Family And Community Services

Daily review of nursing action for the previous 24 hours. Ensure issues identified have been managed in accordance with resident needs, policies and procedural frameworks to escalate issues needing further review, management and action.
Complete briefing notes to relevant managers of category 1 matters requiring investigation and policy review.
Case review all support needs of individual residents through case management meetings with Nursing Managers, case managers, residents and family yo ensure life goals are relevant and managed with best practice for the individual.
Review nursing actions in meeting health care needs. Team review nursing actions and identify gaps. Team review to include nurse educator and medical staff to ensure reliable and best practice approach is incorporated in to train packages to address needs.
Coordinate a variety of meetings across the village to encompass work health and safety, village management needs, maintenance and safe movement of residents.
The majority of employees are nurses followed by domestic support personnel across household tasks, grounds and garden, data entry clerical and activity support.
Coordinate NDIS funding to individual residents in linking to services to support goals.
The best pert of the job was seeing change in the individual's growth to  independence through greater choice and control.
I worked in this field for many years and the continuous draw was supporting the resident to have access to the service that they chose with the support of family and friends.

When I was first offered the entry-level customer role in the FACS housing contact centre, I was lead to believe that it was a workplace that was full of opportunities, that there would be room for growth within a State Government department that employs over 100 staff in their call centre alone. I was lead to believe that the staff were valued & cared for as much as they did their stakeholders and clients who are NSW’s least fortunate people. But the long-term staff in this Government department who have recently been promoted as team leaders/supervisors acted as though they have just earned the right to be feared and to treat newly recruited staff members as if they were innocent, naïve young children on their first day of kindy who required supervision at all time and had never learnt how to distinguish what’s right from wrong in every situations. In all my years of working as a Public Servant for various Government departments, both Federal and Interstate, I have never experienced so much unprofessionalism and mistreatments by management who abused their authorities and saw their leadership roles as privileges rather than as responsibilities, to lead by example. 
I do hope that this unappealing work culture would not go unnoticed for much longer and the senior management would realise this is the main reason for newly recruited staff’s high turnover.

* Working in a 24 hour Inbound Contact Centre.

* Taking Inbound Calls from Clients that have called in regards to wide range of services that our company provide and assist within Example: General Enquiries, Feedback, Temporary Accommodation, Fraud and Corruption, Rent Start assistance, Bond Loan assessments, approval applications..
* A multi cultured contact centre environment.
* Hardest part about the job:  Clients requirements and needs have been met correctly and all information that was provided by the client has been noted on Clients account file. into the clients file, and requests or information has been forwarded to the appropriate section of the department or to the correct person for further action as required.
*The most Enjoyable Part of the Job: Every call answered relates to a different call or issue. knowing that you have a happy client at the end of your call.

FACs demands a significant amount of your time and commitment to a job that extremely demanding and workload that is consistently excessive with little workplace support. 

A team environment is encouraged and there is a heavy reliance on peers for support as management is focused on the numbers and the statistics rather than outcomes for families.

Benefits are award standard and there is no overtime or compensation for the additional hours worked. If you work to your assigned work you're given more, if you work below it you're performance managed. 

It can be a rewarding job in working with families but the office and department culture for the way they treat staff are insidious and disgusting, staff are considered expendable. 

Which is why the department has ongoing recruitment.

A typical day at work is supporting each client in our service with their everyday lives.  This includes assisting with morning routines which includes getting ready for the day such as assisting with showering or direction if a person is able to do things for themselves.  It also includes, assisting with meals, cleaning, accessing the community, assisting the RNS with medical care, seeing if there are any medical or behavioural changes.  Maintaining family relationships, keeping accurate records, veerbal and written communication skills, attend training such as first aid.  Also working with a variety of clients from mental health, behavioural, high and low medical care needs.  
I work with a good group of people who each bring their own knowledge and skills to the position and we all help each other.  It is a good work environment and we all work well together. 
The enjoyable part for me is that I enjoy working in the disability/nursing sector.  No day is the same.

Open all monitor, log into all the portal.  Check staff booking sheets.  Looking at Timetrade.  Rearranging schedule if needed.  Follow-up calls to clients with lodgements.  Answering telephone.  Asking manager what needs doing today.  Corrections in tax return, going through Practice Manager.  Using ATO portal to check if clients tax return had been lodged.  Looking through Handisoft soft program to check status of tax returns.  Checking for errors.
Multi-tasking all day.  The hardest part of the day was being professional, polite to rude, judgemental clients on the phone or in people.  Good listening skills.

Community Services provide job security and i have found my team to be supportive.
Managers of caseworkers are understanding and supported where possible and can often offer alternatives to reduce time frames.I enjoy my team and working for the children/families allocated to me.
My search for change is to experience an NGO perspective and casework model.
I work along side many NGO's in my current role, often joint case working and I enjoy the new perspective it brings.

A typical day would include answering phones, counter enquires, client meetings with caseworker, managers and family contacts which will need to be coordinated. Each day is different with new issues with clients, service providers and other non government services. Incoming and outgoing mail and files which need to be documented in the inhouse system. Financial payments for all of the office. The hardest part of the job is time. Some days are better than others. Most people are very friendly easy to work with

I was really pulled out of my comfort zone with this position and i will never look back as I enjoyed being apart of a team where discrimination was never a factor as we all accepted each other with our diverse backgrounds and culture it was truly rewarding.

You were always felt apart of the team and when you were not around it was truly felt by everyone as we all work together to help each other reach the goals set for the business.

Facs provide good working environment.  I work there as part of a team including nurse unit manager, occupational therapist, GP, Speech therapist ,RN, disability support worker and other administrative staff. I learned many thing from here like life style support plan, behaviour support plan, Comprehensive  health assessment program, complex behaviour of different kind of disabled people and its management techniques. I enjoyed the job in facs.

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