazy and obviously pester every customer about the loyalty program, give out free samples of unbought food etc. 

ur daily duties will include
- serving salad/sandwiches (sometimes u are stationed at these areas, if someone needs coffee for eg and nobody is there and u serve them for obvious reasons, management will appear out of nowhere, cut u off and get angry, telling u to go back to ur area, even if there is nobody to serve there
- coffee/barista, personally really liked it, however does get super busy at times and always some complications with loyalty cards and free coffees etc. karens and boomers lol). if ur not certified barista or previous experience, other team members or management will take over for u, (controlling and annoying) even if you are doing same as them, or better (pace-wise and coffee making quality)
- cleaning duties/store look : CONSTANT wiping glass (making sure whole store looks very clean and presentable) wiping down almost everything. broom/brush to always wipe floors, as food and other things pile up quick. mopping, scrubbing floors are also part of FOH duties. also cleaning out ovens at end of day.
- stock, mostly stocking up milk, powders, salad bowls, drinks in fridge etc. also emptying rubbish bins and going to dumpster at same times.
important notes: 
u will prob be doing salad most of time since it is more expensive and worth more, working at SO u will always be told "not enough meat/chicken more!" by customers, extremely annoying. kitchen cooks always put too much salad leafs to save meat and money so you constantly have to empty salads in the bins and make salad look more presentable and not totally void of meats
uber orders part of job too, pretty easy :)
again, at end of day, depends on how good ur store owner is and management/team is, i had lots of fun and it was a pretty easygoing job until old owner sold it due to it not doing well/sales. if constantly upselling and greeting any people that walk by is not in ur comfort zone, i wouldnt recommend, as u constantly get told by managers to greet every customer, upsell and hand out loyalty cards (sometimes without even asking customers, just kind of shoving it in their hands.)

During my time at Soul Origin, I encountered what I can only describe as the worst work experience of my career. The management at the establishment seemed to have a clear bias towards certain individuals, favoring them over the rest of the team. This favoritism created a toxic environment where felt undervalued and overlooked.
The lack of respect shown towards the employees was evident in various ways. It was disheartening to witness the manager consistently choosing their favorites for opportunities and promotions, disregarding the hard work and dedication of the rest of the team. This created a sense of demotivation and frustration among the staff, as it seemed that their efforts were going unnoticed and unappreciated. Furthermore, the unfair treatment extended to the allocation of shifts. Many of us found ourselves receiving barely any shifts, while the favored employees seemed to have an abundance of work hours. This unequal distribution only exacerbated the feeling of being disregarded and unimportant within the organization. The overall work environment at Soul Origin was one of disappointment and disillusionment. The lack of respect and fairness made it challenging to find any satisfaction or fulfillment in our roles. It is disheartening to experience such a negative work culture, where hardworking individuals are not given the opportunities they deserve.
 My time at Soul Origin was marred by the manager's favoritism, which created an environment of disrespect and limited opportunities for the majority of the staff. It is crucial for organizations to foster a fair and inclusive work environment, where all employees are treated with respect and given equal opportunities to thrive and succeed.

When I used to work there, Soul origin was completely obsessed with Customer Service to the point where if they ask you to do something else other than serve customers, and then do that thing, they get angry at you for not serving the customers/constantly checking to see if there are customers. They CONSTANTLY talk to you about improving, they tear down your self esteem. If they don't think you're a good employee, you won't get many shifts and they'll be rude to you and talk to you in a condescending tone, even though you try your best and work very hard. The long shifts are extremely exhausting and after you finish you don't have the energy for hobbies/activities. If you're not 14, 15, or 16 they'll avoid putting you on weekends at all costs, probably because of the weekend rates, so the rates aren't very high. If you're nice to them doesn't mean they'll be nice to you. Some staff are friendly are talkative, others a judgemental and reserved and won't engage in conversation when its quiet. Sometimes, you are not paid enough, for example they'll say your break was longer than it was or they won't pay you for staying back 20 mins. Sometimes they don't let you go to the bathroom. This has been my experience, I wouldn't recommend working here unless you're desperate. 

Coming from someone who has worked proper hospitality and not fast food, worked here for about three months and already regret my decision to apply. Unrealistic time expectations for cooking in the morning and breakfast items, not to mention soup cooking which interrupts regular salad assembly output, which in turn affects when we have our breaks. Breaks HAVE to be at a certain time and dishes HAVE to be done by a certain time and we HAVE to clock off at a certain time. I could be cooking off at 6:30am and struggling to make time targets, and my manager/owner will be front of house on his phone or changing the music. The pay is mediocre at best; I get casual hours that change (now only rostered 1-3 times a week) and I am paid part time, and they insist part time hours because it is cheaper. Additionally, their standards of cleaning and dishwashing are sub-par; it is insisted that you just spray the dishes and let them airdry (no scrubbing with suds or drying properly) and their is oil on pretty much everything. If you want to work with food then pick a restaurant or something because all I got out of this job was sitting in my car at 5:50am thinking whether I want to go in or not.

A typical shift can go from 3.5 hours up to 8.5 hours. A typical day would look like taking orders, serving customers (scooping salad, making coffee, heating pastry), doing store runs (replenishing items from the storeroom and checking/ packing up PFD deliveries) and cleaning (wiping glass, mopping, washing the dishes). Most customers are lovely but there are a few exceptions. The place where I work is extremely vibrant and the management is really good as well. The manager is really friendly and understanding, and the shifts are really flexible (they use an app called Tanda to allocate your shifts and calculate your wage). Weekend/holiday pay rates are quite good but weekday shifts pay minimum. The food is really good but you will need to work for at least 5 hours to get a free meal, otherwise, you will need to pay for them. You get to have free coffee throughout the day though. If you do the closing shift, you can take the leftovers home. Overall would recommend, everything is great except the pay!

I have never felt so ridiculed and degraded by my own boss in my entire experience as an employee. They did not care if customers around, they would degrade and humiliate your working skills no matter who was watching. The amount of stress put on to you is unbelievable. I was threatened to be fired several times because they were “over staffed” and then when I was unwell, I was made to come in because they were now apparently “under staffed”. Shifts were cut back if you called in sick. Was also made to work an open and close with no training on how to do so. Was very late to two of my formals due to being rostered on even after requesting time off for it several times, months in advance. Constantly felt like I wasn’t good enough, that something was wrong with me and came home in tears after almost every shift. I loved my co-workers and have made beautiful friends out of it, but the management must be changed. There is a high turn over rate here for a reason.

Food is great, you get free lunches, drinks, and coffee each day. Majority of my coworkers were lovely and kind and easy to work with. I did enjoy learning new skills and how to communicate with customers and coworkers more effectively. I also love how the franchise allows individuals who have visible tattoos/piercings to work. The overall atmosphere of Soul Origin was good. 

Occasional (small) underpayments  on my behalf (which build up), multiple coworkers have had issues with this also. 

Training took a while due to ongoing miscommunications between the manager and myself, as well as the manager/s being rather patronising at my location. Regardless, they seemed to act this way with the majority of my coworkers. Not the best thing since Soul Origin at this location had been open for a few years now. 

Overall a good place to work due to free lunches, steady pay, flexible hours, and good culture. Not so good due to occasional underpayment (and ongoing underpayment of some of my coworkers) and patronising management.

i think mainly the amount of work there is there is a pressure to get them done in a certain amount of time for example; a fellow coworker and myself are the only two on closing and one of us has to be in BOH cleaning dishes that are constantly coming to be cleaned then used then cleaned once again (not to mention how many little dishes you have to clean) and the other is in FOH doing coffees, trying to pack our daily specials and serve other customers it can get overwhelming and personally i find it quite frustrating to have to clock out late but that’s due to work that couldn’t be done with the large amount of customers we get at our store, then having not only the manager but the store owner on our backs for clocking out even 10 minutes later, im sorry I understand we should’ve managed our time better but we can’t always live up to their expectations!

as a first job for a high school student it is a relaxed and friendly environment. the work is a fast paced environment and can get stressful. other staff and members were welcoming and enjoyable, but was thrown in with little training. Over time management was slack and very unprofessional. i wasn’t paid for the trial/ training shift of 5 hours! was told to work over time and had to argue to be paid. there were no breaks although i worked for over five hrs. they basically used me for the holiday period as it was busy then later threatened to replace me for no apparent reason. very poor management with little to no communication, very misunderstanding and gave mixed signals then blaming you for mistakes made.

Easy when you first join but then quickly realise how awful management is. The expectation for one person to do the job of three people is super unreasonable.  The management do not care at all because it saves them money. They expect you to do roles such as supervising the store or younger works and being in charge of deposits, all taks that are a mangers job while paying you on level 1 award. They have no sympathy and blame you for any incomplete or "subpar" tasks. It's ridiculous that they also expect you to work alone for an hour and half every close because they don't want to pay another person to stay behind with you. Overall it's very obvious their priority is money over anything else.

Top Job Titles	Average Salary
Barista 22 salaries reported	$30.84 per hour
Kitchen team member 2 salaries reported	$29.75 per hour
Front of house team member 3 salaries reported	$31.91 per hour
Back of house team member 8 salaries reported	$40.50 per hour
Back of house staff 5 salaries reported	$30.00 per hour

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