housekeeping manager

housekeeper

executive housekeeper

LUXXE Outsourced Hotel Services

The pay offered in this role is relatively good and competitive compared to similar positions, which is one of the main reasons many people choose to work here. However, despite the decent pay, the management is highly unorganised and often fails to communicate clearly with staff. Room attendants are frequently treated poorly, with little consideration for workload, time constraints, or physical demands. Schedules are changed last minute, expectations are unrealistic, and there is limited support when issues arise. Feedback from room attendants is rarely acknowledged, which creates a stressful and discouraging work environment. While the job itself is manageable, the lack of structure and respect from management significantly affects morale and overall job satisfaction. In the long run, this makes it difficult for employees to feel valued or motivated, even with the higher pay. Better organisation, clearer communication, and more respectful treatment of room attendants would greatly improve the working experience.

The timeframe given by managers to finish each room is not it and expect the housekeeping team to do the room to be spotless clean in a short period of time which is not realistic sometimes considering the messiness of each rooms. Honestly the only thing that was bearable in this job is just when you found a friend to complain with, the managers are obsessed with performance without caring about the health of the staffs. Keep on cancelling shifts but get angry when staffs ask for sick leave on busy days. Every day was pretty much terrible and the unpaid break that we MUST take is just daunting considering the job itself is really exhausting, and were forced to take a because they don't want to get in trouble with payroll management. Basically, not a job that I would recommend even to my worst enemy.

I ignored all the reviews I read when applying for this job because I was desperate. Not a single review was positive and I have had to learn the hard way to listen to people when they tell me something is bad. You will be expected to give a thousand and ten percent of yourself to receive an inch in return. Supervisors and managers gossip about workers. As a housekeeper, the list of tasks doesn't stop growing. Every week there's something new, and they will expect you to do more in the same amount of time, or less. You get great flexible hours though. But if you're desperate for a job, trust me, you're not desperate enough to apply for this one. You're not there yet. About 5 people have left in the past month due to the undesirable work culture at this place. A place with that high of a turnover is a big RED FLAG! 🚩

What is the best part of working at the company?
Nothing at all zero considering for the staff they just care about making money and looking good as a company 

What is the most stressful part about working at the company?
Always pressured but never appreciated for the hard work

What is the work environment and culture like at the company?
Toxic. No future growth within the company

What is a typical day like for you at the company?
Always stressful and unhappy managers hold personal grudges against you for not giving detailed plan about your annual leave

What is the best part of working at the company?
It was my first job I really injoyed and liked working there but I had a car struck me while I was riding my bike so that’s why I’m still not working there. Any more 

What is the most stressful part about working at the company?
Just the change of mangers and it’s stressful to fit it and these are a bit too pushy at times 

What is the work environment and culture like at the company?
Yes it good  at times but we all got treated dearly 

What is a typical day like for you at the company?
It  pretty bizi I even got a tip for cleaning out a hotel room so i was happy

Management was horrible, there was honestly not a lot of it going on. Pay was absolute BS for how much work and what you had to deal with on a day to day basis. Not only that but your work was also based on who you were working with at the time so lazy workers meant you’d get in trouble for it. I wouldn’t recommend to anyone. I’m happy I left.

This company is all about time & motion!
Working to strict guidelines of getting the rooms cleaned in the 17 minutes you're allocated is ridiculous! If you want the rooms cleaned thoroughly, you need to be realistic with your room time allocations.

Very rarely were we thanked for doing a good job.

The first day of work was not welcomed. I had been hearing dramatic stories from the staff who worked with me and was very uncomfortable. There was division and lack of unity in the workplace, and there was always only gossip. I love working in a harmonious and work-focused place than going to a place full of gossip and nonsense because it gives me a headache.


They edit your worksheets—if that’s not telling you enough about how bad the management is, I don’t know what will. Working for free opening/closing time. Conditions of equipment is beyond words. Hotel is run down so can’t really be cleaned properly. And a lot more on how you shouldn’t consider this place. 

Terrible management. They continue to put inexperienced people into management roles and expect the place to improve? No overtime insentive. Poor treatment of staff. Lies and false accusations made about multiple staff members. Promote and then demote people because they don't want to pay for the position. 

Top Job Titles	Average Salary
Housekeeping manager 86 salaries reported	$85,000 per year
Housekeeper 26 salaries reported	$31.71 per hour
Executive housekeeper 8 salaries reported	$85,000 per year

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