housekeeper

front desk receptionist

hotel housekeeper

guest service agent

housekeeping manager

QUEST Serviced Apartments

What is the best part of working at the company?
Part of a wonderful team that looks out for one another and always willing to help each other to get the job done in a timely manner.
Lovely bunch of people go with and for. Managers and bosses really care about their staff and treat them wonderful
Regret that I had to leave such a wonderful company.


What is the most stressful part about working at the company?
Making sure everything is ready before the next arrival.
With the help from other team members it helps to reduce the stress and is a pleasant atmosphere to work in.

What is the work environment and culture like at the company?
Quest has a socially ,culturally inviting work environment who takes pride of n team work.
We all share the load even though we have specific jobs.
I loved the work environment how everyone makes sure we all get our work done and help one another to make sure it is done to a high standard and in a timely matter.
Culturally we are like one big family from sharing meals, to having birthday lunches and celebrating Christmas or even if your beliefs don’t align with Christmas to just enjoy the food, good company and the cultural diversity of the team.

What is a typical day like for you at the company?
Start with a quick chat to everyone. TEAM LEADER GIVES US OUR DAILY ROOMS AMD FLOORS.
Get everything out and ready and start to clean and detail rims and bedding.
Lunch break at 11:30am-12pm where we finish our lists , help others if need be. Take the rubbish down and pack away laundry.
Before packing trolleys away we make sure they are restocked so that the morning staff can start straight away without any hassle of having to stock  trolleys before starting work.
Excellent teamwork and always thinking ahead for ourselves and other team members.

My typical day at work is rushing to the container for the supplies and meeting team mates( varies every day).  Cleaning ( bedrooms, bathrooms & kitchen) & linen services are basically my every day routine.  It is also my job to ask the customers for any services they needed to be done in their unit.

I have learned that when you focus beyond work duties, inner peace transcends and joy begets joy.  I have also learned not to get too attached to colleagues ( as they come and go) and take criticisms constructively.

Quest management specially the owners are very approachable and accommodating. They always find time to listen.  

Since our group is so diversified and culturally rich, I get to learn a lot from most of them specially the matured and open-minded colleagues. One good thing is that we have the chance to have and share our lunches together for half an hour.

The hardest part of the job is running under the rain to move from one unit to the other.  I use umbrella but does not help all the time when it is windy and at the same time pushing a loaded trolley.

However, the best part of the job is getting acknowledged for a job well done by the customers themselves and gaining some friends along the way.

Typical day varied when doing reception. Night duty and Day are very similiar however the day shift consists of more setting up and preparing where as night is checking in and closing down the day. At quest i learnt alot more personal skills such as confidence. I also leart how to deal with different customers and their needs first hand. I enjoyed working in a team during the day but also having the dependability to work alone at night. Hardest part of this job was initially stepping out of my comfort zone but once i learnt how to do this it made my job alot more fun and enjoyable. I enjoyed the support i got from the team at Quest in all departments and the regular customers which i formed good working relations with.

What is the best part of working at the company?
You have a freedom to create your team and how it’s running.

What is the most stressful part about working at the company?
Everything depend on the owner. Yesterday you were right to do but today you might wrong to do the same thing.

What is the work environment and culture like at the company?
Above you everythings depend on one person, below you depend on how you designing your team would be.

What is a typical day like for you at the company?
Doing work and work because has the eyes on camera.

Everything is organised and pretty easy to wrap your head around and staff is friendly (mostly). Some of the managerial staff weren’t as kind. Hours are good and the hotel is easy to move around and trolleys are organised and set to one floor each. Downside was with supervisors nitpicking and being biased on things that didn’t need to be addressed and weren’t out of the ordinary as a casual worker. Wanted me to work hours I didn’t have and didn’t approve after being told a week in advance.

Your day will be full on from start to finish. Expect to stay back to finish any work not completed during your shift. Reception is 24 hours, so expect to be asked to work any shift. 
The people there are wonderful. Caring and compassionate, fun to work with and always willing to help you out. Currently slightly over staffed, so don't expect full time hours. Maybe 6 shifts a fortnight max. Reliable and easy to talk to. Management often will plan nights out for us to thank us for our hard work.

All Apartments where to maintained in high standard level as the customers where paying for this type of service, we would maintain that service for the duration of their stay and to maintain a enjoyable environment. 
The servicing of the apartments were a team of 2 house keepers one servicing the top (bedrooms and bathroom areas) and one servicing the bottom (kitchen and lounge area) both parties would meet to maintain the laundry area.

Quest Apartments, is a great place to work casually during my studies however does not have future possibilities for a career. Now that i have finished my studies i am excited to begin a full-time career.

they were the most friendly people, doing rush rooms but doing it properly,i learned to manage people in short time period and happy to be understanding for my staff,management was good and colleauges was great,part of job if i always short of staff and i have to covered them even im off,and i love making the guest happy.,

all team members gather in the morning to discuss the work for the day and then a guest sheet so they know where to start. I found nearly everyone easy to work with and was able to work on my own on occasions. It was a great place to work, unfortunately I had to leave due to family issues. 

Top Job Titles	Average Salary
Housekeeper 2 salaries reported	$36.07 per hour
Front desk receptionist 2 salaries reported	$42.19 per hour
Hotel housekeeper 3 salaries reported	$44.33 per hour
Guest service agent 2 salaries reported	$39.50 per hour
Housekeeping manager 2 salaries reported	$72,250 per year

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