associate director

Heritage Bank

It is a fast-pace, cutthroat and professional industry/environment. Heritage Bank try to make the job fun and professional at the same time, however these two often clash. 

Management (up to Branch Manager level) are very supportive and genuinely care for you and make working there a good reason to stay. The less you see of regional management the better, they are in that position for a reason.

As far as working in the Banking industry, (all banks being similar) Heritage Bank is a great choice. Easy to advance and great benefits as well.
-  -  -  - 
-  -   -  -

Working in the contact centre at Heritage was always a fun place to be, my co workers were always friendly and our days consisted of reaching as many people as possible, whilst still maintaining a healthy social relationship between ourselves. Management were always available and helpful in day to day work life and assisted in any areas we struggled with. For example. Unhappy customers who required extra attention. The staff were always friendly and happy to help customers, which made a great atmosphere for work.

Diversity of work duties, I have learned so much since working for the bank. I thoroughly love my job, the opportunities it's given me both with work life balance and career growth. Management and co-workers treating me like I'm a team member and person not a number. I enjoy every aspect of my job with the bank, I love getting out of bed and going to work every day. I like being treated like a person and not  a number, plus all the opportunities at my disposal.

Heritage do care about their customers and their staff. They have a strong culture within their teams and you will build lasting relationships. 

They have alot of community involvement that can be fulfilling and their staff can contribute to their local communities.

Can be slow paced at times which can make you feel like you are not moving forward. Alternatively given can sometimes be slow staffing models do not support the busy times



What is the best part of working at the company?
Nothing
Every manager has there own rules to run the branch!

What is the most stressful part about working at the company?
Manager putting unnecessary pressure when it’s not required 

What is the work environment and culture like at the company?
If u work in head office great!
If you work in retail it’s not great!

What is a typical day like for you at the company?
Busy you work really hard and dedicate your time 
Though managers do not care 
No pay increase

I came from a background in mortgage management for some of the largest banks in Australia.  Started with this bank and was not able to talk to customers for the first 6 months until I had been certified via their mortgage channel.  Required to find business, but was not allowed to leave the branch to pursue. Very outdated systems meant lots of work, lost paperwork and very slow approval times for any customer wanting a loan.

I really like working for this company, I like their morals and values and the way they contribute back into the community.  I like being on the counter and the interaction that I get with customer of all ages and walks of life.
I treat everyone as I want to be treated as it really not hard to make someones day, just through friendly conversation, a smile or a compliment.

Management is bad and disrespectful to others.
I wouldn’t recommend this work place to my friends. Front office and management treat people and customers poorly. Rude to those less fortunate.
If your not in their clicky circle you are treated unfairly, belittled and made to feel unwanted in the business.

Focused on sales first, customer second.  More interested in achieving sales targets rather than focusing on customer needs.  Offered great products, which would benefit a lot of Bank's customer but the heavy selling focus turned customers away.

Having come from another bank I thought Heritage was  a little bit behind in terms of technology. Also not much room to advance and management was rather pressuring.

Working at Heritage Bank: Company Overview and Reviews

Heritage Bank

Heritage Bank Ratings

Popular jobs at Heritage Bank

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected