service desk engineer

call center representative

service desk support

risk manager

resource officer

Opteon

I started working at Opteon with no background in Real Estate or Valuations, so the learning curve from the get go was quite steep. I did learn a lot about residential property valuation and NSW development guidelines while working there which did put me in good stead for my next role. 

The performance of the team I worked in directly affected the amount of work our business would be given on a week to week basis, and on average I was taking 70+ calls per day on top of emails and calendar management. Quite often I would be working anywhere from 30 minutes to hour of overtime daily, and was not paid for it. The work balance in our team was not always done well, and while we all got along for the most part the culture within our team was also not healthy, feedback was not clearly communicated and conflict resolution needed a lot more support. 

While working there we underwent an expansion, which meant that our entire team were required to re-sign new contracts for our own jobs that did not really offer us any job security. HR at this time was not particularly supportive, and made offhand jokes that anyone who left during this time was not strong enough to last the change. Suffice to say I would not return to working there unless it was under drastically different circumstances.

Transparent communication is a fundamental aspect for management, as it plays a crucial role in fostering a positive work environment built on trust and accountability. In order to ensure alignment with the organization's goals and values, managers prioritize keeping staff members well-informed about company developments and strategic decisions. Moreover, by actively encouraging open dialogue and constructive feedback, management cultivates a culture where every individual feels respected and valued, ultimately contributing to a cohesive team dynamic and high levels of employee engagement.

The leadership at this company is not only kind but also exceptionally generous, making me feel valued and supported. With a well-established presence, the company exudes stability and longevity, instilling a sense of security in its employees. I appreciate how the company consistently goes out of its way to ensure that I feel recognized and valued throughout my time here. Clear and frequent communication is encouraged, fostering a harmonious work environment and ensuring that everyone is informed and engaged

The workplace offers abundant opportunities for personal and professional growth and development. Employees can benefit from a positive work culture that fosters collaboration and camaraderie. Recognition and appreciation are consistently shown to hardworking individuals, creating a motivating atmosphere. Safety is a top priority, ensuring that all employees feel secure in their environment. Whenever someone expresses a desire to learn more, they are provided with ample learning opportunities to enhance their skills and knowledge.

I work within a fantastic team - my manager is extremely supportive, both of my personal wellbeing and my career development. Expectations are high but fair. Work life balance is the best I've ever experienced, which is important to me as I have a young family. 
I love that hard work / good outcomes are recognized and acknowledged. I've worked at places where only criticism is heard, with no positive feedback, so that has been a really wonderful change for me. My team are friendly and close knit, there is absolutely no toxic behavior.


The flexibility that Opteon offers employees is incredible. As a working mum I have been so thankful that I can work from home full time as it has significantly improved my work-life balance compared to other places I have worked. My manager is also very understanding and knows the struggles of having children in childcare. 
The team I have is also incredible, they are quickly becoming close friends of mine and have been so supportive from the beginning.""


The flexibility that Opteon offers employees is incredible. As a working mum I have been so thankful that I can work from home full time as it has significantly improved my work-life balance compared to other places I have worked. My manager is also very understanding and knows the struggles of having children in childcare. 
The team I have is also incredible, they are quickly becoming close friends of mine and have been so supportive from the beginning.

The Team Leaders and Seniors were awesome but I would never ever recommend this Company to anyone that is looking for stability in the work force. They hire and retrench with a click of a finger and their deliverance is brutal. I think that next time they make people redundant they should look at middle management and up because someone none to bright is making decisions that really should not be.

Working here can make you feel like you're constantly failing. I was one of the best in the quotes sector and still was constantly pulled into meetings for stupid reasons. So much wasted time and then additional pressure on KPIs. All your phone calls are monitored. Its madness. My coworkers were all lovely. Although those who have been with the company too long seem to overlook a lot of the downfalls. 

Opteon exhibits a poor culture,  filtering from the executives through to the managers and low level workers.  Sadly, there is a a “ Jobs for the boys” work ethic and environment. You should expect yearly retrenchments after the yearly recruitment surge if you work at Opteon.  This company is an unhealthy, bizarre, unethical workplace on every level. 

Top Job Titles	Average Salary
Service desk engineer 1 salary reported	$65,000 per year
Call center representative 2 salaries reported	$53,750 per year
Service desk support 1 salary reported	$100,000 per year
Risk manager 1 salary reported	$150,000 per year
Resource officer 1 salary reported	$72,500 per year

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