Joyce Mayne

Ad by WebsteroidsXXMy typical day at work is arrive 10 - 20 minutes early, put belongings away, greet the manager and co-workers then see if any customers are in store that may need some assistance. Go and see the 2IC, see if there are any allocated jobs for the day, if not I find myself something to do. I follow up customers orders, make calls to suppliers and customers, keep an eye on the floor at all times for customers and greet them as they come in and offer assistance too them. There may be furniture that needs to be unwrapped and/or put together and placed on the floor, or some furniture may need to be wrapped up because it has been sold. If all jobs are done and its quiet I start to clean the store, I do this on a part time basis 5 days a week 4 hours a day, 20hrs each week unless a co-worker is on holidays or unwell I do more hours. The most enjoyable part of the job is meeting all different types of personalities that come into our store which can also be the hardest part of the job when dealing with unhappy customers. I have learned a lot from this position, it has helped me deal with my own personality as I was always a quiet person and I believe I am getting better at opening up to people which I am grateful for. I have learned more about how businesses are run and just how much is involved it amazes me. I have enjoyed this job from day one and so proud of how far I have come since then. Looking forward to an even bigger and better future and adventures.

A typical day at work would be arriving to work on time each morning, setting up my work station so that I am ready for clients, tidying up of the store, merchandising stock, refilling the shelves and answering calls. I learned about new products and systems daily and how to use that knowledge to improve my sales techniques, I would talk and liaise with my management team throughout the day discussing clients and problem sales if any and how to do better if another similar situation arises, a professional relationship kept at all times. Co-workers and I would help each other with sales, packing up displays/floor stock, assist each other with store duties and stock takes, always have good communication skills.  The hardest part of the job was dealing with Irate clients, its can be bad if not handled correctly and professionally and this can reflect badly on the company. The most enjoyable part of the roles I have been in as per my resume i the fact that I got the chance to meet people everyday from all walks of life. got the opportunity to build good relationships with those clients and in turn they would always do business with me. It was always good to see familiar faces and that made my job that much more enjoyable.

As when I first applied I never knew anything of this line of work. But as any job I learn and adapt. Receiving of electrical products and furniture plus computer section. Plus customers picking up there own products and arranging delivery if so required. Management was good over the years there have seen 5 managers come and go from each section, due to advancement in the company. My fellow co-workers in the warehouse were good and worked as a team. There were days when everything seemed to arrive at once but not to panic and press on. The friends I have made over the years such as warehouse staff,sales and managers plus customers to....drivers.

I always arrived earlier than necessary to have a coffee with the staff.
I followed a fairly strict schedule due to the high volume of tasks that needed to be finalised by the end of each day.
My Management/Franchisees were easy to communicate with as we had worked together for a number of years.
As my office was within staff view, I was always available to help with any situation. I had worked with many of the staff for some years and I was part of the team.
The most enjoyable part of the job was that it had many facets to it. There was always something different to attend to, either with customer service, staff and or warehouse/store issues.

Serving customers,merchandising, phone calls and housekeeping
I got to learn about selling Beds, Bedroom furniture, types of materials they were made from and keeping them up to date
Management were organised  and trained well
I loved working with all my work collegues because they helped me learn a lot about the products and enjoyed it very much
Moving furniture and unpacking them and putting together beds etc
Continuous learning, training and rewards of commission was great

What is the best part of working at the company?
People are OK, unfortunately expect too much from 63yo with arthritis.

What is the most stressful part about working at the company?
Epect too much manual handling of heavy merchandise.

What is the work environment and culture like at the company?
OK, got along allright with management and staff

What is a typical day like for you at the company?
Too much delivery work of heavy goods. Better for a younger, fitter man

Was here for a few months in 2019. No training was provided, was referred to an outdated binder if I had any questions. Sales staff constantly cut corners which I would get the blame for. Weekends are full on but I was the only one at the registers. Was told to not take lunch breaks because the sales staff don't. In my 15 years of retail I have never seen a business so poorly managed. So glad i quit. 

The proprietor was nothing more than a man-child. No team engagement, other than throwing darts each morning. I was hired as a fulltimer before Xmas, only to be let go just inside the probationary period. Used me as a Christmas casual, without paying casual rates. 
Terrible. 

Sales and Customer Services
moving and repositioning products
Small Department
Customer complaints would be one of the most difficult parts of Sales and Service.
Enjoyable - giving me more confidence to be able to deal with complaints

I worked at joyce mayne as it was shutting down, 
the last 6 weeks were the most eventfull and I learnt so much and did so much in a short time there, commissions were fantastic.

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