shift manager

front of house staff

back of house team member

restaurant manager

all rounder

Oporto

I started working at Oporto Southbound in September 2025 and then transferred to Oporto Tuggerah in January. I was only kept on for about three months after transferring. The manager later had a conversation with me saying they couldn’t keep me on because the store’s sales were too low, which was frustrating as that is completely out of a crew member’s control.

A typical day at work was very fast paced and stressful, with high expectations placed on staff but not much support from management. I already had experience working in customer service and fast-paced environments before this job, so the work itself was not new to me. However, the way things were handled by management made the experience disappointing. I was also told by a manager that I would be made a shift supervisor, but this never actually happened and nothing further was said about it. Being given that kind of promise and then having it never followed through made the workplace feel untrustworthy and poorly managed.

The hardest part of the job was dealing with the pressure during busy periods while also having unclear communication from management. Overall the workplace culture felt disorganised and inconsistent, and job security seemed very uncertain. The most enjoyable part of the job was simply gaining additional work experience, but unfortunately that was overshadowed by the way management handled things.

Working at Oporto can get very busy, the heat in store can be a little unbearable during summer, but the customers are usually fairly patient and friendly. Honestly, my coworkers kept me at this job for as long as i stayed, the work is tiring, hot and often uncomfortable, but I'm telling you, its certainly character building, the team work required really brings together a group of people and I can honestly say i believe i have met friends for life at Oporto. The management i experienced however, was very poor. On several occasions i have watched my manager  get significantly angry, to the point of yelling at staff members and threating termination, over incredibly insignificant  things like forgetting to wash a sauce bottle. It comes from a lack of understanding that for most casual workers, this is a high school or university job to earn money, not a career. There is an expectation that casual workers will drop everything for this store that is simply not the reality. I have seen a lot of seriously good workers walk out of the Oporto door because it is not in their pay grade or job description to deal with this type of management. 

Every store is different. My store was well run, efficient and clean. However the ethics  revolved around quality and the product, there was little time or no time to improve the work place environment. The place was hostile if the store manager did not favour you, there was no music or leisure chit chat amongst workers, it would be immediately shut down and perfection was the standard no less. The pay was minimal however the work load was vast, it does teach humility and builds strong character and ethics towards work, quality and results. We aren't machines though, so it was hard to enjoy working for less.

Oporto are very far off from the strides of other fast food companies, there are no benefits that can be taken away besides experience. There are no offers of promotional spots besides manager roles, no qualifications that can be added such as barista skills or RSA. The company still has much to grow and being a part of the gradual rise is far too much of a risk considering other places are more established and can offer more.

I only had 2 shifts at Oportos but from my interview, I found the management unprofessional. I had been asked to attend an interview and showed up. After waiting for about 10 minutes, I was told by an employee that the manager stepped out and my interview had to be rescheduled. I had no idea as I was not notified about this. My interview was rescheduled 3 times!! before I finally came in and got the interview. A few days later, I began working but I only received that shift and a second one. After my second shift, I stopped receiving shifts for a couple weeks but I thought I would wait since its a casual job, I expected to be rostered soon. I didn’t receive a shift for 6 weeks and when I checked my app, I was signed out of it and also I was signed out of my online platform and I couldn’t access anything except an exit interview which I had to complete then I had 0 access to anything. I sent a message to the manager almost 2 weeks ago asking why I had been let go with no notice and I haven’t even gotten a response! Horrible experience with management, completely unprofessional but employees were friendly.

A typical day at work consisted of several rushes through the day, cleaning, cooking, packing, and taking orders. You clocked on knowing what to do straight away with a list of jobs put up under your name. 
In this job, I learned most of the skills I have now such as food handling, safety procedures, the value of operations, how to work in a team, the functionality of stores, and more about how to talk to people and serve customers in the correct way.
The management was always friendly to all of the staff and followed the correct procedures when dealing with a situation.
The workplace culture was enjoyable. The attitudes of employees were appropriate and friendly.
The hardest part of the job was dealing with complaints, sometimes it can get overwhelming when you are just a kid and someone is yelling at you. Another hard part was working in the hottest part of the store while it is a summers day.
The most enjoyable part of the job is meeting new people and building relationships with them at work. I loved the team at Oporto and that is the saddest part of leaving.

The management at Oporto make working here a nightmare. Little mistakes are treated as if they are catastrophic contributing to a workplace full of unnecessary pressure and stress. As many of the workers are young teenagers with busy lives, juggling school and a social life, you would think they would be flexible with working hours... wrong. They give you such a hassle when you cannot work a shift even though they have other workers that can take them on. Managers also have favourites and least favourites and I don't think I need to go into depth with that point. 

In regards to COVID, I do not think their procedures are up to standard. Managers still expect you to work even if you are a contact or need to be tested. Even if you are showing symptoms of COVID, they will only allow you to stay home with a positive test from a clinic which I find strange as wait times are ridiculously long to receive a test and therefore results also.

Overall, I have never enjoyed hospitality settings after working here.

A whole routine at Oporto can be descried as being busy and looking for areas for personal growth and development. This company always strives to gain customer satisfaction. As a team member i have taught to carefully handle customers, upsell the ordered items and I have also excelled in being a all rounder as i was even capable of lending a hand in the maintaining the restaurant neat and approachable. At times, I have even looked after the stock needed during the daily business routines. My co-workers have helped me gain speed in my work plus everyone create a comfortable zone where communication is not a problem. The management of the restaurant is remarkable and enables individuals to develop and grow. The hardest part of the job is ' not being busy' as being busy indulges an individual to get into something productive. And finally, the most enjoyable part of the job is the working environment and getting to know regular customers to enhance their loyalty and experience.

Always something to do during the day even when things were slow or quiet. 
Learnt how to prepare food properly and ensure that no one gets sick and what things to look for when food is unfit to be served.
The management team there was friendly and helpful whenever anyone needed to know something, they always showed how to do things the correct way and would always offer advice on how to do things quicker and more efficient. 
I worked well with my co-workers and had no conflict with any of them, we had great synergy when it came to lunch time rush and worked in a quick efficient manner. 
The hardest part about working at Oporto's was maintaining everything stocked on time as we were always in a rush it was hard to be on top of everything that needed to be stocked 100% of the time.
The most enjoyable part of working at Oporto's was working with such a great team who was always willing to lend a hand when needed and were friendly all the time.

A typical day at work consists of getting the store ready to open and provide hot, fresh food and outstanding customer service to the customers.
Ordering needs to be done each day, and rostering once a week.
Managing the store and adjusting to whatever the day throws at you can be challenging but rewarding.
I have a great management team and co-workers who all have a close bond.
Most enjoyable part is giving someone the opportunity to try each area and new positions. I like to have all staff cross trained and quarterly change my manager repsonsibilities so each person can learn new things which will help them for future jobs with the experience. But also helps the company at the same time as having multiple staff with broader knowledge of how things are run.

-the first day at work I was a little bit nervous because everyone around me were different and I was ready to explore and the most important thing at was to communicate I've never been shied to anybody to talk.
- I have had learned many different aspects of when I was comparing the previous work to this one was significantly different from its  environment and its people. More importantly I had to learn things fast and quick and I had to get things done very fast.
- Time management was another important part at work.
-The co-workers was always there and ready to help the new employees.
- The hardest part of this job was giving the right orders to the customer, because by one mistake they could lost their valuable customer.
-for me the most enjoyable moment part of this job was to communicate and get to know as many people as I could.

Top Job Titles	Average Salary
Shift manager 2 salaries reported	$27.00 per hour
Front of house staff 2 salaries reported	$25.65 per hour
Back of house team member 4 salaries reported	$26.25 per hour
Restaurant manager 3 salaries reported	$45.00 per hour
All rounder 1 salary reported	$28.00 per hour

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