senior service technician

Miele

What is the best part of working at the company?
I would say Miele service Department in Sydney structure is good the Domestic Customer's in there houses are over demanding to the Service Technicians and the washer/Dryer repairs are to heavy for one Technician to do and where given a cheap work bench to slide the Drier on which is not high enough. The  training is sub standard one day training then your out on the road as a electrician of 30 years experience I found it difficult to work on Domestic units in expensive homes when they build around the appliances and company expects 8 jobs a day otherwise YOUR letting the customers down which puts undue pressure to the technician?
I would not recommend this job until Miele managers change there culture and support there staff and help than keep ringing and complain to the technician customers are waiting for you.
There pay buy card system 80% doesn't work then 20min to do it over the phone.
When I left I even put in many recommendations on how to improve so technicians can have the right equipment for the jobs and told where not interested in listening to me a senior technician of 18 years on the road?????

What is the most stressful part about working at the company?
Expected 8 job a day pre booked on time slots

What is the work environment and culture like at the company?
No backup and limited training. 
Customers don't help not even unpacking the dishwasher to have it repaired 

What is a typical day like for you at the company?
Start at 7.00am first job could be up at 6am as you only get paid on start of your first job.
Parts a jammed in the van and ordered stock is kept at your house as doesn't fit all the boxes and they complain if you left part at home as only given first 3 jobs you don't know the full day ???

When I started with Miele, they proudly proclaimed how they were a family company. Far from the truth. It seems management is only interested in the almighty dollar and ensuring their position in the company. It is expected of the technicians to take work home, computer work, and BVS (basic van stock) is also delivered to your home. No account is taken into start of day (you have to 'replicate' on the work pc) charge the pc and do updates at home using your personal internet and power, then proceed to either Drop Point to pick up ordered parts or to the customer's house, where officially the day starts! And then the day finishes at the last job, no matter you have parts to return, sometimes computer work etc. The team leaders or senior techs are not sympathetic to this and in fact will micro manage the technician with the ability to follow your every move via an app on your phone which is to be left turned on from 8:30am to 5pm. No matter that the majority of customers want us to attend early, such as 7am or just after.
When I left, I would estimate 90% of the service technicians were looking for another place of employment, however times were tough due to Covid 19. I could not recommend this toxic 'family' company to my worst enemy.

Face to face appointment with Customers or Miele Agents.  Completing quotes and tenders.  Answering enquiries. Managing projects.  Customer Training.
Solution Selling. How to advise and be trusted by clients.
The management is fair and helpful at Miele.
Co-Workers are in the main competent and helpful.
Completing long and complex Government and Private Tenders.
Providing a solution to customers and seeing the end products installed, working and satisfied customers.

Miele is a German company where everyone employed has the opportunity to learn the language with lessons before work, how cool is that. Not only do they look after their staff but they also go above and beyond for their customers, this I saw over and over again. There was nothing hard about working for Miele, nothing is rushed, nothing to heavy or difficult. Everyone helps out, all you have to do is ask. I loved going to work when I worked for Miele.

usually work time was morning. i did not get much opportunities to learn. co-worker they were good. there was not hardest part of the job as i got experience to deal with customer service.
Most enjoyable job experience was taking part in culture function.

At the beginning of working there seemed like a great place to work with everything provided but after a time, frustration builds as dealing with customer frustrations get to you due to processes that are out of your control

No management support as a technician had to do warehouse role to as company refused to employ a storeman also worked front Counter telephone technical support then had to find time for repairs and testing 

Worked there on a casual basis. Training was really good but team leaders on the floor changed too many times in the short period I was there.

Favouritism is rife and knowledge from different team leaders is not that good.

You are kust a number in Miele. Didn’t listen to me and my difficulties at work at the end blame everything on me so to save company name. I have never seen such an arrogant supervisor in my working life.

Former technician, management were horrible and toxic would not work there again if they doubled my pay, did not get judged on performance levels more so on interaction with management. Micro managed to the max very stressful and bullied by superior management

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