room attendant

executive housekeeper

housekeeper

housekeeping supervisor

payroll officer

Silk Hospitality

What is the best part of working at the company?
sometimes nice people but they never stay due to bad work environment 

What is the most stressful part about working at the company?
Negligence of staff 
Nobody cares 
Never enough cleaning equipment
Made to feel bad for not having the equipment 
Stressing us with time limits of rooms which takes longer without right equipment and lack of support equalling stress and break downs. 
You are used 
Treated as you’re at the bottom compared to rest of hotel staff
Ungratefulness from company
Rude and unfriendly interactions when the company does show up 
Disgusting environments for the housekeepers again in comparison to rest of hotel 
Underpaid 
Unheard constantly 
No parties of appreciation and when they do? They invite their favourite housekeepers without the others knowing, to eat pizza in the office. 
All housekeeper deserve better and deserve appreciation. 
Silk is horrendous 

What is the work environment and culture like at the company?
Depending on the supervisor. I had one good one. She left due to terrible workplace to be in. So it went back to normal .

What is a typical day like for you at the company?
Work as hard as a I can without a break to ensure supervisors aren’t on your back for time. Used and then spoken to badly

It’s a fast paced job environment and you get so much of requests to be done in couple of minutes. So you have to run here and there(maybe 10-13 floors) to complete only one task, and have to do manual lifting of weights which they never advertised in the requirement post neither in the interview. Paying rate is the lowest pay rate in AUS and for the penalty rates it’s only $2.62/Hour and applies only after 7pm onwards only. Some people are racist and some are not. Since this place is a multicultural environment they use their language to talk each other and sometimes they make fun out of you. Senior staff always using newcomers to do their work and taking credit for them. It advertised all meals are free but they are not. And only once in a month they provide free lunch/dinner that’s all. Hours are being cut down as a part of cost cutting measures. The employee agreement mentions that we get minimum of 37.5 hours and yet we get 29 hours per week. Coordinators, Supervisors and the executives think that we are robots and we should do all the things within minutes no matter how hard the task is. This is really stressful job. 

The management is very messy and doesn’t listen to the staff but wants to force the staff to accept the shift no matter what. The roster is sent through deputy app but the staff can’t do anything about the shift as there will be no option for accepting and declining the shift. The poor management in communication makes the job very hard as the room attendant had to do everything at the last moment. There is no proper induction or training provided and I can’t see any improvement in me after working here. The place demotivates you and poor management will give you stress for whole day. I recommend not to work at Silk Hospitality at all. 

Worked as a housekeeper and felt like I was being chewed out all the time no matter what I did and would be blamed for failures that weren’t on me but on the old system they used. There were friendly coworkers but overall not everyone was kind. Shrank the amount of minutes given for each room from 30 to 28, and never gave extra time for double bed bedrooms. Didn’t have assigned trolleys but some of the housekeepers took ownership of certain trolleys and never said anything and only one elevator which is always blocked, they don’t want you using the guest elevators which there are four of.

I work some time with Silk in hotel housekeeping. At start I think job is ok, just clean rooms and finish. After few weeks I see it is very hard. Always rushing, too many rooms, too many extra jobs, but time is same. If something small mistake happen, they first blame staff only.

Training is very fast, they show one-two times then you must do yourself. Many things you learn by asking other workers. Some supervisors are ok, some are shouting and change talking every day, so you feel scared to ask.

Pay is low for this type of work, and for this much stress it feels not worth at all. Body gets tired, mind also tired when you go home. Maybe some hotels with Silk are ok, but for me it was not good for long time. Ok if you just need any job for short time, but I will not stay.

Working as a room attendant was very stressful. They expect too much. I had to deal with their non-cooperative management for a month for my pay-slips. I was chosen as a room attendant for a hotel at Collingwood VIC but unfortunately there was almost no place for their room attendants to sit and take rest. I believe I only learn a unique skill from them and that is to tolerate. And the most enjoyable part of the job is that if you want to take a leave or want to get a transfer you will get fired without any compensation.

What is the best part of working at the company?
Having g the opportunity to put to work my transferable skills regarding housekeeping. Enjoyed all tasks.

What is the most stressful part about working at the company?
As a part-time trainee, having a short amount of time and hours to develop time management skills when needing to finish a gues room within 20/25 minutes per guest room

What is the work environment and culture like at the company?
Friendly, professional and respectful 

What is a typical day like for you at the company?
Busy cleaning guest rooms, ensuring all assigned rooms are completed by the end of each shift

From the early days of working for Silk Hospitality at InterContinental Hotel, I was amazed by the collaborative working model between Silk and the hotel. Since then, with the friendly and professional workplace culture, I had the opportunity to gain more experience from both sides. Furthermore, with the great vision in management, my abilities have been recognized and given important tasks. All of the above experiences are both challenges to strive and achievements to be achieved.

My first Housekeeping job and I am very happy with how fast the hiring process was from when I applied to when I started work and earning money.
I can change my availability to suit my study timetable each semester which the flexibility is great!

Stressfull place to work the responsibility is huge they expect you to learn in seconds and work like you run not walk ur body is a machine to them not enough cleaning equipment , no enough replacement to put in the room to be ready of guess to use. You can go ur break after you finish all your task .From what Ive learned of this job as RA dont work yourself too hard until you drop dead coz company doesnt care about you.You gotta look after yourself from mental and physical.

Top Job Titles	Average Salary
Room attendant 6 salaries reported	$35.98 per hour
Executive housekeeper 5 salaries reported	$70,500 per year
Housekeeper 4 salaries reported	$27.50 per hour
Housekeeping supervisor 8 salaries reported	$42.12 per hour
Payroll officer 4 salaries reported	$71,250 per year

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