field service technician

fitter

electrician

workshop service technician

customer support representative

Komatsu

Good, friendly and happy people with a great work life balance. If you want to do the same role and not step outside of your comfort zone this is your company, strong job security for salaried staff!

Excellent opportunities for career progression if you are willing to change department, country or role completely, otherwise be prepared to wait until the person above you retires (i.e. never).

Reasonable salaries offered that are just below market rate, typically receive a nominal pay rise and small bonus every year. No intangible benefits to speak of.

If you are in a visible position like sales and are performing well, promotion and praise will befall you from up high (the elevator is waiting for you). Just please don't forget your team that actually got the work done, when you get promoted.

The Engineering department is held in very high regard and has a lot of influence, which is great if you are an Engineer!

The newer offices are amazing, there are many of them scattered around the world, so you can move around relatively easily. All other offices are old and outdated with almost no facilities (zero lunchrooms, showers, lighting or space etc).

Company relentlessly seeks out financial growth and new acquisitions into new markets, this offers many interesting opportunities for personal growth.

Honestly it is a decent place to work for many years, it just suffers from the same problems that most large companies face.

Hierarchy like you would not believe, procedures that never end and a metric ton of bureaucracy! Be prepared for being told not what to do repeatedly and how to do it the way it has always been done (even if it could save the company and you time and a lot of money).

Company is very top heavy, there are many middle managers that get squeezed from above and below to perform. Unfortunately for them, they do not typically have the ability to influence meaningful institutional change. It is therefore difficult to garner "ground swell" for new ideas or innovative initiatives, if it does not match corporates focus.

Company is directed heavily by upper management through endless slideshows and externally prepared market studies (often by headquarters in a faraway country), this results in regional offices being bombarded with yearly goals and targets that do not align with the local market or the dynamics of that particular office.

Extremely departmentalized with specifically defined roles and boundaries that do not allow over achievers or those with marginal personality types to perform. Decisions are made almost exclusively on the opinion of the highest paid person i.e. "HiPPO's".

Recent changes to a product based hierarchy, have been a step in the right direction. This will hopefully reduce the silo'd nature of the business and the department infighting (for resources and accountability). The reporting structure is still however complex, unclear and extremely convoluted.

This departmentalisation means that there are sweeping differences between the unwritten policies for each office e.g. some are flexible with when you leave or arrive and others are not (regardless of the actual amount of time worked).

Endless meetings and meeting to prepare for meetings. Mostly to prepare presentations to upper managment that mask the truth and show how busy others are.

Yearly performance reviews are unclear, formulative, dry and take up too much time. They do not provide effective feedback or direction when needed.

Some great long term "OpEx" initiatives in place that appear to be working to reduce costs and complexity, but as they are driven heavily by management they get bogged down and take much longer than they should (especially when implementing changes).

Racial and age diversity is reasonable for all except anyone in a management role. The "Old Boys Club"  ensures that almost all managers are white, male, middle aged christians.

Very little training offered other than sanctioned "package" courses on the intranet. These are not however effective or informative. Some internal training courses are offered, but only to those that are hand picked by management (good luck getting on one...)

Your worth is valued purely by the time that you work and the boats that you do *not* rock. If you want to go anywhere, be prepared for very long hours and have a poor work/life balance.

The work environment at this company is one of the most toxic I’ve ever encountered, and that toxicity stems directly from the top. The poor and inadequate management structure is the root cause of nearly every issue plaguing the workplace.
Team leaders and leading hands lack even the most basic leadership and people management skills. Instead of inspiring or guiding their teams, they resort to belittling employees, micromanaging unnecessarily, and showing blatant favouritism. 
Concerns raised by staff are routinely ignored or dismissed, and there's a noticeable absence of proper conflict resolution processes. Problems within the warehouse are either swept under the rug or mishandled entirely due to a lack of competence or care.
It’s disheartening to watch talented workers become disengaged and burnt out simply because the leadership fails to foster a respectful and supportive environment.
Until significant changes are made in how management is trained, held accountable, and expected to treat their teams, the culture will remain toxic. I would not recommend this workplace to anyone who values professionalism, fairness, or growth

Definitely a toxic place to work. A place where who you know & not what you know gets you places. A sense of where performances are disregarded. Where, complaints are issued but never resolved & disregarded to a point where you can literally get away with murder depending on WHO you are. Doing required task given by above person gets you in trouble, a lot of lack of communication. No one takes accountability & team work is non existent. A system that is shuts down 00:00 during processes for hours & it is unknown as to whether inputs thru RF have been processed due to it. Definitely would not recommend working here to anyone who has a brain & knows how to use it. A play ground for beginners to screw everyone over to get absolutely no where.

If you want to see how the reputation of a global brand can be tarnished to unimaginable proportions, look no further - Komatsu Fairfield is the place.
Extremely toxic environment, where, who you know matters more than what you know.
Merit has zero value & seeing undeserving people holding positions they are not even qualified to hold is only to be expected.
Personal likes and dislikes is the norm. No real concern for employees safety, it is just used as a tool to target people who they want to get rid off - not necessarily the underperforming ones but those they personally dislike. 
The cons outweigh the pros which are great products. 


* Duties vary day-to-day. These include maintaining a clean and safe yard, stock control, assisting fitter and boilermakers as required, implementing procedures to improve systems, supporting the purchasing officer, etc
* learnt about parts and assembly of various heavy machinery, indirectly learnt management skills
* able to delegate and direct others to provide an efficient outcome
* work well with the team
* uncertainty of the current market / job sercurity
* satisfaction at the end of a project knowing that is has been completed to the highest standard we can provide

***Please refer to my resume attached for more detail.***

Productive, caring, family atmosphere.
Hard working group of people that will always go the extra mile to ensure deadlines are met.
Nothing is too difficult or hard.
Continuous improvement and changes happening and staff have the ability to adapt to suit market demands.
Management have an open door policy and are open to suggestions and willing to embrace and implement proposals by subordinates.
Hardest part of job is loosing contracts.
Most enjoyable part is working hard and still having fun.

I loved working for Komatsu! A typical day would include opening up, receiving in stock, confirming correct items received and if not, following up; data input, customer quoting and placing orders, picking and packing orders, record keeping, purchase orders, customers instore and via email and phone, forklift driving to arrange store, load/unload pallets on trucks, problem solving to find parts with no numbers (this was done by knowing what questions to ask the customer and computer search). 
I enjoyed the variation from office to physical work in the store. My co-workers and I all worked together well as a team to get the job done.

Actually enjoyed the work here, great work mates, but I wouldn’t trust anyone!. Micromanaging to the MAX!
Management made it unbearable. Super toxic environment with higher management on huge power trips. Lazy staff get rewarded while hard workers are targeted and attacked. Management never on the same page, play the blame game, and the only thing they were consistent with was inconsistency!. Treated like you’re in kindergarten with OVER THE TOP rules, and constantly being surveillanced. It’s not what you know but WHO you know. Don’t bother! It’s not worth the headache.

I have improved on my Excel skills as I adjusted to more work  and reporting requirements from management
Management is very supportive of progressive changes
Work culture is very demanding and requires constant adaptation to new processes and systems.
Hardest part of my role was to adjust to the many cross accounting systems Komatsu used and when changes were made.
Most enjoyable part of my role was the friendly environment and working with employees who were very dedicated to make Komatsu successful.

This Sydney based fork lift supplier company was overall great to work with, Melbourne management was only concerned with their own employment and looking good ( Ego problems ) Staff turn over very high.
One division decided to ask for better working conditions st the Dandenong depot, They decided to close the branch ( Downsizing) than discuss the matter 35 staff lost their employment.

Top Job Titles	Average Salary
Field service technician 4 salaries reported	$131,016 per year
Fitter 1 salary reported	$120,323 per year
Electrician 1 salary reported	$137,500 per year
Workshop service technician 2 salaries reported	$120,334 per year
Customer support representative 2 salaries reported	$80,000 per year

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