client services

retail tax office associate team leader

receptionist

Gallagher

Be very careful and warned in your choice to work here. You are treated as a number, very profit driven versus caring about customer service/experience. Not a great team culture or management of its people - you are just a number, all about targets and if you don’t meet target “your are not doing your job well”, performance managed and you are called out, demoralised in front of your peers and management says this is their culture of ‘being honest and transparent’ with their people. They talk about team culture, career progression and pretty much a big game on rewarding their people but this is just a delusion of management and anything they do is superficial to tick a box. Their is no direction or culture of trust, building loyalty or team work. Be very careful of the managers as they will tell you one thing and do another. There is no job security or advancement here not worth your time. FYI - They are quick to terminate staff who don’t perform, fit in or speak up. In my 6 months there the workforce and turnover .... Be warned! 

My role in the liability department included providing effective customer service and team support through the co-ordination of workflow and other administrative functions, such as responding to natural disaster claims, providing a professional cost-effective customer focused claims service, while completing daily and monthly productivity levels as designated by management and maintain client service standards.

While processing claims, I would identify fraud indicators and claims leakages issues and make recommendations as necessary. My role also included establishing adequate and accurate claims reserves, which I would need to comply with the Insurance Code of Practice, Insurance Contracts Act and Legislative requirements.

Hybrid work was good and there is overtime offered however they are the only two good things. There is absolutely no training and no regard for their staff, they just keep throwing additional work at you and expect it to be done. They dont care about their staff, they care about looking good in front of the insurance body. The inexperienced people that know nothing about insurance get a look in, while the people who demonstrate empathy and care for their workers get shown the door. They care more about missed phone calls, complaints and what was said on a call, rather than the amount of work that you do. If the insurance body is looking at this - have a think about who you have as your agent! 

The businesses as a whole value their employees and offer a friendly, comfortable working environment that facilitates a work and life balance. They support their clients to understand, explore and develop their strengths through structured formal and informal professional and personal development. There were some difficult customers of which may be unhappy with certain services that are more often than not within our control but of other customers appreciated the service that we provide. As for a team – very happy work together sharing ideas of handling difficult customers and keep the company going was very interesting.

For an international company they were incredibly poorly managed. The culture was quite terrible due to everyone being very overworked, high staff turnover and little support. Unnecessary reporting made it even harder to get things done. There was a lot of favouritism among the management team. The company was always trying to come up with tactics to improve the culture but all it did was force people into doing activities they didn't have time for.

I was employed as a supervisor during the Christchurch earthquake and was on an employment contract, however we were informed the NZ Government had overspent their budget and we were told that 150 staff were to be dismissed immediately. It made no difference that I was on contract, I was fired immediately and shown the door. Corporate business don't care about staff, as long as the guys at the top keep their jobs, that's all that counts.

Management is poor, with bottom line profit their only goal, despite pretending that staff is all important. Annual pay rises & bonuses cancelled regularly (other than for the Executive team), End of Year (Christmas) functions cancelled or spend reduced to almost nothing, staff let go without cause. The culture is so bad they cannot recruit staff fast enough, hence there are always loads of jobs advertised.

The SteerCo team for AUS/NZ are not a great team and are not mature in their decision making. 
Some of their recent decisions on company pathways have cause a lot of collateral damages to many of its staff member. It seems that these decisions were made half-heartedly and have been left for HR to deal with the collateral.
I'd like to see management get their act together or they'll become another OAMPs story...

Management were very clicky and some of the senior members could be quite condescending to lower level staff. Always being sold as a 'great place to advance' when, in fact, it's not really at all. The salaries are also quite terrible - especially given the responsibilities and stresses claims officers have to put up with.

Inadequate training, dysfunctional work environment, lack of processes, bad business practices, poor leadership, outdated tech, management not people or customer focused,/tech issues = poor customer experience and increased pressure on staff, potential candidates are mislead during interview process.

Top Job Titles	Average Salary
Client services 1 salary reported	$72,500 per year
Retail tax office associate team leader 1 salary reported	$75,000 per year
Receptionist 1 salary reported	$36.50 per hour

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