planner

assistant director

call taker

project officer

financial professional

National Disability Insurance Agency

In the span of 10 months, I had been under the leadership of 5 different Team Leaders who have 5 different leadership styles and muliple changes to exevutives, directors and CEOs. This created an instable and stressful enviroment with a lot of movement and turn over.

You will have a KPI that is generally achievable, but the platforms and processes provided as tools to achieve this are outdated and make a simple task difficult.

An example of this is being told to utilise certain computer programs that contain information to complete your work, while simultaneously being told that the information found in these progras are also innacurate and "Not to trust the programs and its information" as directly quoted by a Team Leader. 

I have witnessed numerous discussions and comments that fly in the face of the NDIS values and priciples, with certain practices of the work do not "put the participant at the centre of what we do." There is a sentiment amongst my former co-workers that the agency is expected to "act as a business with business intetests, rather then a government service designed to aid and support people living with a disability.

All in all, I did enjoy some elements of the work, for example the investigative side to my duties and assisting vulnerable memebers of our community (albeit at arms length)  However, my experience with the Agency was stressful and I quickly saw why the Agency doesn't have the best reputation inside and outside of the workplace. 



I did reception and administration work here. 
Within a few months of working here I was asked to train new people and ended up having to take on a lot of responsibility long term that I was not supported to do, or being paid to do. My manager pretended I wasn't doing the extra work, which speaks to me of a company culture that doesn't really appreciate its staff when it's convenient to ignore unfairness. It was also unpleasant to have to tell participants of the NDIS that they would have to wait long periods of time for anything to be done because the NDIA is slow and frustrating. Pro's include an inclusive environment and good mix of people, loved helping participants and also the pay is descent compared to other similar jobs.  

Such a poor experience working for this government agency. I have seen first hand why their reputation is so bad within the community services field. It was a pleasure serving our vulnerable community members, but there was so much bureaucratic red tape and nonsensical decision making from planners and NDIS staff who have no idea of the difficulties of living with the disability. I have also seen some deplorable  treatment of staff who live with a disability. All in all, if you want to actively help the disability community, work in the private sector. 

Be careful and do your due diligence before working here. There are some good people and intentions are good. But there is a lack of understanding with some senior management about working with people with disability especially non visible disability. This led to unfair disadvantage and poor treatment, in a nutshell uninformed decisions based on ableism. There is a lot of movement and change in staff, especially at higher levels. A lot of the time management themselves didn’t know what was going on with operational changes. 

I was excited to commence work at the NDIA in Qlds finding a highly motivated team. Moving jurustications to NSW saw a change in focus. Disappointing approach in deliverying services to rural and remote areas, with increasing focus on through put and budget than genuine outcomes for PWD. However there are a number of highly motivated staff who are genuinely interested in PWD. 

There’s so much room to progress and multiple opportunities within the agency frequently . Management are approachable and often check in with all levels of APS . Plenty of training available . Though they aren’t the highest paying public service agency they are currently negotiating same level APS as other higher paying agencies . The best perk of NDIS is their work life balance . You can discuss your working hours between 7:00am - 6:00pm and they’re flexible with work from home too . Currently 2:3 days home to office ratio but can be 3 days home 2 days office if you have a reason . 

A typical day would be trying to keep up with the every changing rules. very busy, a lot of changes to procedures but not enough one on one training, the hardest part of the job was to meet KPI's. KPI's are not good in disability cases. The best part were the lovely clients and some of the caring colleagues. Management needs to be looked at closely...  

As secure a job as possible . Reasonable benefits but no good work/life balance - any job in the agency is stressful.  Unrealistic expectations from management result in unattainable kpis for some staff which creates stress and anxiety.

Working with the NDIA gave satisfaction and accomplishment in knowing you are helping recipients with a disability in getting the acquired funding to help them financially to cope with their disability.
The team I worked in gave pride in what we all did in achieving targets that were set.

I've gained a huge amount of knowledge through the NDIS & have enjoyed working amongst not only a great group of staff with diverse skills & knowledge that they've shared, but especially enabling families & individuals who have a lifelong disability to gain access to the scheme.

Top Job Titles	Average Salary
Planner 8 salaries reported	$91,299 per year
Assistant director 9 salaries reported	$121,604 per year
Call taker 13 salaries reported	$74,039 per year
Project officer 8 salaries reported	$95,600 per year
Financial professional 1 salary reported	$99,791 per year

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