disability support worker

warehouse worker

warehouse supervisor

customer service representative

family support worker

Independence Australia

Training was fun. It really deceives you though, have a relaxed environment, get to chill with the newbies, lenient on break times, then BOOM onto the phones. Training didn't really prepare you for majority of the things that constantly came up with customers. When you are on the floor taking live calls, that was it. No more chilling with your colleagues you started with. When you get to your shift make sure you log in on time because everything gets documented on how long you haven't logged in or how long you're over your break time. You check to see if your on the roster with anyone you like to finally talk ish about some of the phone calls you've had on your 30min lunch break and that's it. Some people were lovely! It was just the management, they make it out they're there to support you, but you don't feel it genuinely. Not your typical call center vibes, and not your typical call center customers - disabled/elderly. KPIs and target times to reach once out of the honeymoon period of being a newbie. Huge turnover as well. Things that are taught in training are sometimes overlooked on the floor at supervisor discretion - and makes you sometimes confused because you're going along with what you were taught. Typical day: Arrive 20mins early so you have time to make a coffee - trust me, you are going to need it. Log into the system. Make yourself online to receive calls. Receive continuous calls. Calls consist of order enquiry/account enquiry/delivery enquiry. All calls need to be 5 minutes and under in order to reach 100 calls per day. So trying to be polite on the phone call to customer as well as rushing them to get rid of them.

great opportunity for offering and providing on the job training and updating job skills but not a good company in terms of employee support and application in occupational health and safety and policies and procedures, issues also regarding sexual harassment that were not addressed appropriately after filling out incident reports and bad manual handling practices that caused staff injuries,most of the staff were great to work with and were supportive some other staff not so much, most enjoyable part of the job was my study time and participation with other students and teachers had lots of good experiences on the job and some really bad ones would not recommend company for long term employment if you don't want long term injuries

Horrible place to work at. Management were not supportive at all and they were really mean. You are just a number to them and nothing else. You had to even ask to go to the toilet and were timed for it. Talk about stressful. You weren't allowed to talk to the person next to you. You had to answer 100 calls a day under a time limit and if it wasn't good enough you were pulled up in front of others. They are unprofessional. The only good thing was the people you worked with.  I take my hat off to them. I don't know how they do it. Just writing about this organisation makes me sick! Think again before you want to apply for this company. They are disgusting!!!

I was glad to be employed by Independence Australia at first until I saw the problems within the staff and some of the carers they employed.
I knew what was reported but it didn’t seem to change so I left .
I was leaving work stressed , going to work stressed .
I saw the clients stressed, crying at times and different carers coming and going but I believe it was because the clients weren’t getting what they needed or listened to, maybe.

What is the best part of working at the company?
They are not very accommodating when it comes to medical issues and time off for it, they are more interested in bums in seats than their staff. And once you leave and then try to go back they say things like not a good fit for what their looking for even after working there for a couple of years.

What is the most stressful part about working at the company?
Not enough support when needed

What is the work environment and culture like at the company?
Not very good can be toxic at times 

What is a typical day like for you at the company?
Taking calls for the better part of the day

It seems they are dodgy and charge clients to pay Sunday rates and that rate does not flow on to the Support Workers. They don't care as a disability organization for their clients nor their Support Workers. I've been forced to work 7hours per week for some months, i wrote to them to give me more shifts and all my email has gone to deaf ears. Certainly not a good place to work. Who knows what else they do????

Non stop workload however the reward of helping someone with a disability, or elderly, is worth every second.

The only negative would be the pressure to answer incoming call centre calls within a certain timeframe. Sometimes this can be hard to do when speaking to someone with a brain injury etc.

Listening to the customer is key!

We made breakfast, or started daily care with client if we had time, got them ready for the day. Showering and dressing them etc. If it was a full shift we had lunch to make and of course coffee/tea was served or a cold drink. Toilet trips helped with of course if needed. Then they were free for the day or we looked after them if needed.

People are truly valued, be they be staff or clients.

The workplace culture is flexible and allows for a good work/life balance.

Reporting is to a high standard and analysis of client needs also.

This is a dynamic and interesting place to work with up-to-date systems and staff who have the energy to harness new ideas. 

Pretty poor culture. Staff are not rewarded, but quickly santioned for poor performance.
Senior Management are arrogant and think they are better than everyone else.
Majority of staff are unmotivated and unhappy, which is reflected in the high amount of sick leave taken.
There is no flexibility and work/life balance is non existent.

Top Job Titles	Average Salary
Disability support worker 35 salaries reported	$38.11 per hour
Warehouse worker 9 salaries reported	$29.31 per hour
Warehouse supervisor 2 salaries reported	$37.37 per hour
Customer service representative 5 salaries reported	$28.42 per hour
Family support worker 1 salary reported	$32.58 per hour

Working at Independence Australia: Company Overview and Reviews

Independence Australia

Independence Australia Ratings

Popular jobs at Independence Australia

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected