Ozmosis

This was the best company to begin my working career.  I was fresh into the workplace when I first began in this company, not only were they patient throughout my growing and maturing during this time but all my superiors took time to teach and train me.

I was studying at University during my first few years at Ozmosis, and not doing very well, but my job was the only area where I was succeeding and growing.  My colleagues created a space where I was valued, important, and needed.  This allowed me to keep a positive head-space to develop specialties within retail that I didn't have before.

Ozmosis opperates very systematically and professionally.  Team were periodically reviewed on performance and celebrated for their wins and made aware to their areas of opportunity.  We are given opportunities to change and improve, or to reflect and assess whether Ozmosis is where we should be.  There are insentives for hard work and many emails and phone calls that go out to recognise and acknowlege triumphs and improvements.

I am proud to have worked with a company that values diversity, hard work, and individuality.  It was easy to grow and want to do your best for this company, as it really see's the individual amongst the many.  This isn't just a job, so if you are ready to work hard and open your mind I could not recommend this company enough

A typical day at work required me to be one of the designated staff on the floor. I typically ensured that my assigned section was clean and well presented. I greeted all people that came through my section as well as at the door. I assisted people find products/merchandise that they were looking for to ensure that they left the store satisfied with their purchase.

While woking at Ozmosis, I learnt how to deal with different types of people. As it was my first job, I didn't know how to approach people within the retail environment, but working at Ozmosis taught me how to do so accordingly.

Being a large store there were two store managers. One of the store managers, who I frequently interacted with was always nice and willing to help with anything. The other store manager preferred to go about his business and wasn't that friendly or helpful.

The staff on the other hand were amazing. They were all very nice and welcoming towards all the christmas casual staff. They made it a pleasant environment to work in.

The hardest part of the job was gaining confidence to speak to customers. As it was my first job, I was really shy the first week, but the more I worked the more confident I became.

The most enjoyable part of the job was interacting with people every day. I have always enjoyed talking to people and it was a huge part of the job, so that was really enjoyable for me.

I would always arrive ten minutes before the start of my shift by going to the back and reviewing the store's budget, UPT, recent news etc. I would then clock on and usually be doing jobs such as merchandising, size ordering, assisting customers and processing transactions.

The workplace culture was very inviting and relaxed. Ozmosis is very customer focused which is great along with a good presentation of the store. 

Management were ok but were not very helpful when it came to training. That was definitely the hardest part of the job - having to learn everything for the first time with a customer. When I asked how to do something they would just take over and so I would never learn how to actually do that task.

The most enjoyable part was definitely helping customers especially those who were really appreciative of my help :)

On a typical day, I would come to work, clock on, have a quick look at sales numbers and targets before heading out onto the floor. When we weren't busy I would clean mirrors and shelves, fold clothes and fix up displays, help with new stock merchandising etc. 

This workplace had a relaxed surfy culture, consistent with the Ozmosis brand, but there were times where this clashed with the rigid management style and the expected sales strategies. Every customer had to be greeted in the same way and I wasn't allowed to ask how they were, as this was considered insincere. There were other times where I would be helping a customer and leading them to the back of the store to find an item, but another salesperson would then take over the sale and I would be told off by management for leaving my section of the store. 

Despite all of this, I really enjoyed the role. It helped me to gain confidence, and I was able to learn a lot about sales and customer service.

Starting between 7 and 8 you turn up and basically start straight away, breaks around 10ish and 3, as well as lunch at 1.
You use RF scanners for pretty much everything as well as the program HARMONY, its fast passed picking and packing work but very easy.
Trucks load and leave as soon as possible in the morning, with 1 other person/jockey helping the driver.
Management, there seems to be too many voices and opinions but I've heard its a lot better now especially now because the team leaders are sticking and working together.
The hardest thing would have to be sticking to your work because people constantly walked passed and wanted to talk, over all the people are very nice and will help with what ever you need with the exception of a few silly people that cant be civil.
I worked with my best mate seeing her was the best thing!

The expectations were made very clear early on. the pay and the discounts and benefits of the job were good. it was enjoyable overall interacting and communicating with the customers, I appreciated how clear the expectations of you were made from day one, the management really ensured all staff knew about the products and what their duties were. However the work environment was very high-schoolish lots of gossip between management about staff and even to other staff and shifts were based on popularity too.

They will promise you the world then treat you worse than dirt on the ground if you don’t fit a certain look. You could be the best customer service representative but unless you’re a teenager who fits their “look” forget it. People with experience are treated as tho they are less than anyone else. Shame because I did enjoy working there and met some great people, but management is absolutely awful to anyone that’s isn’t as fake as they are. 

Your job is only ever as good as the people you work with. At Pakenham Ozmosis, I felt left out and my coworkers and manager did not include me or make me feel welcome or part of the team.
I was not even informed when they let me go, they simply stopped giving me shifts.

I enjoyed my time at Ozmosis, picking outfits out for customers, helping with Christmas shopping and stock. I had so much fun putting together floor plans and checking out the new styles and trends of clothes coming in and out of the store. everyone was so polite all the way down to the delivery man. Great first job and my manager was a treat to work under.

I was a Christmas casual at ozmosis surf and I really enjoyed my time. The manganemtn and staff were extremely friendly and I was able to learn the best way in interacting woth customers to ensure that you form a bond. Overal,  ozmosis was a great workplace.

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