deli manager

market manager

front end manager

bakery manager

produce manager

Ritchies Supermarket

Ritchies is a very social environment. All staff are encouraged to work together and in turn become a huge team. Although the majority of work is on a cash register, as a supervisor i must oversee my co-workers and that they are working to there best and to Ritchies standards of sale.  The skills required as a supervisor are also mainly social.  You become very outspoken and very comfortable with your own voice.  As a supervisor we deal with the positive and negative sides of customer service, and being confident and comfortable are very important in resolving any issue.  computer skills are the obvious but supervisors also take phone enquires, handle home deliveries, accounts, cheques, vouchers, cigarrette sales, paperwork, are trained in OH&S, stocktake and the oversight of the front end of Ritchies, to make sure myself and the staff are working to standards, to ensure the customer is satisfied with the service. 

I started working at Ricthie's IGA in 2012, and since then I have created wonderful friendships with my co-workers, I have also learnt what to expect with customers and how to deal with customers who are not always happy with their service. Before this year I would typically work 2-3 shifts a week, however, over the last year I asked my manager to cut my shifts back to just one a week as I was undertaking my year 12 studies, my manager happily did this with no further questions and understood that my studies were my priority throughout that year. I believe that the overall atmosphere of my workplace is positive, there are great relationships between staff everywhere you look, and everyone is always happy to help one another when it is needed. Personally the most enjoyable aspect of my job is getting to know regular customers, customers you learn to know by name, you know their regular order and who are always polite.

I have worked close to ten years across 3 stores and my girlfriend at 4 stores.
Every single store has had unrealistic expectations put on the store managers, passed down to department managers and ultimately onto the staff. Things like increasing sales while decreasing staff and products or rostering on one staff member to cover multiple departments. It's got to the point where working overtime is a big BIG no no but leaving before all tasks are 100% complete gets a warning placed against you, strongly implying one should clock out at end of shift time and then go back into the store to keep working. I've had accidents happen in store and been told we don't have incident forms to fill out and because I'd slipped on the way down the stairs from clocking out I was not their problem.


I would only recommend working here if you are desperate or if you do not care what managers are going to say to you.

I worked in 3 different departments within Ritchie's over a 14 month period, our store was voted best Store in Australia & Victoria & it shows! Great bunch of people to work with, different sections make the effort to make friends with you, invite you to birthdays etc.
Everyone that I worked with is supportive, front end staff are great, friendly & very little drama.
Deli section abot chaotic with lack of staff & lack of senior staff on weekends/gossipy at times.
Chicken section, needs work with staff support & motivation, abit toxic at times & hours cut, up & down.Poor management in that section.
Senior management of store are great & approachable.
Hard working team overall.
I would have loved to have stayed but am relocating to Queensland 


During my one week work experience at Ritchie's Super IGA, helped me to gain knowledge on how to work as a team and also taking responsibilities. A typical day during my work experience was when cleaning and re-socking products in the freezer, some of the team members weren't focused, which leads them of not completing their task. I learnt how to stay focus on getting my task done, also telling and helping them to finish of their task on time, it is good to share what your feeling with your team members so they can understand that you are passionate and care about your job. I enjoyed every moment of my experience at Ritchie's Super IGA the staff were nice and friendly and so as the manager.

I worked with Ritchies for 17yrs and never had any issues. A typical day at work would see me either working in the Cash offices or working at head office in the accounts receivable department,i learnt a lot in this time from managing department to balancing the cash offices. I always got along with my co workers and would go to all the work event. The hardest part of the job was when i was working in the Lenards department boning the chickens i would much prefer to work in the cash offices.The most enjoyable part was working with the head office team and meeting dead lines.

Typical day at work includes being the supervisor, so taking charge and control of the roles of the day. It is a fantastic learning environment, where all staff members agree and get along with each other. The management of the company is awesome as they allow for you to move into different departments. This is a way of exploring and trying new things. The co-workers are so easy to get a long with and it creates a fabulous work day. The hardest part of my day is when I have to manage people from different areas at different times. A good work environment would have to be the best part of my day.

Management has changed many times over my almost 6 years working there, however still needs improvement. The pay is good as a causal but there has been minimal job security and little consistency with hours worked per week which can be unpredictable and unreliable, although I am a casual. The staff are quite friendly and I enjoy the interaction with happy customers and providing a great service. Hardest part of the job may be dealing with the odd unhappy customer and always trying to look busy even during quiet periods.

A typical day at IGA would be splitting the load off the pallets in the back dock and assigning co-workers to aisles to start working in. I learnt the importance of great customer service and leadership skills. The management team was understanding, helping and enjoyable to work with. There was a diverse range of co-workers and no one ever seemed to have a problem with one another. It was a great local and friendly environment. 
The hardest part of the day, which would also be the most enjoyable, is when all the computer work has to be done. For example, budgeting, working on the roster etc.

Local owned IGAs were bought out by Ritchies, things went down hill for staff from then on. Very high job requirements for employees in area management eg fruit and veg, deli etc over worked and underpaid. Horrible abusive person as the region manager, passive aggressiveness and favoritism rife. If you are a young person in need of a first job it's a fine place to start, to learn some basic retail and customer service skills.

Top Job Titles	Average Salary
Deli manager 25 salaries reported	$63,393 per year
Market manager 12 salaries reported	$105,891 per year
Front end manager 15 salaries reported	$59,835 per year
Bakery manager 3 salaries reported	$60,167 per year
Produce manager 1 salary reported	$73,700 per year

Working at Ritchies Supermarket: Company Overview and Reviews

Ritchies Supermarket

Ritchies Supermarket Ratings

Popular jobs at Ritchies Supermarket

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected