mental health technician

support worker

team coordinator

administrative assistant

employment consultant

Flourish Australia

Working 1:1 with the people you support is incredibly rewarding and I was fortunate to work amongst excellent support workers. Flourish is full of people who truly value their job and those who access the service. Unfortunately, those who shine in this position tend to get burnt out quickly and leave due to poor management and no support. Team Coordinators (TCs) are unsupported by Managers, which in turn prevents them supporting front-line workers. For a company that loves employing people with lived experience and is aiming for higher % of peer workers, there are no measures in place to support people. My TC was regularly uncontactable and the training provided is completely insufficient unless you work in the NDIS only. I saw worker after worker in tears from burn out in the office with no support extended to them whatsoever. They also recently moved their EAP provision to an app where no face-to-face or video call counselling is possible - you'd be better off using the Lifeline text-line free to the public. For a mental health organisation I have never seen such poor staff support, a tremendous shame. 

Worst hypocritical work ethics. Advocates for mental health support but when I experienced my own mental health problems triggered by an incident at work, I was terminated whilst on sick leave with a medical certificate. No phone call or face to face, they sent a letter of termination to my home in the post. During my time there I complained about a coworker bullying and undermining me in front of clients and also disrespecting and badly treating clients with mental health problems. The manager told me on three occasions that he would speak to her, yet her behaviour continued and she was commended on her treatment of the clients. Her behaviour added to my own health and stress within this work place. I would never recommend this place as a healthy positive environment to work with. Their treatment of my situation was disgusting, negligible and they are not to be trusted in anyway.

Our team have not had proper leadership for a long time. Our manager is very difficult to contact and typically is at home during work hours (even with COVID, she does not often answer her phone). Training is provided by other staff members alone and team leader isn't involved. There is little motivation and the team is not connected. I would not recommend working in the Leichhardt cluster. 

Working as a manager at Flourish Australia has been an incredibly rewarding experience. The organisation fosters a genuinely positive culture where collaboration, respect, and personal growth are prioritised. What truly sets Flourish apart is its leadership, our CEO is deeply people-focused, ensuring that every voice is heard and valued. The workplace is inclusive and empowering, making it easy to thrive both professionally and personally. I’m proud to be part of a team that’s making a meaningful difference every day.

Staff support very limited. Slow or no response to needs.
Communication skills basic at best.
Training opportunities rare to attend because of shifts not being covered.
Happy to take large mental health packages from people and offer little in return.
Staff overworked in crammed schedule. No breaks given for 10 hour shift.
Staff also expected to do more than job description.
Management detached from lower paid workers.
Client packages more important than staff safety.


I've worked for Flourish as a speaker and have also been featured in the 2019 march quarterly issue of their magazine 'panorama'. As a speaker I was able to share my stories and journey with mental health which was such an honour. I was featured in the magazine to showcase Flourish as an inclusive and kind company. My experience working for Flourish although short, has been a rewarding endeavour and I look forward to any further pursuits with them.

Working at Flourish Australia has been one of the most fulfilling experiences of my career. Every day, I feel like the work I do contributes to something bigger—supporting people on their mental health journeys. I work with a kind and collaborative team that genuinely cares about each other and the people we support. My manager leads with empathy and trust, and always makes space for open communication. The flexibility here has made it much easier to balance work and family life, which I really appreciate.

What is the best part of working at the company?
Company looks after their employees 

What is the most stressful part about working at the company?
Unable to support people whom access the service to find permanent accommodation 

What is the work environment and culture like at the company?
Fantastic 
Professional 
You are heard and appreciated 

What is a typical day like for you at the company?
Positive,  help people access service to achieve their needs

No two days are the same at Flourish, Surry Hills (an activity centre for people with mental health conditions) which makes it really interesting. Many members come in for activities during the day so there's always someone to say hello to and see how they are.  Anything can happen during the day and I need to be flexible to allow for those changes.  Management is excellent, as well as co-workers.  The most enjoyable part of the job is seeing our members smile.

This organisation is by far the worst NGO I have worked for. I was micromanaged and bullied throughout the duration of my short tenure. They lied, threatened and made promises that weren’t fulfilled and paradoxically my own mental health suffered as a result of the workplace culture. I felt a deep sense of relief when I finally resigned and instead of addressing workplace bullying, they were content in seeing me leave and later promoting the bully.

Top Job Titles	Average Salary
Mental health technician 60 salaries reported	$39.89 per hour
Support worker 10 salaries reported	$35.13 per hour
Team coordinator 8 salaries reported	$77,000 per year
Administrative assistant 3 salaries reported	$31.81 per hour
Employment consultant 31 salaries reported	$91,350 per year

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