dental assistant

dentist

customer consultant

hospice care consultant

customer service representative

HCF (Australia)

I worked at HCF Dental Melbourne for 2.5 years. 
Started my traineeship at the clinic and eventually became the practice manager. 
In the beginning the work culture was great, supportive and hard working. 
A year and half later I started to notice the lack of support from management for its staff. 
I strongly believe the way the clinic management staff is set up just isn’t the support the staff need. 
They have a practice manager on-site working with a senior dentist.  
But the regional manager is located in Sydney. 
The practice manager is practically left all alone to work out whs audits, staffing issues and also support staff deal with patients and at the same time make sure equipment are working and organise ordering for the clinic. 
On top of all these responsibilities the pay rate is much lower compared to other dental clinics. 
Expect to be paid 75k annual. 
Management staff don’t really care about staff because the clinic is in Melbourne is out of site out of mind for them. 
Maybe twice or 3 times a year they come to Melbourne to visit and do small training but still there is no support from upper management to ground staff. 
Which is a disappointment because the team in Melbourne are great and hard working but the staff turn over is so high especially for PM because of upper management. 

My entire group wasn't trained properly - and this was known to management -  however still put on the phones regardless, extremely stressful. During training we were lied to about what kind of calls we would be dealing with. Inexperienced, condescending and unfriendly management (generally). I found it quite funny at times how important some of them believed themselves to be (in a way I felt sorry for them). In general a pretty toxic atmosphere, with not many advisers knowing what they were doing as we weren't properly trained, then being given into trouble - and in some cases fired instantly - when making a mistake. Most advisors unhappy. I love a challenge, and have worked in many different, demanding, difficult and diverse customer service roles across the world and yet I always left a day of work at HCF feeling rubbish and exhausted. Very limited breaks, bare minimum legal limit.

The one good thing was I made some great friends during my time at HCF who I still keep in contact with.

I am still so surprised at how friendly and calm everyone is! The atmosphere here is very relaxed yet professional. I would attribute that to a positive work culture that is actually being upheld, and a management team that runs things smoothly - when it's calm at the top, it's calm at the bottom.

A typical day is just jumping into your role, getting things done without drama, and receiving support easily if needed. I currently sit amongst 5 leaders, and they are all wonderful and welcoming - I haven't experienced one moment of stress from any of them - and that is r.a.r.e to find in a workplace!! lol. 

The most enjoyable part of this job has to be the people I have met here along with selling a product that helps members when they need it the most. HCF's purpose makes you feel like you're doing something to give back to humanity - I love that it's a non for profit.

I worked at an outsourcing company for HCF as a claims agent. Basically the rest of my group and I signed a six-month contract but after a month and a half (including training) we started hearing rumors about how the previous year they fired most of the newest team as they only wanted them for a couple months were there was more work. And effectively, some of us were sent an email one day to meet some managers in a room to hours after (talk about anxiety), none of us knew what for or that there were other people involved so we all thought it was just us and we were in trouble, and they basically told us "take your stuff and leave". Apparently HCF had told them that they didn't need as many people anymore and well, it's not the managers' fault but my actual team manager barely said goodbye. You're just a number. 

What is the best part of working at the company?
Regular hours. Good location. Regular pay days.

What is the most stressful part about working at the company?
Very stressful work overall, computer programs Very complex.  Alot of pressure to sell products. Upper Management out of touch 
 and not interested in issues with staff. 

What is the work environment and culture like at the company?
Staff always under pressure daily to sell policies making the environment stressful. 
There is a closed culture .. if you aren't part of  the select management click you will not progress within the company 

What is a typical day like for you at the company?
Stressful, very busy and needing to deal with and resolve complex scenarios regularly while always having to  sell add on policies to each customer

Toxic environment with very little support from management at all levels. 

The main objective is to sell, sell, sell - health policies, life policies, travel policies etc etc.  They say it’s all about the needs of the customer - not true! It’s all about numbers - number of new policies, $$$ value of new policies. 

Very poor workplace culture at local level. May be different at Head Office, however I doubt it.

There is an actual focus on standing behind what they say and making sure it is followed up by action. They are always talking about the members and making sure that new and existing policies are aligned with values and purpose. 

All the employees seem very friendly and working cross functionally is encouraged, particularly to ensure that outcomes really do benefit members. There seems to be a lack of ego and lots of recognition of others. 

Inexperienced middle management with no consistency in decision making or behaviours.
Toxic environment. 
Communication was not promoted or modeled.
Issues raised were swept under the carpet.
Employees wanting to do the right thing for the business not supported.
Unrealistic timeframes to get results under difficult circumstances.
Even once employment ceased final pay and paperwork were not completed or handled correctly.

Used me as slaves, manager had no control over staff, was under pressure of old employees of the company. She said to me that I am not allowed to go out of the brach to buy my coffee in my break time , I have to make my coffee here.Company did not pay me my overtime till today even leaving that job in 2014. I was not able to work anywhere as I got so scared mentally because the way they treated me

Typical day is 8am-5pm weekdays only, with 1 hour lunch from 1pm. I have learned the new Rotary systems of Practice. The workplace culture is goon in Chermside. The hardest part is leaving my patients when I left,

Top Job Titles	Average Salary
Dental assistant 18 salaries reported	$53,333 per year
Dentist 13 salaries reported	$105,385 per year
Customer consultant 2 salaries reported	$59,482 per year
Hospice care consultant 2 salaries reported	$61,493 per year
Customer service representative 5 salaries reported	$58,400 per year

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