disability support worker

youth worker

service leader

support worker

support coordinator

Multicap

Worked for Multicap, for a number of years over a number of roles, I have found the SLF by far the best amongst others services, the staff often make an extreme effort to make them homely and really personalised as they should be, and my current service leader is amazing, the only con, is self entitled team members who show little respect to leaders and top management doing nothing about it, often demanding time off for "school" or other work commitments, often demanding to not attend appointments and generally just offering a poor service where good workers and service leaders have to do double to work to accommodate, additionally the casual pool base is really slim,  and some staff are lacking skills or will to be proactive sometimes,and thus creates a uncomfortable negative working experience at times.

There are however some lovely , service leaders and long term staff that are amazing , they certainly want the best for who we support and really are encouraging to always do better.

What is the best part of working at the company?
There is absolutely nothing best about working for this company. They care-less about workplace safety. They under pay their staff. They care-less about their customers who they only use as cash cow. When staff advocate for their customer, the management shuts the staff down. 

What is the most stressful part about working at the company?
Working without any support from the management team. Incidents happen and you are left on your own. Staff is literally programmed to fail from the beginning. 

What is the work environment and culture like at the company?
Zero work culture. You have the boss and the workers. You do as you are told. No question asked. 

What is a typical day like for you at the company?
Managing their customer's challenging behaviours, anxiety or escalation from shift start to finish. No breaks. No breathing space. Staff is completely worn out at the end of the day.

My day at work can be very challenging at times,  a bus run in the morning, assisting service users to rooms for the day activities. I have learnt that every one has a purpose in life even if they have a disability we all need stability be it our job, family, friends and the community with understanding and empathy it can be achievable. Having support from my co-workers makes the day a lot easier as each person with a disability have special needs that you may not have that information at your finger tips as you have not worked with that person therefore knowledge is important tool to have. There is no hardest part of my job when you have a strong team to support you. The most enjoyable part is growth watching service users become more independent even if it is a small step.

What is the best part of working at the company?
Leaving.  They do amazing work for the customers, but I can't express my true feelings about the rest.  Do your own research before considering working there.  

What is the most stressful part about working at the company?
Working in management.  I hope this gets better once the true problem leaves.  Have you ever heard of the term, from the Top  down?  

What is the work environment and culture like at the company?
Don't think you will ever be allowed to do the work you are employed to do, because good ideas are not appreciated.  

What is a typical day like for you at the company?
Be the drone they want you to be.  Don't have a professional thought in your head, it's not appreciated.

The company has good intentions but it is poorly managed. Not the best place to work if you want to advance your career and are studying as you will meet some Service Leaders who want to bring you down because you are pursuing your career goals. No support for University students. Bias against people of colour by some service leaders is shocking especially if they find out you are studying to better your future. They feel threatened and start sabotaging you from every angle they can. Management does not do anything about it despite the fact that MultiCap employs so many people of colour who end up being discriminated against by some service leaders.

Great short term work if you know anyone in management. Managed to get a job here as a support worker despite having no experience or qualifications. Staff were lazy and always did the bare minimum. Customer rooms and bathrooms were filthy. Some staff were ok but most were lazy. 
Management promised the world, including promotion and that I would be made permanent, none of which happened. 
Terribly understaffed. The house I worked at rarely saw management present and/or leadership. I witnessed daily verbal abuse of customers including screaming and even saw on the odd occasion physical abuse of customers. 
Only pros were the flexibility of work/life balance due to them always being understaffed and the good pay.

Everything about multicap on the outside is really good and what they do is awesome. When I first started working there, I ended up liking the job so much that everything that I did had an impact from the end customer to even our internal staff.

Eventually everything started going downhill as the year and days continue and the motivation wasn't there for me. There wasn't any career growth or opportunity when working there as an IT person. It almost feel like the whole IT team was getting underappreciated by other team and we would have to go the extra mile or go above and beyond to try ease relationship with other department.

Overall it was an okayish experience and did learn a lot being there.

Very stressful, little to No Support, management are all interlinked stand with one another, very unfair and bias towards support workers, team leaders power feeding treating 'who they were once' disgraceful, toxicity a team leader can start to have her own team/friends join and managers turn a blind eye to it and learn the hard way never REPORT anything keep everything to yourself other wise Resign !! 
What I personally enjoyed was the respect and friendships you gain working along side other support workers ❣️

What is the best part of working at the company?
Reasonable salary  and and initial training.

What is the most stressful part about working at the company?
Lack of supervision and not having access to supervisors to ask questions. Managers do not take accountability for lack of direction and supervision when it is required. Provider primarily focused on profits.

What is the work environment and culture like at the company?
Ok, good group of employees, however, management have a authoritarian management style.

What is a typical day like for you at the company?
Differing tasks related to client needs and compliance requirements.

What is the best part of working at the company?
The relationship I built with few staff and customers . 

What is the most stressful part about working at the company?
Multicap Capalaba has become very toxic for staff , due to bad management. The clique of managers and some team leaders are distorting the reputation of the company

What is the work environment and culture like at the company?
Toxic. I think the management wake-up everyday, looking for who to sack. 

What is a typical day like for you at the company?
You’ll feel like you’re being hunted.

Top Job Titles	Average Salary
Disability support worker 93 salaries reported	$39.22 per hour
Youth worker 22 salaries reported	$38.29 per hour
Service leader 4 salaries reported	$38.84 per hour
Support worker 2 salaries reported	$42.04 per hour
Support coordinator 12 salaries reported	$40.00 per hour

Working at Multicap: Company Overview and Reviews

Multicap

Multicap Ratings

Popular jobs at Multicap

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected