customer relations representative

customer care specialist

debt collector

accounts assistant

compliance officer

Panthera Finance

The company has no apparent strategy. The directors and some staff form what can only be described as a club. Those on the outside of the club are open to any manner of unprofessional behaviors. Booking meeting rooms is always a gamble because the directors will kick you out on a whim. The business is just a money generator so that the directors can buy expensive cars whenever they please. The company claims that they are about doing what is right for the customer, but if that were the case there would be customer satisfaction based KPIs rather than strict financial KPIs and bonuses that support getting a sale over getting the best outcome for the customer. There is an on site barista that once upon a time gave out free coffee to all staff a couple of times a day but now they spend most of their time running errands for the directors. Monthly BBQs are a distant memory. The company is more concerned about increasing revenue and cutting costs than staff satisfaction. Females with ambition don't stand a chance unless they are in collections and hit the KPIs. The company doesn't seem to want to invest in improving systems to make the lives of the revenue generators better. Instead they cut back on resources and force work-around after work-around. A select group of the C-level senior management are incompetent and only run on out-dated management strategies. It is a very toxic environment and the business doesn't seem to want to move forward.

They teach you things about finance and the collections company as a whole that are pretty interesting, and contrary to popular belief, strive to provide a good experience for the customer. 

If only this was provided for the employees. They seem to want the company to have a high turnover rate because the place is constantly hiring regardless of office space, or people that are already rostered on. If there's no room for you, you don't get to work, even if you were rostered on. This is not communicated to you until you arrive to work!

There's no incentive to put in more than the bare minimum, as they don't provide any sort of "Reward" or benefit to going above and beyond. there's no real career progression in the company since they usually outsource for managerial positions. When people are given a 2IC Role, they have to put in double the work for hardly any increase. 

management doesn't look after employees, especially in a high-stress work environment. KPIs are lived by, which in itself isn't a bad thing, but when the managers are threatening to send you home or place you on performance review, even when there's nothing coming through, then its just added stress. This turns the workplace into a competitive unhealthy place.

It's the team leaders that are okay with contributing to this toxic workplace with their fake smiles and condescending comments. It's the holes in communication between departments that are putting people in unnecessary panic and uncertainty over their position in the company. It's the unspoken 'lanyard' tyranny and favouritism evident in how strict rules only apply to those who don't know the right people. It's the ignorance of individualism and lack of opportunity for development; you get shot down when you seek input and simply get told to 'try better next shift.' It's the fact that employees use their money, time and effort to do their best throughout the week and get scolded, micromanaged and threatened over circumstances that are beyond their control. 

No, it's not the customers/debtors that scream profanity into our ears that make this job unbearable, despite what a typical person might assume. You learn to laugh that off. However, these managers and leaders should be more empathetic to those who have been in their position before. I'm crushed that a job I used to love waking up for is now a job I associate with anxiety and disappointment.

DON'T BE A DEBT COLLECTOR! I worked there for 3 months. I should've quit the first week. You get trained with a script you're supposed to follow word for word and you deal with interesting people on the phone. After 4 weeks you're expected to know everything and make "a lot of money" but in reality it's hard because most people disconnect their numbers or move overseas and haven't been contacted in a few years. Most of the debts are 4-6 years old and if you don't reach your target money you get threatened with losing your job. Don't even get me started with the horrendous bonus structure they use. Everyone in the office is miserable and working there makes you feel like a robot! I wouldn't recommend this job to my worst enemy. If you're a customer service orientated person I wouldn't dare apply for this job.

It's been an interesting journey, but as a collector my job has always been the same and relatively smooth, very lucrative for those willing to give it a good go. The company went through a period of change and has now in my mind got the right department managers for the right areas, each department is working well with each other and communication and structure has improved. It has been good to see, the team leaders and opererations managers are always open and honest and for the most part available for chats whenever. It's Collections and not for everyone like others have mentioned but they are heading in the right direction and if you're resilient enough to handle some hard calls you will do just fine. 

People at work are great, really friendly and supportive. They have good incentives and motivational strategies as the job is demanding. Really flexible working hours and will always have work. Management is really good and caring, which is very important for such an environment.

Not a fun job. Essentially you're asking someone to pay money, with 80% of people not actually believing they owe anything, so calls can be very frustrating and distressing. Depending on which time of the day you work, there is more pressure on you to have good statistics and on some days it is almost impossible with difficult customers. 

Definitely a place that requires you to have thick skin, and is very resilient as some customers can be down right abusive on the phone.

Honestly it’s not a bad job. It’s a debt collection agency, so you’ve got to expect to be cursed and yelled at by customers. If you can’t handle it then this job isn’t for you. This place is great to learn new skills and adapt to a fast working environment. They provide lots of training and assistance as well as room for growth. They also have career progression and can assist with getting other jobs in future. The bonuses are great and honestly if you like to work hard and provide stats you’ll love it here. Management is chill and they all provide help when you need it. You can also earn prizes and go in into the draw. We play a lot of games at work to keep the environment happy. 

Working at Panthera Finance required maturity, reliance and the ability to communicate with clientele. Over my 3 years working here I gained various skills in my ability to communicate and overcome verbal obstructions, as well as handle customer finances. Various responsibilities included:
• Coaching new employees on administrative procedures, company policies and performance standards.
• Creating files, reports and records while maintaining confidentiality.
• Answering customer emails, chats and telephone calls to respond to questions, provide details and
resolve concerns.
• Implementing problem-solving to provide clients with the best solution to their complications.

What is the best part of working at the company?
Support from my Team Leaders was excellent 

What is the most stressful part about working at the company?
Reaching out to our clients and finding their contact details 

What is the work environment and culture like at the company?
Diverse and collaborative with so much training and food days as all our staff was foodie and enjoyed different food

What is a typical day like for you at the company?
Start with a nice view at surfers then have a coffee and greet staff

Management is disgusting especially the compliance part of it. Pay is $24 an hour casual. minimum 16hrs per week. They expect the impossible. The managers are rude and arent supportive in any way. Young people work there and free coffee which is great. Wouldnt recommend this job to anyone in their right mind. The KPI's are very hard and near impossible to get any type of bonus. Parking near the area is also impossible as its only 4hr parking close. smart casual always.

Top Job Titles	Average Salary
Customer relations representative 11 salaries reported	$56,818 per year
Customer care specialist 4 salaries reported	$60,625 per year
Debt collector 3 salaries reported	$52,667 per year
Accounts assistant 3 salaries reported	$29.30 per hour
Compliance officer 2 salaries reported	$75,000 per year

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