ONCALL Personnel & Training

First and foremost, Oncall is a agency that employs experienced Social Welfare Workers to be sent to various organizations based on the requested assignments. The duration of assignment may vary from one or few days to weeks or months. In my view, everyday is good, exciting and different. But also challenging.

Some of the things I have learned are: a. Every task, client & situation is different regardless of the sameness in discription and demand. b. You have to know yourself, level of emotional intelligence & articulate to respond to the demands of the distinguished organizations you have been asked to go and work for. c. You have to be readied to promote and support the various organizations cultures and policies.
d. Finally, you have to be trustworthy, hardworking, creative, confidential & reliable to be able to get regular contracts through your agency.

The hardest part of the job most times is to balance implementing the required tasks at hand, and also dealing with complex behavioral issues from new clients.

However, the most enjoyable part of the job is having the right mindset each day to always give your utmost best.

From a professional level this agency is disgraceful, often staff won’t answer phone calls. From when you reach reception you then get passed onto the next person then the next until you finally get put onto the right person. When working for Oncall and trying to get things done for the kids you are supporting can take months just to get basic necessities like a computer for the staff or a tv for the kids. The staff turnover is so high that there is no work ethic or team culture working environment. Oncall say they offer training but it’s only basic things like first aid and a one day induction for new staff. Often staff have no previous experience and don’t know what to do on a shift. Which can often make it the blind leading the blind. There is no sick leave or annual leave so don’t get sick if you plan to work there. There is no support from the supervisors if you need assistance

Day at work starts when I step in to work expecting to have a good and enjoyable day at work 
Learn from different workplaces that you attend to and and manage your time and your attitude at work with the clients and work colleagues 
Respect workplace culture and follow workplace policies to make it safe for myself and clients and to get my rights and clients rights too 
Some days to be hard at work and that’s from clients behaviours but as a support worker have to manage and not to take any aggression as personaly 
Or to face a problem with one of the work colleagues and still to manage your passions to solve your problems 
At work have to expect to enjoy your day with clients and staff to make it an enjoyable environment workplace especially if you do something enjoyable for one of your clients and leave a smile in their face 
That’s really one of my enjoyable day at work

I love working for ONCALL they really care about the quality of the service they provide and are very kind and helpful to their staff, clients and their families.  I have always found the management staff very approachable and friendly.  They go out of their way to assist people both clients & staff.  It is challenging work but the sector is challenging.  It is a fast paced environment but the days fly by and you see the rewards of your work everyday through the clients you support.  If you love working with people and making a real difference to peoples lives then ONCALL is the place to work.

ONCALL Personell and Training is a family owned business, run by the directors and their family, and their CEO, the company pushes their workers to breakinbg point, have unrealistic expectaions and demands on their staff, especially field staff let alone the office staff who are worked to unrealistic expectations, the company and management are not supportive or nice  to work for and really should be shut down, but clearly someone has their finger in a few pies, but people are aware. DO NOT WORK FOR THIS COMPANY, it has a massive management and field staff turnover (Unless your family or close friend)

The hardest part of my job is not knowing when my job will be and where. Sometimes being sent to the work place that has the old information or being told wrongly about what to be expected. Sometimes other workers had negative attitude with the first introduction but later learn that I am not bad at all. The best part is that after my care my clients are always happy and contented. An my co-workers are happy and would like to work together with me more.

It's fun environment but staff is required to go to work at different organizations/companies for a period of time. Some of the staff at these organizations just do not like working casual workers. As a result, they give you too much work to do and very bossy. But this is not the case in every situation.
The most enjoyable part is accessing the community on various occasions. In other words, taking the clients out for different functions, appointments, etc.

Work schedule and details are usually provided before setting off to work making the job role easy to accomplish. The management is fantastic as continual support is provided throughout the duration of work. Standard workplace culture with strict adherence to NDIS policies. 
The most enjoyable part of the job is the fulfilment I derive in contributing to the needs of the society though this could be challenging sometimes.

1. very nice and helpful management
learn about good time management skill
team work 
organisation skill and work constructively
friendly and learning environment . 

hardest part of the job is when client refuse to eat food that was necessary for their health and well being.
most enjoyable part of the job when talk with them and play games on that time they feel worthy and fresh.

Love my job as an Interpreter. Meeting with professionals and clients and patients at various situations makes my day not monotonous. 

The hardest part is when I hear the torture and trauma that they have gone through back in their country.

The most enjoyable part is when the clients have accomplished their desired outcome from the many cases that we work on.

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