cleaner

support technician

it engineer

hvac technician

operations associate

Serco Facilities Management

Facilities First, I would consider the worst experience I have come across in 30 plus years. When upper management expectations exceeds a new manager’s knowledge of his new unseen environment, with the attitude of take control from day 1. I am grateful for my direct up line for his genuine support and best efforts, but a KPi system that places unrealistic expectations on someone from the start, you are set up to fail. Required apps and portholes needed to do the daily tasks not available or unable to access, an operating system essential for the role success unavailable for weeks and information upload portholes not accessible. Job description unfolding, not from any initial mentoring but through weekly online teams meetings with other managers discussing KPi expectations and current work commitment expectations, helped me gain hidden role expectations and KPi requirements and time lines. I was given a work phone that was for many weeks useless in having correct contact information etc. The portfolio was a mess left from a previous manager and upper management did not appear to have operations knowledge in such a mess and the time required to fix many problems. It takes time to meet and assemble the teams appropriately and effectively bring changes, especially when some problems were intrenched for more than 10 years. This is only a snap shot of the fullness I experienced. When, in a meeting you are called a lier by your contracts manager, that’s when a business has crossed the line into dangerous ground. As I said, the worst experience I have ever encountered. 

What is the best part of working at the company?
Here is an international company receiving billions of tax payer money every year and none of their management follower policy and procedure that they ram down your neck. It is a toxic working environment with unqualified people filling every aspect of the company, unqualified, no degrees, tradesman type mentality with no solutions to the problems. 

What is the most stressful part about working at the company?
Working as a maintenance supervisor and having to access the detainment part of the campus.


What is the work environment and culture like at the company?
Working at Villawood Immigration Detention center was working in a toxic culture

What is a typical day like for you at the company?
No two days the same which was the only thing keeping me there.

If you want to feel valued and respected by management for any feedback to do things better. This isnt your company. If you want an easy job where youre not valued and it doesnt bother you... maybe. 
HR wont value either, limited conflict resolution skills even when you are clear on the grievance. You wont be taken seriously. 

If you want a fill in job on your way to better things, its a maybe. If you want to feel like a valued member of a team, a collaborative environment.. this isnt the job for you.

What is the best part of working at the company?
Had a good team and a team leader 


What is the most stressful part about working at the company?
There was no such thing as stress once I was trained.

What is the work environment and culture like at the company?
Very helpful team members and managers.

What is a typical day like for you at the company?
Just another busy day where time flies quick.

Fast paced work. Didn't interview with them as they bought out previous company. Their record keeping in HR needs looking at as they seem to keep losing employee information. We've lost the contract 3 months ago) but have not been informed when we finish up so stressed at the moment.

Given 5.1 hours to clean a school of over 280 students by myself. One cleaner could not do this in 8 hrs.
Different Managers help ad hoc by vaccuming, but role is not fair

Great team spirit, family vibe and everyone knows each other and supports each other. Love going to work each day in the office and on sites.  Really open to growth and experience opportunities and can grow business. 

It is amazing to work at FFA. Company is growing day by day so do the opportunity. You’ll get all the necessary training. Managers are very professional and experienced.

Have always looked after us pay is always on time time off when needed plus sick always can go managers always to talk to whenever we need to confidential always guaranteed

at the time, not now, company had poor management systems and poor support structures.

senior management was present but it didn't pass through middle management  effectively.

Top Job Titles	Average Salary
Cleaner 8 salaries reported	$30.12 per hour
Support technician 6 salaries reported	$73,150 per year
It engineer 6 salaries reported	$125,000 per year
Hvac technician 6 salaries reported	$98,593 per year
Operations associate 5 salaries reported	$65,000 per year

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