food service associate

cleaner

hospital assistant

laundry attendant

site supervisor

HealthShare NSW

A typical day at my workplace involves mainly taking inbound calls and managing the workflow of these calls.  We create service tickets and aim for first point of contact resolution.  Calls can be redirected to other departments with a populated ticket detailing information about the call and the caller and the action that needs to be taken.   Call enquiries range from changing Purchase order details, cancellations, return of goods, vendor changes, catalogue enquiries and processing of orders.  We take many other enquiries as well which can be queries and questions in relation to the new Oracle R12 system that operates in Procurement + Logistics site for users throughout NSW Health.   I am also involved in the Management of Invoice holds and advise suppliers and customers as to why they have a hold which is preventing the Invoice from currently being processed. 
I work within a Customer Service Team of about ten people and we all work hard to provide an informative and supportive service to our Customer base, which covers all of NSW Health.
I enjoy speaking with people and being able to solve their issues.

My team was lovely, but was operating in an environment where management supported dysfunctional and aggressive behaviour from e-health managers.  We were trying to educate buyers to operate within procurement rules, but managers would actively circumvent rules and frankly waste taxpayer funds by buying outside of practice. These managers were openly aggressive and rude to us even making it very difficult for us to have a work station to sit at.  Eventually I gave up and went elsewhere where my experience and skills would be respected. My manager was great, but was fighting a losing battle themselves trying to change this macho ingrained culture In e-health. Frankly could do with a thorough audit!

Everyday was a learning experience. Understanding the importance and quality of service we provide to our customers for their well-being as well as their improvements is overwhelming. Management has provided full support to all employees by giving proper information, training and seminars. Customer and staff's welfare is their main focus and concern. Bossy-like attitude is the only negativity with co-workers but the rests are inspiring. Work schedule is often met but some colleagues shows lack of interests with regard to right timing which is sometimes frustrating but overall was effective and motivating.

I feel that the current situation at work can sometimes be unfair. It’s discouraging to see that those who consistently put in a lot of effort and take responsibility for their tasks are often under more pressure, while others who do not contribute as much seem to face fewer consequences or less accountability. Over time, this can be demotivating and makes it feel like hard work is not being fully recognized or rewarded. I believe that a fairer system, where effort and results are acknowledged and responsibilities are shared more evenly, would create a more positive and productive work environment for everyone.

What is the best part of working at the company?
Good teamwork environment, poor management directives. Generous leave entitlements with Novated Leases and a Fitness Passport.
Great bunch of hard-working people striving for a single goal.

What is the most stressful part about working at the company?
Staff shortages with same productivity outcomes. 

What is the work environment and culture like at the company?
Great bunch of like minded people. 

What is a typical day like for you at the company?
Busy and if short staffed...hectic

As a Roster Clerk working for NSW Pathology Hunter Region I not only enjoyed the challenge of updating employees rosters and advising Management on Award Conditions however the most enjoyable aspect of my job was the workplace culture.

No loyalty to workers, give shifts to inexperienced and incompetent people. The the management is the perfect indicator about why toxic work environments should be dealt with. The pay is not indicative to the effort or responsibility you are expected to achieve. You are looked down upon by clinical staff and visitors. 

Great peers. AWFUL management and the place reeks of favouritism, nepotism, just not a good way to run business. Promotion on friendship rather than merit or experience and no interest in improving the current conditions

I have the best job with HealthShare. As a Patient Transport Officer, we transport patients returning home or nursing home after treatment, deliver outpatients for dialysis or cancer care and return them home after treatment. I get home from work and don't feel like I've done any work.
















inpatient atinpatient at

Expect staff to compensate for workers who have been there so long they forgot it was a job.
Too much funds go into management tiers and not enough into the actual workers.
Always short staffed.
Pay is average, but not really enough for the amount of work you are expected to do.
Benefits, salary packaging.

Top Job Titles	Average Salary
Food service associate 28 salaries reported	$29.69 per hour
Cleaner 20 salaries reported	$29.71 per hour
Hospital assistant 3 salaries reported	$30.21 per hour
Laundry attendant 2 salaries reported	$57,615 per year
Site supervisor 6 salaries reported	$73,120 per year

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