customer service representative

call center representative

associate

call taker

learning and development trainer

Foundever

no pay for actual hours worked (rostered perm p/t onsite 45hrs per fortnight paid between 38-42hrs EVERY PAYSLIP always in their favour,  no leave loading no pay for any status exept 'ready', I've repeatbly been denied the whole time Ive been there,  5mins per week in my schedual to read emails/updates NEVER been granted.. required activities ie logging in in morning, complaints/transfer notes ect emails ect ect are not paid.  KPIs calculated under actual and consistantly used as basis for dismissal/performance managment. KPIs are structured for call center to artificially increase own call volumes without servicing customers. ZERO CPD or training updates after initial training leading to breaches/performance management where your blamed at fault, no chance of advancement from minimum wage (even team leaders are paid less than casuals) they consistantly book shifts without telling you, then kpi/list as no show, no access to timeslips/roster documents outside of their onsite room but no papers phones allowed so cannot reconcile own hours worked, total disregard for personal needs( everything I've ever signed under duress, ie was not allowed off phone to sign, was once denied 1/2hr at end of day personal leave as mother dianosed with cancer!), 80% turnover of staff per 3months... management are narcissistic lyers, FairworkOMBUDSMAN needs to intervine to stop them or as I am contact them yourself (over 3 years @ minimum wage I'm approx40hrs leave and  18k underpay short)

Systems are way out dated. Senior management will talk down on you. It’s a complete sham there. Team managers call up sick as they get called by the contact centre manager on their days off all the time. They are expected to stay back and not get paid for it and not even a thanks from any of the senior management. Atleast once a month a team manager will leave or step down this is a true indication of the contact centre managers performance. The bankers don’t receive enough coaching or training because the contact centre manager can’t retain enough people in her center so coaching gets cancelled. There is no culture in the place unless soul crushing is a culture. There are some good people there but the contact centre manager will wear them down and they soon leave. Pay is very low just above min wage unless you get to senior management. You will get blamed for issues that you have no control over like tech issues and if you make a mistake they will play on that for the next 12 months. They don’t get people make mistakes and that’s how we learn. If you are desperate in a job go here if you turn up to the interview you pretty much have the job. I would just suggest that you keep looking as this place is just soul crushing. 
Also if you look at the Facebook adds on them half of them don’t work their anymore and any comments under the photo we’re never written by those people but the HR team. They have to lie in their adds to get people to enquire about a job this should give you a true understanding of what it’s like to work here.

When I first started working for Sykes I was super excited to start something new and meet new people. That lasted a whole 2 weeks, when I finally had finished training the floor support was terrible and had made me cry for asking questions and being told I was basically stupid by management. I recently moved to a new department and was attached by the head of hr by being accused of bullying another member of staff, which was so ridiculous. Never cared about my mental health and the effort and time I had put into the business. I was trying to progress and become a higher member of staff but after everything with hr and being accused to the point I was too scared to go to work as I was given a last warning, bear in mind I had never done anything wrong for the whole 2 years I worked there I was then told I could never progress in the department and I will be constantly watched. This affected my mental health really bad to the point it was affecting my home life also. I have now thankfully left after being ignored for 2 weeks after resigning and no one made an effort with my last day apart from the close friends I had made. I am happy to have left and to start a new job.

This place is disgusting and I would advise you not to work there as it will crush your soul. So many people there hate going to work and are being bullied by management. Honestly keep looking for a job and don’t waste your time having an interview. 

Would still be employed there if they had not made everyone
redundant as at 12th December 2014 and re-located to New Zealand.
Being a call centre, the work was time managed, but I enjoyed that aspect and they were continually having fun days to lighten the mood and everyone joined in. A typical day would involve taking a large volume of calls for Insurance purposes for car, home & contents, landlord, third party and these calls would come from W.A,
QLD, S.A,TAS and the main one N.S.W.  I learned to have a lot of patience and tolerance as well as to accept that derogative comments were not directed at me personally.  The hardest part of my job was dealing with deceased estates and having to follow the rules to the letter and not compromise any privacy laws while dealing with distressed relatives and not get upset myself, while maintaining a professional manner.  The other main point was that by living in Tassie we don't have to pay for greenslips (third party compulsive) our MAIB which is included in our rego.  N.S.W is so expensive, some could be $800 and you cannot register your vehicle without it, plus a mechanical check if vehicle is more than 5yrs old.  Tassie looks good to me, if only they hadn't moved the operation to New Zealand, 200 jobs here would have been better all round.

Usually i go to work an hour early to prepare my tools for work, my station and to relax my mind body and soul before the 8 hour job starts. When I was first starting out, the culture of the workplace helped me cope up with the ins and outs of the company, i learned the process  in a short period of time. The company teach me how to provide excellent customer service and sometimes provide a service where we bend the rules a little bit but making sure we don't break them. Sitel taught me to be honest, have integrity and loyalty. My coworkers are helpful in order for  each one to achieve excellence. The challenge of my work is the time of work, i usually work graveyard shift so as a coping mechanism i make sure i have enough sleep in the morning so i can have enough energy for my work at night. I will miss the retreats and team building my team use to have, it is the best and most effective way of encouraging teams to work together in my opinion. I will also miss the programs that the company use to share as exercise for agents like us where they push us to our limit so we would know our strengths and weaknesses.

When I used to work their in 2018  when it was Sitel it was a great company to work for. 

I was on the whirlpool campaign fpe washing machine recalls.  Customers would call and we would check if their machine was on recall list if I was we would get them a replacement if it wasn't but it was broken we would book engineer.  I got alot of support their.

I had opportunit to floor walk when new staff came in to help them . Management I had where great. Their was so e people that took their job title to serious but the rest where chilled.  Miss working their as sitel.and miss whirlpool campaign.

I would love the opportunity to go back now and see the difference in the company now that it's under a new name. 
 I worked their for a good year.  Managers would let other priest have chances at floor walking instead of same people over and over again..  only bad thing I would say is EACH MONTH they renewed our contracts saying they didn't know if campaign would be pulled or not. 

I goy a chance to work on another campaign  but it didn't work out so went back to whirlpool. Then campaign ended for good and I was invited back but I rejected because I had a new job with a different career path to pursue. 


Echoing to the previous reviewers, very stressful environment, you are looking at receiving 130+ calls a day, the stress is from the customers you dealt with while the management doesn't care about how you feel mentally. All they care about is you are to achieve their needs and KPI for their "clients". Honestly, this job does not paid enough to be treated like that by the customers. The advertised higher rates applies to weekend/overtimes only, hence if you want more money=more weekend work and overtimes.There is no incentive what so ever if you are meeting/achieved/over-achieved your KPI. Floor support team were amazing and super helpful, in contrast, the team managers were useless, tried to avoid taking escalation calls wherever they can. Before the job training only provided the basic skills but until you are on the phone you will soon realised a lot of important information have not been covered during training. Overall, cons more than pros, think twice if you would to apply or attend an interview.

Never worked for a company, that presumes you are guilty until proven otherwise. HR Meetings for petty little things, intimidation of doing it our way and if you don’t you are out. Double Standards and if your face fits well you are fine.

Staff nights out and phone in sick and nothing more said, staff assaulting other staff, on duty and nothing more is said.

There is an expectation that you are at your desk, up to 15 minutes before your shift to log on, without getting paid, but log off early and its call avoiding, and then you risk another HR meeting and made to feel like a child.

Some management are more than willing to help but others are not worth even speaking too, it’s all targets, and targets, nothing is said about a quality outcome for the customer.


A major company wants to have its contracted staff paided the living wage that was 12 months ago and staff are still waiting paid on NMW.

Then other staff are also permitted to go into Aux codes , before the end of a shift cause management want to go home on time, you guessed it if you did it you would have an HR Meeting.


In one word  NEPOTISM

Underpayment is just the beginning. This job takes a serious toll on your wellbeing. You're expected to endure people yelling at you for 8 hours straight with barely any proper call training – just thrown on the phones and pressured to hit unrealistic KPIs. Breaks are barely enough, and the systems you have to juggle are outdated, clunky, and painfully slow – sometimes needing 20 different platforms just to solve one issue.

The office environment is honestly depressing: dirty, poorly lit, and neglected. You're treated more like a machine than a person – even going to the toilet feels like a luxury. There's immense pressure not to be a second late coming back from a break.

It’s clear the company targets people from lower-income, lower-education, or immigrant backgrounds and takes advantage of their limited familiarity with the system. The scheduling and time-off process is a nightmare, with no real support. On top of that, the office culture is cold and unwelcoming – most colleagues won’t even say hello.

Truly one of the worst experiences I’ve ever had! Do yourself a favour and stay away!

Very easy to get a job here (literally, they’ll hire anyone), but i wouldn’t even recommend it as an inbetween job. It’s always advertised as an incredible, flexible and safe place to work but really you’re just a number. They have no leniency for your health and well-being. Management are rude and are clearly people who have had no prior experience managing a company. Staff are treated poorly and the KPI’s are so strict that they are almost impossible to achieve. I, and many other staff members, found we were extremely underpaid for the work that we are made to do for 8 hours a day and ultimately due to the stress that i was placed under i was forced to quit as working there was extremely detrimental to my wellbeing. When I informed management about how i was feeling about the job, instead of offering help they pretty much said “oh well” (at this stage i wasn’t even planning on quitting i just needed a few days off to sort myself out). Leaving Sykes was the best decision i’ve made so far. Don’t do it to yourself.

Top Job Titles	Average Salary
Customer service representative 2 salaries reported	$25.73 per hour
Call center representative 8 salaries reported	$27.19 per hour
Associate 4 salaries reported	$25.21 per hour
Call taker 3 salaries reported	$66,667 per year
Learning and development trainer 1 salary reported	$106,978 per year

Working at Foundever: Company Overview and Reviews

Foundever

Foundever Ratings

Popular jobs at Foundever

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected