store manager

retail sales associate

retail store manager

office assistant

Jeanswest

I've been "working" casually for Jeanswest for 5 months and only had one 3 hour shift. Any attempts at asking about shifts is met with a "check back later" response in person or on the phone. They hired on a bunch of part time and full time employees and left the casuals in the dust. (A simple "we have no hours for you" would suffice instead of stringing me along for months).
This seems to be a thing from Sunshine Coast all the way down south Brisbane, as I have offered my service to other stores and none of them have work. They would rather hire newbies instead of train up a loyal casual to part time.

Of course with retail the type of manager and colleagues you get are location and luck based. An upside of the company is that all the stores are willing to work with eachother over the phone for the customer and aren't overly competitive. However depending on the manager you get they will put you in the fitting room and then complain when you don't make many sales while they are doing every transaction and won't let you use the till.

The customers are usually lovely and like to have a chat.

Hardest part of the job:
Constantly being made a fool of infront of customers by manager.

Most enjoyable part of the job: 
Helping customers.

Work was okay here, keep in mind its a slightly dying brand so wages are at minimum and the stores get very quiet during weekdays. The vibe of Jeanswest differs from store to store however. Most team members are very friendly and managers of the store are OK. Regional managers however, will walk in whenever they please and start telling you off before they introduce themselves. I pride myself in being a hard, diligent worker, and one regional manager I had did not recognise my work at all and made me want to quit.  I was a part-timer and I was guaranteed 6 hours a week. These were 3 hour shifts. As an 18 year old I was getting minimum wage, which if you google, is very little. So being part time does NOT mean you will get decent hours. The one of the only  decent things about working here was the discount you got on JW products.
So in my opinion, if you want to work at JW, prepare to not be super entertained as the work gets quite repetitive and boring, prepare to be bossed around and getting a lot of customer returns.
If you are a younger person wanting to start in retail, I do not recommend this store.

This company really understands how to make life easier for teams in store. The communication is straightforward and easy to follow, there is hardly any paperwork, so you can focus on your store and customers. There is zero paper and no printers, everything is on modern computer programs, making everything easy to find and easy to complete.

The policies and procedures were concise, so you didn't feel bogged down by information.
The company is also socially responsible by being paperless and by creating garments from recycled goods.

The area manager and even head office team were SO SO SO supportive and genuinely showed they care for the team - which is extremely rare in retail. When we went through tough times, even the higher-ups showed genuine emotion and empathy for the team.

I miss working for them - what a great company!

Jeanswest is fun, casual and interesting. The training program is user friendly, the company is supportive and learning every aspect of the store is never boring.
The environment is challenging but patient, I am lucky enough to have a great team to work with.
Opportunities for advancement and transfers are always on offer and your loyalty is paid off if you listen and learn well. Stores get bonuses for doing really well and you get a discount as a staff member so you're always dressed by Jeanswest!
I have two kids and it's hard to find child care so it can be difficult to not get to work when you're relied upon, plus the pay rate for permanent casuals (exc Sundays) isn't very high.
I've only been there for a little less than a year but I feel like I've learned a lot about retail, in every aspect.

At Jeanswest a typical day would constitute working extremely hard with customers and co workers in a manner appropriate to maximise sales and customer return. During my time at this company I learnt multiple sales and tailoring techniques, visual merchandising strategies. The most enjoyable aspect of working there was being able to help my customers walk out the store knowing that they have bought the most suitable product for their needs with a smile on their face, the only draw back of this position was banking each day/rubbish runs - however these tasks all collaboratively served to facilitate in the successful functioning of the store. In terms of management and my co-workers, for over a year of working there I worked with extremely supportive and caring individuals who never failed to aid my queries.

A typical day at work would always be a challenge which is a good thing as it always keeps me on my feet, my manager is a great women who is great at her job and always loves to help me if needed and does things very professionally, my co-workers are great people always doing what their suppose to be doing but at the same time having fun and always laughing. we love to have a good old conversation with the customers so they walk away happy and wanting to come back, the hardest part of the job is when things get really busy and chaotic but I always get through it and try my hardest to help everyone. the most enjoyable thing about the job is to help and style the customers and to put a smile on their faces and know that they love our product and our company.

A typical work day at Jeans West would include dealing with several customer orders during fluctuating peak periods. 

-Customer Service/Retail Sales Experience involving several hours of interaction with customers.
-Expertise in Retail "point of sale" System compromising of experienced cash register handling.
-Shop Opening/Closing Experience requiring discipline, competent organisational abilities and attention to detail. 
-Cash Handling Experience from customers and during opening and closing of store.

Co-workers were always very supportive and create a healthy team environment, especially when adapting to the pressures of the environment. 

The most enjoyable part was interacting with joyful customers who were an absolute pleasure to serve.

• Even if I met targets and KPIs, management was not encouraging, and just expected more, which was demoralising.
• No work-life balance; we were understaffed for months, which meant working more than desired.
• Extreme pressure to sell, ridiculously high targets.
• Lack of accountability from other staff, gossiping, taking longer lunches when management weren’t around, and being on their phones at work, rather than serving customers and doing their job.
• Being expected to supervise without any extra pay, and to find someone to cover shifts if sick, which was management’s job. 
• Working with people that made me uncomfortable.

Example: 8 hour night shift

Manager expects you to turn up 10 minutes before the shift, unpaid which can lead to 1 hour unpaid over 6 shifts. 

Will be expected to unpack stock, meet sales, serve customers, and make the store tidy at the end for one person depends on which store. It can almost be physically impossible to do all the same at the one time.

Get 1 hour lunch break. 

At the end of the shift, will be expected to be able to cash up and vacuuming the entire store in 15 minutes. 

Helps a lot with another individual in the store but typical company profit mentality.

This company sucks :)

The management is horrific and half of the managers don’t even know how to be managers; in saying that they don’t take care about their staff and will out the blame for any issues upon the staff rather than take the blame themselves. 

Not only that but the regionals do not care for the staff and don’t work with us but rather work against us; they favour certain people and stores and if you aren’t favoured (like I wasn’t) don’t expect any good treatment. 

You are made to do tasks that part timers shouldn’t be doing; it’s just excessive and not in our contracts but we get in trouble if we don’t do it. Makes sense.. not.

Do not recommend AT ALL!!!

Top Job Titles	Average Salary
Store manager 9 salaries reported	$52,722 per year
Retail sales associate 2 salaries reported	$32.50 per hour
Retail store manager 7 salaries reported	$54,927 per year
Office assistant 1 salary reported	$25.00 per hour

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