support worker

personal care assistant

home care worker

gardener

registered nurse

Guardian Network

I worked here for around 9 months as a coordinator and it has scarred me for life. Management would put you in a meeting every morning and tell you why you weren't doing enough, and demand that you do more. I was forced to ask care workers to drive far away for shifts, I was forced to basically harass the care workers to pick up the work because we weren't allowed to not fill the work. I worked through lunch breaks, I was forced to stay back and to do on-call and neither of those were paid. The former owner and now executive manager was possibly the most hostile person I've ever met in my life and it took me months to adapt to a healthy workplace because I forgot what it was like to be treated like a person. Management would talk badly of their staff infront of everyone and you would get a incident report for the littlest things. This place runs on hostility and I would not recommend this place to anyone. Absolute garbage.

What is the best part of working at the company?
The friendly and helpful office support staff. Great clients to work with.Gives me a feeling of satisfaction helping people to live there best life in there own home.

What is the most stressful part about working at the company?
Transitioning with another company has been the most stressful.Staff are not quite as easy to deal with. Not supportive 

What is the work environment and culture like at the company?
Pretty good with guardian but we all work independently so don’t have much interaction with other staff members.

What is a typical day like for you at the company?
Visiting clients.Doing personal care, respite care or taking clients shopping or to other appointments.

This agency is very good in offering shifts when you request more. They are very helpful and kind when needed.

Also they can be overloaded with booking shifts and new coordinators may not be able to help with all your queries directly so you will be referred to a more experienced coordinator. 

Hardest part of the job is being aware of your posture when lifting objects and clients  and  possibility of repetitive strain injuries. 

(Fuel) travel costs may be more than what you earn on shift in some cases due to this role being in-home aged care, so you will be driving a few kms a day.

Most enjoyable part is getting to meet new people and learning about their stories and learning new skills in care.

I have been with Guardian Network for 12 months.  Before I applied for my job via Indeed,  I read all the reviews. Some reviews weren't great but I  decided to take my chances and apply and I am so glad that I did! 

I am learning all the time,  especially during Covid19!  At times work is challenging but I find it very rewarding. Management is supportive and I was given a promotion after 3 months :)

If you are hardworking and wanting to learn,  Guardian Network may be for you.  Great people and so much to learn.


This job has been pretty good since I've started working here. It's a great way to learn about your surrounding area and the differing needs of the elderly along with different treatment methods. It also helps you to develop your own treatment styles and learn how to deal with the varying personalities the work environment would throw at you, from clients, to client families and even team coordinators and team managers.

work with clients in their home, with full of support and listen to them with dignity and have a passion and empathy with them as well,
try to help them with day life activities with dignity,
always listen to them, the hardest if you ask them to have a shower some times they refused, and I try to let them choose which hour they would perefer to have a shower.
management doing well, nice to work to  their employee.
the hardest part of job ,while they call me just the last minute job to be take it.
learn more patient to the client need.
the most enjoyable part of job while listen to thethe client story and have a cup a tea or coffee together.

If you are looking for a job that gives good amount of hours, this is not the right place.
They don’t have many shifts , and coordinators push you to take uneconomical shifts like 2 hours driving in return for an hour shift.
Off course it’s unpaid during traveling and petrol.
Some coordinators are absolutely unprofessional, they just mock around my shifts and mess it up. They don’t know what they are doing.
Always wrong payments, conflicts with case managers and clients.
It was such a bad experience working with this company. I would not recommend at all.

Team members to work with are good, however management is horrible and unethical. They do not disclose overtime hours of work and one does not get paid for that as well. Very high turn out of staff I have never seen in any organisation I worked for.

In a nutshell environment is toxic and one is expected not to have any personal life after work due to after hours work. 

As per my experience, management only cares about money and not the clients themselves.

I have been working at Guardian Network for 3 years as a support worker. Before you would be berated by management and staff and there was always a new coordinator every week.
Now after new management the staff are the same in the office. They are always nice on the phone and never send you out of your area. Good mix of Personal Care and Cleaning and they also gave me a work phone for my rosters. You get paid kms and also paid between shifts. And best of all they are quite flexible with the hours that you can work. 


Since working with this company they have been very flexible as I do not drive however they continue to keep me on for all these years yet my local council will not take me on for that reason.

I have had several interviews on the phone and the minute I say I do not have a car they hang up..whereas Guardian Network is the only company to have kept me on.

Top Job Titles	Average Salary
Support worker 122 salaries reported	$28.20 per hour
Personal care assistant 84 salaries reported	$30.22 per hour
Home care worker 33 salaries reported	$31.27 per hour
Gardener 5 salaries reported	$40.00 per hour
Registered nurse 1 salary reported	$47.19 per hour

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