manager

customer service representative

finance manager

crime analyst

analyst

Great Southern Bank

Managers are the dictators, you are the robot. Don't expect a "good job" or "well done", you will be overworked and pushed to the limit. 
The culture used to be very good but over the last few years with management changes and restructure have turned the workplace quite toxic and can take a toll on your mental health. 
Some perks like working from home is good, but only if you are granted it. Some staff benefits like loan and insurance discounts are good but have found better products elsewhere in the market with better value and return.
It's very sad as I used to enjoy my job there. 
However, after the last few years and reevaluating my values I cannot justify putting my mental health second. With the current management and their ideas as well as the way staff are treated do not align with my values and cannot wait to leave this place. After 11 years the straw finally broke the camel's back.


Pathetic organisation, lots of people who are there with the intention to get retire  and don't give chance to settle new people with dynamic ideas. 

They don't have capability to develop something in-house and all their products are managed by vendor companies, and employees who are working there in the bank are quite old and doing mundane tasks everyday and hard to implement new changes or processes in the system . Also don't share much information to new hire. 

Company definitely doesn't encourage diversity and inclusion and I have notice most people from other backgrounds were finding it difficult to promote to higher Managerial/Director positions. 
 
Unlike CUA I worked with other companies which were quite diverse and multicultural, and  used to respect other people opinion. 

So please wary of joining this organisation, even if you join I am quite sure you won't expect long term career with that organisation.  

This is a Bank that tries very hard to be everything but a bank!!! Staff and customers ultimately suffer.

Management and senior executives are disconnected from the reality of the day to day business. There is constant infighting across departments at a senior level.
The systems and processes are inefficient and dated and although the company is trying to update, they are not getting it right. Projects are very poorly managed and “improvements” generally mean less efficiency, greater cost, and significantly more manual work.
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Advice to Management
Get your heads out of the clouds! Your staff are suffering due to your bad decisions and unwillingness to listen.
Look after your people.
People makes mistakes, create a safe environment to learn from them to build a stronger organisation! Stop the victimisation and deal with middle management bullies.

Not the worst place to work however not the best either. Team managers had a higher than usual turn over rate, and in house systems had many issues making it hard to do your job. A BIG focus on selling products to customers and KPIs very much revolve around sales. Always had plenty of food days to compensate for the under staffing and system issues during busy periods. Massive letter mail outs which were usually poorly worded resulted in getting unnecessary calls leaving members and staff frustrated. Introducing new products without staff being trained and systems adequately tested for issues and a general lack of support

Uploading and formatting exception reports
Identifying relevant exceptions
Processing values to Members' accounts - debits or credits
Processing values to General Ledgers - debits or credits
Processing ATM dispute claims
Lodging ATM claim via an external Banking System
Processing interim refunds to Members' accounts
Distribution of Credit cards to relevant Branches for Member's collection
I learned my Multitasking is a great ability
Co-workers were nice, hardworking people
The hardest part of the job was the negative environment
Most enjoyable part of the job - going home knowing I had completed everything

What is the best part of working at the company?
Had a good leader and credit were helpfull

What is the most stressful part about working at the company?
Not much.  It was all good.  Motivation is required in any job.  I seemed to have that with ease there

What is the work environment and culture like at the company?
Good people. Like everywhere. You have to hold some frustration in although enjoyed my time

What is a typical day like for you at the company?
Com in and call a couple of customers. At lunchtime or middle of the day I would write a loan.  Then a couple of new calls later in the day.   Busy although was happy most days

I did learn a lot at CUA, completing new documents for loans, attending to settlements, processing loans, training staff in substitutions, attending to administration work, assisting with loan draw downs and checking of documents that were returned in readiness for settlement, being available to assist any staff that needed assistance, answering the phone calls from customers and assisting them to provide a positive outcome for  their situation

I would be on hand to support the brokers to help them with regards to information on their files and complete admin related duties to go along side this, I worked in a team of 6 and we would all help each other with work that needed to be done to make sure we could get files to settlement as quick as possible. It was a great place to work and I would daily learn something new and take on new responsibilities

Ordinary job for an ordinary company. Despite being owned by members, the firm operates to emulate the other banks, resulting in a company that supposedly has a progressive framework to be as consumerist and money driven as any other business out there. KPI's, outside of adherance, is largely money based, resulting in a 'hustling' atmosphere - to the point that employees are known to have stolen sales to get closer to their KPIs.

Targets are set like its a major bank but you dont get the foot traffic or systems to accomplish them.
Management tell you roles are coming up to advance your career and they never come.
Systems are way behind other banks.
Lots of people leave as expectations are high with little support.  
Pay is decent but youll never make a bonus.
I would never work there again.

Top Job Titles	Average Salary
Manager 3 salaries reported	$140,000 per year
Customer service representative 1 salary reported	$27.00 per hour
Finance manager 3 salaries reported	$141,667 per year
Crime analyst 3 salaries reported	$77,000 per year
Analyst 3 salaries reported	$86,333 per year

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