store manager

retail sales associate

shift manager

human resources manager

accountant

Miniso

If you were to ask most people who have worked for Miniso Australia how their experience was- they'd probably give you more negatives than positives.  I worked for the company for 5 years and saw a big shift in culture thanks to my National Manager- who was amazing and tried her best to clean up the mess she inherited but because of a lack of cohesion and collaboration from head office- that task proved to be difficult. That lack of cohesion, collaboration and communication filtered into the stores and too many conflicting messages and mis-information made it very stressful. KPI's are difficult to achieve especially if you are in a store where it is just one person for the entire day because you are expected to do customer service, visual merchandising, store maintenance, store administration and basically security all on your own. I enjoyed SOME of my experience at Miniso, but I wouldn't go back or recommend it to anyone that I know. 

- Bad management
- Got taught the entire closing procedure in one shift (tedious and hard to remember at once), and got rostered to close by myself after that and expected to know the entire thing, plus if you are closing, you do not get paid for the amount of extra time you stay back after your shift.
- Some management were very rude. I got a call from my manager asking if I could work a shift at the mall, but never actually got rostered so when I showed up I got yelled at. This obviously does not apply to all staff but some higher staff are very rude. If you do one thing incorrectly, you are yelled at.
- Bad hours, especially if you're still in high school. If I got lucky I would get 12 hours (4 three hour shifts) a fortnight but most of the time I would only get a 3 hour shift a fortnight and sometimes I wouldn't get shifts at all.

It was an okay job, but if you're working in a lower-grade store you're not treated too well. You get leftover stock and not much support.

Store managers were good and I had great workmates, but the people above us weren't the best. When we came back from iso our hours were cut tremendously. We often only had one person on the floor - which was hard not only from a sales POV but a safety perspective too. This led to the team being overworked. 

I didn't really receive any solid training. An older manager showed me a PowerPoint presentation for 10 mins and then everything else was learnt on the fly. Miniso taught me how to work fast and learn quickly. 

The experience wasn't the best but not the worst as well. Had some good times but I wouldn't come back.

Mornings are usually quiet which gives you a chance to catch up on tasks. Management is terrible to put it nicely, often asking for the impossible considering majority of the time it's 1 staff on the floor. They work you to the bone with no recognition or incentives. 
This company last year went through 3 area managers and at least 4 store managers throughout Melbourne.
The current Multi-Site manager/Area manager likes to show dominance and will often threaten you if tasks are not complete.
The only positive thing about this company is my staff.
Would not recommend this job to anyone who's looking for a store managerial role!

This company is only okay to work for because the staff within store make it nicer to work in - very friendly and keep each other sane and upbeat. Once management are in the picture the company is all over the place. No organisation, no incentives, no recognition or positive encouragement unless you're the top performing store. Too many complaints but not enough proper training. Would not recommend working for unless you're just there to get some money temporarily. Rules are always changing and communication from higher management to Area Manager > store staff is inconsistent.

Really nice people, but bad management, communications and benefits.
IT was always breaking and causing excessive stress for workers, and the communications department would never help us, leaving workers to deal with stressful situations that would cause customer abuse alone.
Also, the discount was only 20%, which is not even applicable for me because I was a casual worker, so there is no real benefits.
But all my coworkers were lovely and made my time so much more enjoyable.
Would still recommend the job but only for a short period of time as it becomes too stressful for long periods.

For anyone looking for career advancement, do not look at Miniso. The senior management is ineffectual and doesn't listen to feedback. This is reflected in the high staff turnover. In my time there I have seen store managers come and go like a revolving door. 

Staff are worked to the bone with little recognition or appreciation. Work is physically laborious and exhausting. No work-life balance as managers are expected to be on-call without pay, even when on leave. Avoid at all costs.

The general job and store are a fine place to work. I even enjoyed it.
However management will pick and choose who they care about.
Incidents that occur, management liability and  affected hours, even when they become such a problem and are forwarded to HR are never reprimanded and set straight.
You unknowingly get on the wrong side of an assistant manager, she will hold onto that and when she has power, you're out of work.

Responsibilities:
•	Cashier- handle cash, credit or check transactions with customers 
•	Customer service- suggesting information about products and dealing with the complaints from customers 
Achievements
•	Actively involved in the receiving of new shipments to maintain outstanding store condition and visual merchandising standards.
•	Ensured high levels of customer satisfaction through accurately recommending products that match customer needs.

Miniso’s management are very demanding, often putting ridiculous expectations and amounts of pressure on workers. Poor stock management. Rude and condescending. They hire too many employees and then cut the budget and rosters and basically start cold firing hard working employees left and right. They treat everyone as disposable and do not respect that you have a life outside of work 

Top Job Titles	Average Salary
Store manager 3 salaries reported	$65,000 per year
Retail sales associate 8 salaries reported	$28.92 per hour
Shift manager 3 salaries reported	$57,500 per year
Human resources manager 1 salary reported	$82,500 per year
Accountant 1 salary reported	$93,465 per year

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