retail sales associate

sales assistant

sales associate

fulfillment associate

seasonal associate

Myer

I had the incredible opportunity to work as a Sales Assistant at Myer, and I can wholeheartedly say that it was an enriching and rewarding experience. From the moment I stepped into the store to my last day on the job, I was met with an environment that fostered growth and positivity.

A Typical Day at Work:
Each day brought new challenges and experiences. From assisting customers in finding the perfect product to organizing displays, every task contributed to a dynamic workday. The variety in responsibilities ensured that no two days were alike, keeping things engaging and exciting.

What I Believe I Learned:
Myer provided an invaluable platform for personal and professional growth. I honed my communication skills by interacting with a diverse range of customers, adapting my approach to their unique needs. Additionally, I gained a deeper understanding of effective teamwork and problem-solving, which have proven to be valuable skills in various aspects of my life.

Management:
The management team at Myer deserves commendation for their approachability and support. They provided clear guidance while also encouraging employees to take initiative and contribute ideas. Their leadership style truly cultivated an atmosphere of mutual respect and collaboration.

Workplace Culture:
The workplace culture at Myer is a shining example of inclusivity and camaraderie. Colleagues were more than just coworkers; they were friends who offered guidance and shared in both successes and challenges. This sense of unity created a positive and motivating atmosphere that made coming to work genuinely enjoyable.

The Hardest Part of the Job:
Undoubtedly, the most challenging aspect of the job was managing peak customer hours, especially during busy seasons. However, this challenge also provided the opportunity to refine my time management and multitasking abilities, skills that have proven beneficial in various contexts.

The Most Enjoyable Part of the Job:
The highlight of my time at Myer was the interactions with customers. The satisfaction of helping someone find what they were looking for, and witnessing their delight, was truly heartwarming. These moments of connection and shared enthusiasm were what made my role as a Sales Assistant so fulfilling.

In conclusion, my journey as a Sales Assistant at Myer was a remarkable chapter of personal and professional growth. The supportive management, vibrant workplace culture, and the invaluable skills I acquired made this experience truly unforgettable. I wholeheartedly recommend Myer as a workplace that fosters learning, teamwork, and a sense of achievement.






I worked for Myer, Hurstville as a Christmas Casual from Nov 2012 to Jan 2013 during that time I had the position of Sales Assistant working only in Women's wear mainly with the duty of Women's wear fitting rooms attendant which entailed firstly security re theft, detailing unpurchased stock back onto the floor for resale and categorizing the different sections e.g. Miss Shop for easy distribution back onto floor, occasionally working on POST, customer service, sales & detailing Store during that period for open & close(all re WH&S). What I learned, not much, as I nearly always worked Women's fitting rooms, rarely POST and didn't work in any other depts. in the Store during my employment with Myer. I unfortunately disagreed with the 2IC of the Store (he has now left) regarding his roster distribution and after that didn't received any shifts at all, I finished my casual employment the end of February 2013 and then was emailed I was in their "Talent Pool" for Christmas Casual this upcoming year 2013. I did get to the first stage of recruitment for this year 2013 re Group Interview but was not employed this year by them, I am quite sure because of Hurstville Store Management. I liked working with the Full time/Casual team,( have made friends too that I still keep in contact with through working there) and other co workers re all depts. that I was in contact with and the rest of Management other than the 2IC I got on with. The hardest part of the position re Fitting Rooms was on Special Events and leading up to Christmas the busy pace regarding helping customers, watching for theft re only 6 items at a time allowed in fitting rooms and mainly even on Special Events was the only women's fitting room open, I had to cope with lingerie re bras, sleepwear etc...The most enjoyable part was working with the regular staff members and of course seeing satisfied customers leaving Myer happy with their purchases as I did sell from the fitting rooms as I would advise ladies if the garments suited them or directed them to other sections of women's wear and also other depts. of the Store re directions as you are not allowed to leave the fitting rooms station when busy re theft. II found their contacted salary for a Casual just Award wage and was not impressed but the experience I did obtain will help me be employed elsewhere in the Retail Industry this Christmas.

One supervisor hated me. I suspect she doctored my punched-in hours so I was short-changed in one of my fortnightly pays. She would scream at me as a first resort- when I had just arrived and put my water bottle down where other people placed theirs, I had my handbag in my hand. She screamed at me to get my stuff out, even though I was clearly going to the locker area upstairs with my bag like everyone else. There was no set time for breaks, as it was updated on a social media work group that I was never invited to- so she would scream at me to go on break in front of everyone. I was told to fix packages other people had done badly, as if I had done it. She and her other supervisor friend would stand right in my way when I was packing items, slowing me down and making it harder to pack.
Yet when we had one shift alone, I made a mistake when resizing a box. She had spent most of that time listening to podcasts and completely ignoring me...and of course she screamed at me for five straight minutes when she finally got off her chair. She never apologised, but when a colleague showed up, she spent plenty of time gossiping to them and actually working while ignoring me.

The following day, my shift was at first cut down by two hours and then cancelled with no warning, even though I had already arrived and my commute was known to be long. I was put on shifts that began before public transport did, despite it being known this was my form of transport. I had to speak to a manager to finally change my shifts and this bullying supervisor and her friend still put me on shifts they knew I couldn't get to on time so I had to cancel them and miss out on needed wages. It was known I was a sole income earner and carer for my elderly parent, this was petty cruelty.

She was over 18 and certainly old enough to control her temper. If she can't treat people she dislikes professionally, she should not supervise anyone. I was never rude or nasty to anyone, I'm actually very polite and submissive. I did not deserve to be a target and she had no reason to treat me so hatefully.
I also had a manager for the dock deliberately push a half-full rack right at me once when I had an injured arm and there was nowhere for me to move. If it had heavy items, I could have been seriously hurt. I was also nastily dressed down in front of customers by a sales assistant over the location of a trolley...which wasn't actually mine!

What is the best part of working at the company?
Not working there anymore, had my hrs cut because I told them I had medical issues that were debilitating and painful. Was made to feel like I was at fault for being ill. Encountered a lot of work place favouritism and ablism towards people who didn't have visible medical issues.

What is the most stressful part about working at the company?
Working at th job. Specifically dealing with management that had zero understanding of people with medical issues or limitations. Made it quite stressful to try and explain to people that did not educate themselves on medical issues that weren't visible ones. Therefore forming very ablistic ideas towards myself and other coworker, because we looked fine and "able" but in reality we were in pain and pushing ourselves because we've been guilty tripped into doing stuff that we cannot.

What is the work environment and culture like at the company?
Toxic and dismissive. Experience multiple instances where where we were dismissed for being ill or experience ablistic behaviour towards ourself because many coworkers who had illnesses and medical issues that weren't visible, they assumed we were fine. I once was told that me being sick was an inconvenience (as a casual) that I was leaving work due to food poisoning. Someone who is I'll should not be dismissed of them being sick, when as a casual I was not getting paid sick level. Yes it is inconvenient, I'm the one not getting paid when I'm sick. It was quite an eye opening experience for retail that has really showed me how big companies management really treat their casual/part time staff.

What is a typical day like for you at the company?
Being micromanaged and treated like you know nothing, or being left alone on your first week and just told to "look busy".  I had multiple instances where later on in my employment where I was expected to do stuff that I had no idea how to do because they never showed me. Was the worst training I've ever received.

A typical day included Store Audit work, selling tickets to customers through our Ticketmaster Outlet, speaking to GECFA to assist customers with accounts, assisting customers with layby pickups and payments, storing layby parcels and updating system, PA announcements, answering switchboard, liaising with security staff and Tasmania Police, supervising transfer of large amounts of cash from store safe during Armaguard pickup. Taking part in scan counts.

I learned so much at Myer, including how to be patient but firm with even the most difficult customer and I took great pride in being able to have that customer leave the store happy.  Giving quality customer service then led to the customer returning to the store and therefore further sales.

Management were fantastic and I was proud to call them my friends.  They showed great empathy when needed and were great role models for all staff.

My fellow co-workers were amazing to work with and were all team players.  We were all on the same page when it came to giving exceptional customer service and treating customers with respect.

The hardest part of the job was that sometimes the general office were so snowed under with the sheer amount of layby parcels at sale times, we struggled to get them into the layby reserve with store hours, so I found coming in and hour and a half prior to the store opening gave me the time to do this while it was quiet!  The Store Manager actually commended me on this one morning and he said "now this is what I mean by staff loyalty".  I did this in my own time happily and received no extra pay.

The most enjoyable part of the job was without doubt greeting and helping customers, most of whom I came to know on a first name basis and they would quite often ask if I could serve them personally.

My time at Myer, as a 14-year-old enduring a six-hour shift for a meager $12 per hour, can only be described as a challenging foray into the world of employment. A typical day at work was characterized by stress and discomfort, as the demands of the job clashed with the compensation provided.

Throughout this experience, I gleaned valuable insights into the responsibilities of the working world, learning firsthand about time management, customer service, and the importance of perseverance. However, the compensation seemed incongruent with the effort invested, reflecting an unsettling aspect of the employment dynamic.

Management at Myer left much to be desired, as the coordination of tasks and communication often felt disorganized. The lack of clear guidance contributed to the overall stress of the job, particularly for a young worker navigating the intricacies of the retail environment.

The workplace culture was one of endurance rather than camaraderie. The emphasis on productivity overshadowed any sense of collaboration or shared purpose among employees. The hardest part of the job undoubtedly stemmed from the combination of long hours and minimal pay, creating a palpable sense of unfairness and fatigue.

Despite the challenges, there were moments of satisfaction derived from assisting customers and gaining a firsthand understanding of the retail industry. The most enjoyable part of the job was the occasional sense of accomplishment when successfully addressing customer needs, even if it was tempered by the overall taxing nature of the work.

In retrospect, my time at Myer was a lesson in resilience and a glimpse into the complexities of the workforce. However, the harsh realities of long hours and low compensation for a young worker raised questions about the fairness and equity within the employment system.

The workers are amazing (for the most part) Management are horrible and expect you to keep your department under control at all times with 0 help most of the time. You will be asked to stay back if they forget to roster people on, you pay for their mistakes. Your short staffed majority of the time and when you try to call and ask for help from managers because you are overwhelmed with all of the workload of keeping on top of recovery, stock and house keeping all while serving customers who are wanting to purchase items, you’re simply just hung up on. The only access you have to your payslip is on a website through them that half the time rejects you and your login, resulting in you having to contact payroll. I asked for a physical copy and got told no. I took stress leave and got approved by a doctor and called my manager to confirm, but the pure lack of communication resulted in me being called and abused by another manager about not coming in for my shift after I had been approved for my stress leave?
You’re constantly tracked on an app that they make you install to your phone and that you’re supposed to monitor at anytime even out side of work hours. Customers can rate you on your customer service out of 10 and leave a comment on you that you have to then open and read no matter how horrible and demeaning it may be. Anything lower than a 9 was considered a fail and you would lower your % dramatically. It’s a horrid system for anyone with any mental health issues because you are constantly told about your reviews and personal comments from customers. 
Horrible company, horrible communication, horrible system. Gross. 

* Typical day at work:
Arriving well before the doors open to ensure the store is ready for trade. refilling all stock and sizing it in order, ensuring that the product is presented to company standards. Cleaning and general house keeping jobs. Rosters and staffing. Selling the product. working to sales targets and keeping in or below wage budgets. dealing with customer including costumer complaints.
* What I've Learnt:
I have learnt that you need to be well prepared for that day so when the store opens everything is ready and this often means doing extra work your self. it is extremely important to train your staff well as your team is only as good as its weakest member.
* Management
I have really enjoyed being in a management position I find it is much like the way I teach in a classroom as it is a collaboration or everyone ideas, but at the end of the day I am the decision maker and it rides on my shoulders. I have a excellent working relationship with my state manager. I am not afraid to ask or to question when I need to. 
*Co- Workers
I have excellent relationships with my co workers. we have established an relaxed work atmosphere and I find this lifts productivity as they are eager to please and work hard to achieve results.
*Hardest Part of the job
Managing stock levels. We encounter a great deal of theft in the city stores even with cctv and security tags and it is frustrating.so we have put in place other strategies to help prevent loss. 
* Most Enjoyable 
Working with and around different and diverse groups of people I find fascinating.

I worked for both Grace Bros and Myer doing exactly the same job.
I worked in domestic linen which I loved and my day consisted of making sure everything was presentable and stock was replenished on the floor if not done the afternoon before for when the store opened and changing any ticketing that needed to be done.  Sometimes there would be stock counts and new displays to do. 

My main focus was customer service for which I have achieved recognition for many times throughout my career.  I worked with a great bunch of people there and we became almost like family.  

At Grace Bros I was full time and a department manager for Domestic Linen and transferred to Myer when transferring to another town and worked in the same position part-time.

The hardest part of the job was not the actual job itself but when a new three level shopping centre was built around us. This proved to be very hard as we coped with dirt and rubble on a daily basis with heavy equipment being driven over the top of us.

The most enjoyable part of my job was the BIG sales.  This would get the adrenalin going and I always did the checkouts which I loved as well. Having to work with beautiful bedlinen and sourcing special orders for customers was always a satisfying aspect of the job to me.

This position would have to rate as the best position of my career and would love to return to a similar position.

MYER has to take a serious look at fostering a culture of inclusion and respect and Building up Morale in all stores.
The senior managers within the organisation or stores are TOTALLY focussed on $$$ Turnover and constantly ignoring the need to also LOOK after the employee's and their mental health 
Sales assistants are quite often placed under undue pressure in  between serving customers manning entire sections on their own, to ensuring the whole area is kept neat and tidy. Lunch breaks are quite often NOT taken in full or team members have to almost beg for someone to cover their break entitlement ! 
Team members on the selling floor are pressured into staying back after their individual finish times by management if a promotion finishes on that day to remove tickets which given they are on their own they can't physically do everything !
Team members aren't always treated equally with respect to recognition for a Job, task or compliment, with management only making a big song and dance if it's one of the favourites.  
Senior manager's aren't interested in anyone having an opinion and if a team member or manager expresses their views, they are quite often ignored..
Promotion quite often is based on who you know , rather than the results you're delivering

Top Job Titles	Average Salary
Retail sales associate 16 salaries reported	$29.63 per hour
Sales assistant 8 salaries reported	$29.38 per hour
Sales associate 6 salaries reported	$28.83 per hour
Fulfillment associate 3 salaries reported	$32.00 per hour
Seasonal associate 10 salaries reported	$28.30 per hour

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