customer service representative

manager

category manager

software engineer

inventory planner

Pet Circle

Some highlights with my time at PetCircle. Note that this is coming from the tech team perspective.

* Highly capable team that has great communication. If you're stumped then raise your hand. Nobody expects you to have all the answers

* A typical day is hard to nail down since there is a lot of variety. Some days are spent at the warehouse to spend some time with customer service and other days its crisis control and trying to figure out what went wrong. 

* The hardest part of the job is probably the pace paired with the scope of tasks. New employees have come onboard and been handed highly visible pieces of work and thrown into the deep end. 

* Culture wise it's about the customer first at every stage of what we do. It's relentless and while we celebrate milestones there's always eyes being leveled at the next horizon.

Poor focus on training you get all of maybe 2 hours (till you first break) then you’re on your own with minimal support. 
You are constantly being compared to others that are better than you. 
KPI are a must hit daily some even expect it from your first shift. 
Staff turn over is pretty consistent nobody is safe in their positions really.
Favoritism if your a good worker but the moment you fall off track out the door you go. 
They say they’re big on mental health but some of management when been approached by somebody so vulnerable they have then used that vulnerability to their advantage.  
They offer management roles to everybody and anybody as long as the positions are full.

Would not recommend seeking employment at this establishment. Most managers/supervisors, or one in particular (AJ), are on the biggest power trip and treat their warehouse staff like scum to make themselves feel better about their mediocre lives outside of work. Given the fact that there are animals pro-creating in the same products that they send out to customers, you’d think they would treat their employees with some respect. It’s disgusting that they continue to get away with this poor and toxic working environment, but given that all the higher ups are sleeping with their employees, I doubt anything is going to change. Seriously, if you value your mental well-being, do not work here. Disgusting work environment altogether.  

Almost no recognition for doing a good job, constantly on your back about kpi but then don't recognise when you hit kpi or over kpi, constantly reward employees that show case bad behavour or no work ethic and then overwork and pressure the good employees.
Complaints about bullying are ignored and the bully is 'rewarded' while the complainer is brushed off and given the cold shoulder.
Warehouse gets to 30 to close to 50 degrees inside, and they only give you one fan and open the roller doors about a metre off the ground, on occasion give out cold water and zooper doopers, which do nothing to call you down.
A lot of empty promises

Policies and procedures are changed on a whim. Very confusing how to get customer issues resolved in the time and way management want. Finding resources to get work done is a bit of a puzzle. This becomes very very stressful.

Entire teams made redundant with no warning so job security is toted but really means nothing. 

Instead of hiring for crucial parts of the business they get customer service to do them as a “secondment” opportunity. These jobs are executed poorly as training is non existent. 

Being hired to work from home was great however this quickly becomes a hassle. you can still work when sick because you work from home right? 

A typical day at works involves meetings/toolbox talks to align team members on the incoming shift to ensure we know our priorities. 
Management and supervisors are available on a daily basis for questions and coaching if they arise.
The job is very fast paced with often high workloads, which comes with the territory of most warehouse roles, but the support is there from colleagues and supervisors.

I'd heard that there was some issues previously but in the last 9 months have brought in some great hires and leadership, company processes and policies that are giving this place a lift. Ambition and enthusiasm are often met with encouragement and support, particularly in the tech and product teams which I am a part of. They have some big ambitious goals and have a long way to go, but are pushing to be better and it's starting to pay off.

Working here is probably not the best option unless you like passive aggressive managers that greet you with anger in the morning. This place is run by people who don’t care about the staff. The break times are good but the management is poor. Staff are on their phones on their phones on the floor and even on phone calls but get a free pass but favoritism. The staff love to stare and eye you out. Smokers are treated badly. The managers are the worst thing and make working here dreadful. Hopefully they fire the current ones and replace them with people who know how to do their job

What is the best part of working at the company?
Quick correspondance with management and HR, lots of opportunity to learn different areas and great team work. 

What is the most stressful part about working at the company?
Meeting Kpis can be a challenge at first but there is always ready support and positive feedback to help you get there. 

What is the work environment and culture like at the company?
Team oriented, close knit and fun. 

What is a typical day like for you at the company?
Busy from start to finish but always there is something to learn!

Good performance is not rewarded, but you will be reprimanded for under-performing. Limited coaching and training is available. No progression in the company unless you live in NSW Syd, despite hiring remotely across Australia. Managers do not care for most employees. Company makes false promises and doesn't follow through. Casuals penalized with shift cuts due to underperforming. You're left alone to fail, micro-managed and get questioned if you step away from your computer to simply take a toilet break. 

Top Job Titles	Average Salary
Customer service representative 5 salaries reported	$59,200 per year
Manager 7 salaries reported	$133,571 per year
Category manager 3 salaries reported	$120,000 per year
Software engineer 4 salaries reported	$108,250 per year
Inventory planner 1 salary reported	$87,500 per year

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