call center representative

Open Colleges

Since apollo bought out the company and put nic cola and miriam in charge this organisation has turned into a circus. A terrible environment to work in with micro management at every corner. No transparent communication between management and staff and no logical structure for staff members to work by. Absolutely avoid if you want to work in a fun nurturing environment where you are commended on hard work put in. Management have no reservations to publicly shame you without actually looking into facts. The only good thing about working here were the friendly staff members but with the current high turnover of staff even that has dwindled. Not recommended until they get their act together.  Trying to force people to work for free and nit picking wherever they can to punish staff members is not on.

Open colleges was without a doubt the worst job I’ve ever had, the training was so bad, the hours awful, the pay omg don’t even get me started on the bad pay. Got paid monthly which is just as bad as the pay.. management omg what awful people  I wouldn’t even let my worst enemy apply for a role..! And all the courses are overpriced and rubbish open colleges will take any students money because their thieves.. god speed OC you hole not even free Friday drinks would sway my opinion you offered beer and cider yuck..

I was recommended this job by my friend and it was everything it said on the box.

Very professional, great training, good pay, great comms, very open to feedback and positive environment. Fantastic courses and online learning platform. You can really believe in the product your selling.

What is the best part of working at the company?
Flexibility in working hours. Visiting different states for workshops

What is the most stressful part about working at the company?
Expecting too much work for too little hours.?

What is the work environment and culture like at the company?
Too much gossip! Not clear communication what is expected! Everybody blames another person! 

What is a typical day like for you at the company?
Asking a lot of unexpected expectations

•	Building and maintaining student relationships
•	Counsel prospective students
•	Provide enrolment advice
•	Determine specific learner requirements
•	Making outbound calls to prospective students, identifying their needs and future goals.
•	Responding to prospective student enquiries through email, chat and various other communication methods to assist the enrolment decision making process.
•	Management of full sales cycle
•	Identify potential leads through 6 touch point stragedy

Good for a year to learn how online learning works and RTO's.

Not enough pay for the amount of counselling and sob stories you will handle.

You will see people in situations you will not be able to help with.

Also a moderate rate of suicide threats.

Some days were more stressful than others, however working with the team and management I had the privilege of working with, their was always a fellow co-worker willing to help where possible. I had a very approachable management.

Open Colleges is a good place to work. Located very close to Central Station with a supportive and collaborative team culture. They also offer good work flexibility.

The educators were very supportive at the time I was employed there. No bullying. A good friendly work culture. However, management does not support educators, especially with student issues. Also, students LLN abilities are not assessed prior to course acceptance.

Ideal workplace for new starters and part time or work from home mothers. Good experience for remote working, need decent internet connection for access to systems

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