system engineer

service desk technician

senior system engineer

operations manager

it support

Kinetic IT

Local WA company that was a good place to work but in recent years has lost what made it special. Consistently pay under market rates for most people then pay over the odds for a few. While in some cases that is merited in many it is not just the result of bad planning and management.

They have started to try and become more professional and looking at their "culture" but they seem confused about what they stand for other than working hard and playing hard so the messages they send are confusing. They think of themselves as unique but struggle to articulate how or why.

I have enjoyed my role as I am project based at customer site and largely autonomous so my day/tasks vary. However this is ending soon and I will be absorbed into the BAU teams which colleagues tell me is less enjoyable.

I have had a couple of great managers but they left as soon as they could and advised me to do the same. Most managers I have had have been poor and I have had to self-manage. They have the cheek to thank me for it. Suggestions you make are routinely passed off as their own. Very immature.

Started off being pretty relaxed, people there were nice, management also. Kinetic really has a good social outlook with events to meet new workers, lunches and training sessions with other second level teams. 

Over time I noticed within a month period it shifted from being "Customer service is everything, take your time on calls" to "Try getting off the phone as fast as you can to go to the next client". 

This really showed when micromanagement was a regular thing and seemed it was all just about numbers from then on. 

Other than that, if you want to see what a full time, fast paced and office job is like at a support desk, it will be a good learning experience. 

This type of job just wasn't for me, but learnt so much from it.

I really enjoyed working for Kinetic IT because of the people there.
We regularly held meetings to discuss what was happening in terms of new projects or just general subjects.
The place was laid back and there were always social events held to get everyone involved together.
The hardest part about the job was sometimes the call volume but I think that happens from time to time wherever you go.
The most enjoyable part of the job was the people who worked there.  Everybody was so nice and welcoming and always willing to help.  They also had a pool table, tennis table and TV to use on breaks.

So far working here I have noticed that all my colleagues are happy, the managers treat us all really well and take consideration for religion and other commitments seriously, they are very respectful and also host some stuff like pizza parties and hand out candy, play board games whenever they can to ease the stress individuals are having. All in all a great place to work if you want to advance and learn technical skills.

My work experience was very good but the level of leadership Was low with very young people moved into leadership positions with little to no people management skills. 



Good company. They just pay low. Same salary I was on 20 years before for the same role. Had to move to shift work to be paid what should have been a normal rate. Had double the money for SDA in my next role.

Service Desk Technician
Inbound/Outbound Calls

Great people, work can be a little stressful and repetitive sometimes. Work culture and outing events are pretty good.

I ma not going to comment on my current employer.The management is good the culture is good. the hardest part of the job is none of your business. the work culture is good

Overall working in Kinetic was challenging as whilst there area few great operators to get things done they were overworked compensating for those who just turned up each day.

fequently being asked to do overtime or cover 24/7 shifts even though you're meant to be 9 - 5. Not a lot of experienced staff or management. could do better.

Top Job Titles	Average Salary
System engineer 5 salaries reported	$97,800 per year
Service desk technician 3 salaries reported	$61,513 per year
Senior system engineer 5 salaries reported	$117,800 per year
Operations manager 4 salaries reported	$139,500 per year
It support 6 salaries reported	$54,833 per year

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