assistant restaurant manager

assistant manager

team member

restaurant manager

retail manager

Nandos

For the morning staff, we were required to cut up the required vegetables and pre-cook the chicken for the customers when the store opens at 11:00, as well as clean the areas around the flame-grill and flat top grill to get rid of any forms of grease and chicken fat. During the day we were required to serve customers at the counter for if they wanted their food to be 'dine-in' or 'take-away'. Then other staff members cook the required food whether it would be on the flame-grill or flat-top while preparing the packaging for the order or even the dish that the order would be served on if the order was a dine-in order. Another staff would then be required to clean any tables take containing any dirty dishes and or rubbish on them and clean all forms of dinnerware and cutlery in the back kitchen. They also have the responsibility to fill the drinks fridge that are to serve customers and rack up any required chicken that needs to go into oven for cooking the customers' orders.

I was able to learn the importance of storing food at the correct temperature while having dinnerware with no fractures at all to prevent customers from getting any injuries. There's also the importance of having clean floors at all times and having sharp utensils, such as the cleaver that is used to cut the chicken, to prevent the one using such utensils from personally injuring themselves.

Management was fairly decent for most of my time in employment, however began to become less decent due to lack of organization of how many staff members would be required to work for days that required more or less staff, as well as placing shift supervisors in-charge that aren't yet familiar of their responsibilities.

Almost all co-workers that i was required work with were good, hard-working employees and would follow requirements and procedures through out the day, with the exception of new employees that were still in training.

The hardest part of the job was usually closing down the restaurant at night before a certain time to save money for labor. This would usually require cleaning all left over dirty dishes and sauce containers, sweeping and mopping the dining area, bringing in all the tables and chairs outside, cleaning the oven, wiping down all bench surfaces, placing the flame grill slats into the power-tank to be left over-night, sweeping the entire kitchen and then mop and scrub the kitchen floors.

Working at Nando's has taught me to juggle many different things at once and gave me a lot of responsibility.
 As it is located in a very popular location we got very busy. I worked both the morning and afternoon shifts throughout a week, with roughly 5-6 hour days.
A typical day at work consisted of serving costumers, taking orders, restocking and cleaning. Whenever there was a lull in costumers I was required to wipe every surface and restock everything from drink to sauces to cutler and dishes.
I learned how to juggle many tasks at once when I was required to keep track of orders, run them and make sure the condiment bar was still fully stocked and cutlery and dishes was available to our costumers. I also had to learn to prioritize different tasks ie. Serving costumers and taking order vs wiping tables and washing dishes.
I found the management to be poor as we were almost constantly understaffed on busy days and only when some sort of event was happening did we have more staff at hand. Most of my fellow co-workers and myself were paid minimum wages, considering the McDonald up the road paid more. 
I got along very well with my co-workers and still keep in contact sometimes with some of them. They are like a family and everyone is great and bubbly.
The hardest part of the job was during rush hours when we were severely understaffed and I struggled to keep on top of my chores. 
The most enjoyable part of my job was when it was quiet and I was able to converse with the costumers and my fellow co-workers while doing my job.

**Day Shift**
Go to work
start serving customers 
clean all areas 
take food to tables 
fill drink fridge
clean dishes 
polish cutlery
refill condiments
Make sure everything is replenished and stocked then finish shift. 

**Night Shift**
Exactly the same as day except at end of night; 
Put all tables and chairs up inside/outside put chairs in stacks 
sweep all floors 
mop all floors
put all chairs down 
bring signage inside
bring tables and chairs inside
Help the rest of the team out with their duties if finished early.

I learned how to be extremely fast paced and the difference between a city Nandos and a country Nandos as i've worked at both. Also i've developed my customer service skills here and learned how to cater to vegetarians/Muslims as this Particular Nandos is Halal. Also how to take in heaps of different accents as this one is near a Uni and mostly a lot of students of different backgrounds.

Management is very good they handle things well and have a lot of meetings and Promotions. 
Also we get a free meal each shift which is a Pro. 

Co- Workers are all nice and are pretty much a second family! They all know each other really well and look after each other. 

Hardest part of the job is probably closing shift sometimes it can be quite tiring, also it can be very repetitive and not really challenging. 

The most enjoyable part of the job is meeting different people everyday and knowing regular customers, its an easy and enjoyable job.

my review about this job is that we are always full on working at this job,my staffs are all good and understanding i love working with them,i deal with customers everyday of my life which i enjoy doing it,i love to make the work place as a interesting working environment for me and my co workersby roatating the jobs.
i have learnd alot of things at nandos,i have been working here for almost 4 and half years,there are so many things that you learn at this environment like meeting greeting customers sorting customer complains, which makes me feel good when a customers walks out happy with the service and willing to come back and there are so many of my customers that they come back nearly every day and i do rember what they need to do.my mangement skills are good as iam being a store manager for almost 7 years know and i find it hard sometimes because you have to do alot of things to reach the target for the week,month and so. placing orders,with the budget looking after your staffs store responsiblity,money responsiblity but i do get through it coz one way or the other iam resposible for doing it and i love it.its a challenge for me
hardest part is when you dealing with customer complain because i dont like making customers unhappy which makes me feel sad that but i do all my best to bring that custmer back so at the end they are happy
enjoable part is when my staffs are happy and customers are happy iam happy.also when i reach my target for the week after such hard work with my staffs makes me even more happy

Working at Nando’s was honestly one of the most frustrating experiences I’ve ever had. The place runs on disorganisation, mixed messages, and workplace politics — but the worst part wasn’t even the chaos. It was how serious issues were brushed off like they were nothing.

When I raised concerns about s harassment, it wasn’t dealt with properly. It wasn’t taken seriously. It wasn’t escalated. It was dismissed, minimised, and treated like an inconvenience rather than a duty of care. Instead of support, I got silence. Instead of action, I got excuses. And instead of feeling safe, I was left to just “get on with it” like it was part of the job.

You’re expected to work incredibly hard, carry shifts, fill leadership gaps, smooth out problems, and stay professional — yet when you need the same professionalism from management, suddenly no one knows what to do. The culture protects comfort, not people. Unless the issue is easy or convenient, it doesn’t get handled.

Add on the constant behind-the-scenes tension, the feeling of being undermined for simply doing your job well, the lack of clarity, and the pressure to deal with everything without support… and you’ve got a workplace that talks about values but rarely lives them.

If you want a job where you’re overworked, undervalued, and left to deal with serious issues on your own, Nando’s will deliver. If you expect a safe workplace that actually listens and acts when you speak up? Look elsewhere.

A  day starts off at lunch time (11 am) when it is very busy for any fast-food businesses, then a slower pace during the afternoon and the busy cycle repeats at dinner time till close. Though hectic periods can last the whole day, the focused and supporting environment is maintained within the kitchen. Professional bonding among workers is what keeps the crew working efficiently and effectively. The learning experience was indeed an eye-opener, where what you learn is not only applied at work, also to your personal development and in life. For instance, being prepared for the worst is what keeps you ahead of the game in many cases and that when you do something, get ready to go at full throttle for a long time. Once your mindset is ready for the worst, you can always think one or two steps ahead of any bad situations. The hardest part of the job would be to satisfy both customers, head officers and your co-workers at the same time, for each party wants to come out most advantageous. This can give you headache at times and that makes the job worthwhile. Yes, this is not the most well-paid job nor the most noble one, yet, the experience of hard labouring, both mentally and physically, is what sharpens your character.

A typical day at work may consist of opening the store. Depending on  the size of the store, this opening task may be done as an individual. During the day there will be much preparation needed for the peak consumer times. Depending on the role of the staff, cooking, cleaning and washing will be required. 

I have learned that team work is required for success. It ensures orders are completed on time and that the service provided is timely, friendly, and of a standard appealing to customers. 

The management of the store also ensures the success of the business. During my period of work, most inventory was stocked to acceptable levels however the biggest problem was staff shortage.

Co-workers were generally very friendly and had similar work ethics. There were exceptions however due to the staff shortage which required less experienced or less responsible staff to work.

The hardest part of the job would be working long hours with a small team during days of staff shortage. 

The most enjoyable part of the job would be completing a day of  work without any issues whilst recognizing the good work the team has put in.

What is the best part of working at the company?
I had the best experience working for this amazing company. It was my first ever job and I stayed there and became a manager at 18. Look, the pay is not that great, but I can’t explain how great of a company Nando’s is. The management is lovely and they really try to reward hard work. Best part is 100% the staff meal, but also the feeling of belonging to a company and team who really shows support and respect.

What is the most stressful part about working at the company?
The Thursday night dinner rushes were the worst, as expected for many restaurants in a centre. 

What is the work environment and culture like at the company?
The culture is very team focused and the environment can be challenging at some times. Dealing with difficult customers, busy and late nights, but overall I never complained as I felt it was so worth working for Nando’s as these tough times were mostly minor.

What is a typical day like for you at the company?
Come to the shift, work your shift hours, get your breaks and leave. Not too much to expect.

The early months of my career here were absolutely amazing. Colleagues became close friends of mine, I learnt about customer service a lot, I loved getting free meals, etc. But as time went on, this diminished pretty quickly. Store management was biased and only offered promotions to favourites, hours were ridiculous and there is no overtime rate so I would often work super late and get home late, customers were rude and stupid, I always got closing shifts so my body would be exhausted and sore, etc. One thing that really put me off working here was that even though you have to deal with so much (rude customers, ridiculous complaints about food, closing the store being really physically draining, working on front of house by yourself on really busy days), you weren't rewarded enough: the pay was way too low. I'm sure you could be doing half the jobs and effort somewhere else and get double the pay anyway. 

I would only recommend working at Nando's for experience, and for short-period, definitely not long-term.

This was my first job, i hated it in the beginning and till now because i had a bad manager who was very harsh and constantly picked favourites causing lots of my coworkers to leave the job. I always felt pressured to do good, and even when I met all expectations and even went above, me and other co workers were never praised or acknowledged for our efforts, instead berated and picked on for stupid things. I would have really enjoyed my time at nando's if it werent for my manager who made every single one of my shifts torture to turn up to, but fun when they left the store. I loved the customers who came to the restaurant and although it can get pretty hectic its fun and rewarding when you complete each task. Constantly have to do many things at a time, eg, take orders, serve, clean tables, restock fridges, dry cutlery, plate sides all at one time due to staff shortages.

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