software engineer

product manager

director

analyst

associate consultant

Mastercard

Fantastic workplace, amazing team ethic, supportive Management...

I worked for a privately owned Wholesale Travel Company before MasterCard bought us in July 2013, it was business as usual not a lot changed in regards to the take over however a lot before I left but there was change in the air.

Work was fun to come to, the people I worked with became my family away from family.  We spent time with each other outside of work as well, very strong bond between the team members.  

I had the opportunity to learn a lot & also was given free reign to work on my own unsupervised which also gave me a great way to develop my skills and build a fantastic rapport with my regular agents.  In the end it was very sad to leave my fellow team members, team leader & the agents I spoke with every day.

Typical Day:
•Receiving and dealing with all initial customer 
 communications.
•Providing accurate information and advice.
•Guiding all customer issues to a satisfactory conclusion.
•Following up on ongoing customer cases and communicating progress to management and customer.

What I learnt:
•Improved on my customer service skills.
•Gained skills such as patience, dealing with problems instantly and working on my own initiative.
•Stress and time-management.

Hardest part of job:
•Dealing with frustrated and upset customers, however I gained the skills to manage difficult situations that arose.

Most enjoyable part of the job:
•Working with a strong team which allowed me to gain team playing skills.

If you are tough skin, natural performer with banking products then you will do well. If you don’t meet/exceed their KPI expectations, senior management will dump you without clear warning. Constant system shutdown was frustrating and hard to deliver a smooth professional service to customers. Not very clear on compliance procedures and whether you have made any breaches. Not very supportive in complicated cases. 

What is the best part of working at the company?
Work Culture, feeling of ownership, warm and conducive environment for development and growth

What is the most stressful part about working at the company?
It takes stress away when working for Mastercard, remember, Workplace means you are here to work and work is what you do!

What is the work environment and culture like at the company?
Top notch, well outlaid, with minutely custom tailored approaches to make employees well adjusted to the environment.

Mastercard is a world leader in Payments space, quickly expanding in B2C faster payments and other alternative payments areas.
Mastercard is investing heavily in innovations which lay the foundation for future of payments.
Technology delivery processes are well defined.
Employee benefits are some of the best in the industry.
Overall, it is a great place to learn and get an exposure to work on global scale products.

Being a big company provides the opportunity to move around and increase experience.

Hardest part of getting anything done, it took a long time due to number of steps and processes in place. 

Keeps you on your toes when it comes to people management, good mix of people from diverse background.

Fantastic global company to work for. Hours were great and gave a good work/social life balance. Was able to progress quickly and coaching and guidance in the role was always available.

Developed skills to a stronger level than I had before while also learning new skills and programs.

What is the best part of working at the company?
Professional and good environment 

What is the most stressful part about working at the company?
Systems platform of information 

What is the work environment and culture like at the company?
Very good facilities and clean

Manager was a bully and had no clue what she was doing. She would yell and carry on like an idiot. She had unrealistic expectations and would encourage taking shortcuts that were actually illegal.

Great working location, great company, prestige projects and international exposure.
Enjoyed delivering large program of work in collaboration with senior stakeholders

Top Job Titles	Average Salary
Software engineer 3 salaries reported	$85,000 per year
Product manager 3 salaries reported	$134,333 per year
Director 3 salaries reported	$212,333 per year
Analyst 5 salaries reported	$83,940 per year
Associate consultant 4 salaries reported	$129,250 per year

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