registered nurse

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MERCY COMMUNITY SERVICES

majority of the managers are focused on the wrong areas. They focus on making money for the organisation instead of the Children, who the organisation is supposed to be focused on. 
Management are also poor at budgeting, creating to many top heavy roles which results and funding being micro-managed.
The organisation has no trust for its employees, any "Personal leave" days that you take, they enforce you get a medical certificate. So you are unable to have "Mental Health" days. This organisation's PLT has also stated that their staff have "Victim mentalities" and "Find excuses to not do their job", but they also don't give a formal induction for any role outside of working on the floor.
Management will skip all Verbal and Written warning and will force you to go into a HR meeting, forcing you to sign Performance evaluation contract, I have seen this happen more than once. 
But besides the poor management over the past year (specially within the regional directors roles), the worst issue Mercy has is that they traumatise their Young People, instead of matching cotenants to help each Young Person Grow, they take the first offer from placement services. this has lead to Young People with sexualised behaviours being put in programs together, Young People who are heavy drug users/or sniffing glue paired with younger, easily influenced young people, also refusing to close placements - I have seen multiple programs where there are 1-3 traumatised young people being assaulted daily from an aggressive Young Person and still refusing to end the placement, causing more trauma to the Young People then they entered their program. 

The RCW's and House Coordinators are the only decent staff at Mercy, they are some the of the most loyal and well rounded workers I have met and worked with, but management is so terrible and abusive of their Hierarchy, that it makes it toxic.

While caring for children with complex and trauma based behaviours, as residential care workers, you are micro managed by Care team leaders who generally have little knowledge of the young people in care's interests and the challenges faced on the ground in providing a nuturing environment for these children.
Theoretical approaches and liberal focus by Child Safety means that the workers have little or no consequences, even natural ones, that can be put in place, meaning that behaviour management is non existent. This places workers in a weak and sometimes dangerous position in dealing with escalated behaviours that impact other young people, workers, neighbours, larger community and  the residential care house


Mercy has been delivering disability services in their centres for decades before moving to community under the NDIS. They are very professional and knowledgeable in this area of practice. Workplace culture in generally supportive, and Mercy has a tendency to employ tertiary educated support workers. Problems are found generally with the uneducated employees who like to utilise underhanded tactics as they do not know any better. This causes issues for other employees and management, and can cause the people they support to become stuck in a rut.

I only worked for Mercy Care for a few months - bad management from the  top and some mismanagement from within their Home Care Packages Team resulted in wasted / misspent funds

Sending Personal Support worker from Brisbane North to cover a 1 hours shift near Ipswich on a weekly basis and sending the same PSW to Gold Coast from Brisbane North to cover a 1 - 2 hour shift - took PSW out of the roster for a day each week to drive huge distances

I have learned to keep silent about the wrong-doings of management’s friends unless you want to become a target. Stay silent or be prepared for a not-so-subtle managerial onslaught. Be aware that roots run deep, and shallow. Trauma Specialists? They must have some awareness of what they’re inflicting on others, and do so anyway—and it’s not always legal. Pity for the ‘supported clients’ who lose out in all of this. Clients best interests are not at heart. Best thing: getting out and moving on; hopefully never running into these people again:

Loved it.  challenging, helpful, experiences.  Would work there again.  welcoming staff all round.  Only problem was lack of necessary resources given in order to provide and meet job description.  I really liked my Manager, collegues and the work.  I appreciate to this day, the experience and the people - stakeholders, staff, participants.  It was truly a good job and I would definitely work with Mercy again.

The GC team were dynamic, passionate and very professional.  

One thing I would add.  You would need to be well up on computer knowledge to do well in this work.  
This organisation on the mid to southern end of Queensland have a great support system from management down to support coordinators and  is well worth working for.

Kind regards

Professional care for individuals requiring assistance. 
Work culture wonderful.  Lots of training provided and ongoing training offered.  Management were extremely approachable, warm and caring whilst still maintaining professionalism and confidentiality.

Self care is terribly important and easily ignored by management and your desire to soldier on for clients' sake.

The pay is good.  Ironically the operations person is terribly non empathetic and is arrogantly dismissive of concerns you may put forward.

Bullying, unrealisitic expectations in work, favouritism and low staff carefactor, no respect, they may be half decent to their customers but shocking towards their  staff, 75% staff turn over is proof in itself! Worst job I've ever had, glad to be out of there!

Top Job Titles	Average Salary
Registered nurse 1 salary reported	$92,000 per year
Nurse 1 salary reported	$77,000 per year
Support worker 1 salary reported	$28.00 per hour
Physiotherapist 1 salary reported	$85,000 per year
Fund manager 1 salary reported	$90,000 per year

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