warehouse worker

veterinarian

truck driver

pet groomer

forklift operator

Petstock

Upper management and HR do absolutely nothing to investigate and deal with bullying, harassment and threats by store managers. In my time with PETstock a manager was allowed to defame my character, verbally abuse myself, other staff and even on instances customers, with even an instance of stock physically being thrown. The manager did everything possible to remove me from my position due to personal conflict and dislike which can be solidified by the manager saying within their first week "maybe if i make your life h*ll you'll work harder" (which professional adult says such a veiled threat??), as well as being threatened with warnings for speaking too long with customers or asking other staff how they've been going (because why would we treat employees as actual people and not robots that move stock?)

Concerns were raised with upper management but nothing was actioned except suggesting a conversation which I tried multiple times but how can you have a conversation with someone who either screams at you or doesn't even make an attempt to communicate. Unfortunately after having my reputation damaged, being screamed at, told I cannot do my job, having my manager duties removed so I was nothing but a casual being paid $6 less, being berated and threatened with being fired I was forced to quit to protect my own health, which HR were aware about as I detailed all of it to them. Ironically, the job ad promotes taking care of staff’s mental health and yet nothing was done to protect mine from abusive and manipulative behaviour 

The company as a whole is awesome, their vision is wonderful, its a shame they didn't live up to their We Treat People as People and Family values claims.

After the initial interview I was over the moon and extremely excited about beginning work with PETstock, with them guaranteeing training opportunities, a good amount of shifts (as a causal), and a supportive team with a good amount of staff appreciation.

The first 1-3 months of work were good, with good communication through the team, a few small training opportunities and a good feeling of team support and teamwork, after that a new 'Management' team was hired. It feels as though the upper management did not do research or correct interviewing for the management team and made some big mistakes. 
The staff are underappreciated, whether they go above and beyond with their work or just do the bare minimum there is no level of appreciation or communication, the level of "Bi***ing" or spiteful/narky things being said by management to other retail staff is absolutely appalling. Not to mention the dismissive attitude of the management when attempting to discuss concerns with them. The unfair/unequal shift distribution between casual staff is something that has never been great with PETstock and it does not seem to be changing, even with lots of communication from staff about the concerns.
Very disappointing out-come of what was initially an exciting job opportunity.

PETstock was by far my most favourite position of my working history, the only reason for leaving was i became a mother and wanted to stay home for a while before returning to work. I would love to work back here however i have been told that there was no real chance for progression within this store as new management was very stable.
A typical day for me would be to open the store located in Hoppers Crossing sometimes by myself, i would then get all the things ready before opening such as stocking cash registers making sure the store looked neat and tidy. I would then usually be in charge of daily store operations including rosters, ordering stock, meeting with reps, dealing with customer complaints etc.
Co-workers were great but i felt a little animosity toward me due to the fact that i jumped very quickly through the ranks and became a senior member of staff within months.
The hardest part of the job was the physical side, sometimes emptying up to 10 pellets of dog food, hay, etc which could be in excess weight of 15kg each bag..i must admit i did enjoy this part as my fitness improved dramatically.
The most enjoyable part of the job was getting to know my customers on a personal level and being able to help them with their pets health and well being.

The only thing that made dealing with the goulish upper managment bearable was my wonderful and diverse coworkers, some of which are now friends for life. 
The treatment of staff is horrid, pay (minimum wage) was frequently shorted, fair work had to be called in to get the correct pay more than once (taking weeks for missing hours to be paid each time). Staff who speak up are targeted with reduced hours or nonsensical disciplinary meetings about nothing to attempt to instill fear and anxiety. Managment basically ignores your legal right to a 10 min paid break, only begrudgingly letting you take it when you push as they can't legally deny it. Managment said and implied several times that staff are paid too much (again, we made minimum wage). 
Profits are put above animal welfare- staff who know little to nothing are prioritized over more knowledgeable staff because they will ignore issues.

Managment was at times kind, understanding, and flexible and at other times mocking, condescending, and critical- depending on mood. Jabs at staff are disguised as sarcasm and Family Culture. Myself and several team members expressed an anxiety about going in to work to each other due to this.
Pest control was insufficient- absolutely do not blame immediate managers for this as they did everything they could to sort it, but upper managment is useless. 
Coworkers and some customers were so lovely and sweet, and were one of the only positive aspects of working there. However, staff dropped like flies due to above mentioned issues. 

I love working with animals and getting to help nice customers and people who are similarly passionate about animals is great. However, upper management is not great - despite noticeable staff turnover issues and more upper management never actually does anything to help or follow up on suggestions made from staff in stores. There is no interaction with casuals, even if you are a long-term or senior employee and so it often feels like nothing will change or improve. Definitely working on a skeleton crew but also wage budget restrictions for stores means even if there are plenty of staff available shifts are restricted and fought over (especially during this cost of living crisis) so its a weird paradox of not enough shifts but too many staff fighting for these shifts as well as doing the duties of 2 or 3 people... just makes it stressful all because they won't pay for more people to be on staff.. or to keep senior employees over young new casuals who have no clue what they are doing (not their fault) but they get shifts more because they are "cheaper" which just means experienced older staff have to pick up the slack or don't get the shifts. Again I love the intended purpose and the industry in theory, however, the way upper management is so money focused (and yet gets record profits and mark-ups are insane) kinda ruins the experience. 

Management has absolutely no care about staff's health or welfare. They put up posters about mental health awareness and organise staff meetings with speakers about mental health but when a staff member talks to management about how the way herself and other staff are being treated is effecting her mental health she is told it's just her mindset and she needs to change that. When a staff member feels they are being treated unfairly by another staff member and talks to management about it they are told to toughen up and get over it. And when a staff member has a panic attack at work because of how their manager is treating them which leaves them crying on the staff room floor the manager just goes and whines to another staff member about how they are so sick of the staffs "bad attitudes". I know of at least 5 people I have worked with who have been advised by their doctors or physiologists to leave the company because of how negatively it has effected their health, simply because the company doesn't care about their staff.
And if you think it will be a great place to work if you love animals, you'd be wrong. Myself and other staff members were told we cared too much about the animals and animal welfare!

This company has been a joke from the day I started. Terrible communication from head office, they are so out of touch with how things actually work in a Vet clinic or retail store. When they do come in to visit they act like they should be treated like royalty. No recognition for any of our hard work, but complaints as soon as something went wrong. I have rarely ever sat down for my half hour lunch break for which I am unpaid for. Head office and HR pick and choose which things they’re going to take seriously. They have ignored serious complaints from myself but have but have followed up on complaints from individuals who are known trouble makers. Head office staff gossip and share personal details amongst one another. Another piece of advice would be to NEVER work for a Vet clinic which is attached to a retail store that is owned by the manager. This literally means they can do and say whatever they want including bullying and harassing their workers, but they never face consequences for their actions. For a family run business it’s a disgrace.

When I first started at petstock Albury everything was great, management listened to problems, animals were well looked after, coworkers were fun to work with and lots of training provided. But now it’s the worst experience I’ve ever had in a workplace. 
The new management and store support treats staff like they’re stupid, you’re belittled, management talks about people behind their backs, shifts are taken off you when you show up for your rostered shift as a punishment, the maintenance of the animal has gone down hill, you’re expected to do the job of 5 people without complaint, there’s special treatment for different staff and you can’t even have a 5 second conversation with a coworker on the floor without being told to stop standing around and go do something. When you go to the franchisee with the issues you’re laughed at and told not to take it personal. 
My coworkers were the best part of the job, I’ve formed friendships that will last now that I’ve quit. They were the best, anything I didn’t know someone else would always help you.

I worked with this company 2 times, the first time as a full-time sales associate who after working with them for a few months realized the work culture is actually very snide and exclusive. Favorite co workers were given lighter tasks, better rosters and better treatment. A lot of favoritism going on from a place that has "high values".

The second time, I was a casual for a different store, thinking maybe this would be different but it was more or less the same experience, many years later! The manager was two faced, gave her preferred friends (employees) shifts over the co workers who are more knowledgeable and skilled in the pet care field. The support team is also rude, passive aggressive and not in any way in keeping with the values they like to pretend they have for public face. Do not work here unless you wanted to be treated unfairly, undervalued and unappreciated. There are much better pet stores to work at - without the B.S

The job itself is enjoyable. I find it very rewarding to help customers best care for their pets especially as i have a lot of knowledge in animal care. However management is cut-throat and it is clear that i am ‘replaceable’ despite how good i may be at my job. (My manager has literally told me that we’re all ‘replaceable’.) Going above and beyond isn’t rewarded and as an employee i feel very undervalued. I’m doing the job of 2-3 people most days and yet i am told we are ‘over-staffed’. Do not expect to be paid more for taking on supervisor rolls or more responsibility. The company itself is very money hungry and care little for their retail team despite claiming to have  ‘family’ values. From personal experience there is also a great deal of gossiping among management. 

Top Job Titles	Average Salary
Warehouse worker 1 salary reported	$30.70 per hour
Veterinarian 1 salary reported	$125,000 per year
Truck driver 3 salaries reported	$31.67 per hour
Pet groomer 4 salaries reported	$27.63 per hour
Forklift operator 1 salary reported	$33.25 per hour

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