Eureka Street Furniture

What is the best part of working at the company?
Some of the furniture is lovely. A lot of the staff are long term.  There is no job security in retail even if full time.

What is the most stressful part about working at the company?
The total lack of training. One session with the company trainer which is so dumbed down to the lowest level you basically get taught how to enter an order over the three hours. .  The rest you fumble through on the phone to customers.  Pretty terrible training.

What is the work environment and culture like at the company?
Nice people. All a bit uptight when it’s quiet.

What is a typical day like for you at the company?
Dust the furniture, answer the phone to customers calling regarding delivery of their items, meet and greet customers, rearrange items in the store, sell.

I have really enjoyed my time at Eureka, it is fast paced, there is always something to do which I love. The sales are nice to be a part of, helping someone furnish their home is lovely and being a part of such big decisions leaves me feeling valuable. Retail is retail, we are focused, we work hard but we are also appreciated and recognised.  Plus we sell the most beautiful recycled timber furniture!!

a typical day at work is trying to sell furniture to customers, objection handling, customer Follow ups and moving furniture and redesigning the floor.
Higher management are controlling, micromanaging, always expecting high sales - without putting any money back into the business.
the hardest part of the job dealing with rude, intilited customers without any support from area managers or higher ups. Not getting support on how the store should look, but being constantly critersized. 
the most enjoyable part of the job my staff is the best part.

What is the best part of working at the company?
Family owned and very personable experience

What is the most stressful part about working at the company?
No option to take weekends off or Christmas 

What is the work environment and culture like at the company?
Great environment and culture the family are very diverse in their employment of different races

What is a typical day like for you at the company?
Hardworking but rewarding working with amazing quality of furniture and fantastic co workers

I have never worked in such a mismanaged and toxic environment. Many angry and upset customers all of the time because of constant incorrect information given out by poorly trained employees. Its not an enjoyable place to work and there is a constant stream of new faces. Shop locations seem to come and go every few months and you are never assigned to just one shop. I guess if you were desperate for a job, sure.  
This is not a business that offers great career opportunities and development.  

Great work/life balance, collaborative helpful colleagues, variety in my day, salary great. Easy to balance my life.

Lots of customer interaction, some computer work, styling/merchandising the store is fun.

Clueless owners who do not know how to own and run a business. Micromanaged. No appreciation of staff. Little to no training. No support. 
Head office is like a high school playground, you cannot trust anyone.
Do not reward bonus scheme incentives. Refuse to put money into the business and purchase poor quality products for their stores.

Managers say one thing and do / mean another. General Staff were Lovely but very clicky. The most enjoyable part was some of the people I met, the hardest part of the job was knowing why Management were super Friendly and positive to you in person and then like Assassins they take you out when your not prepared.

Not recommended.  Management have no clue.  Multiple communications all about the same thing.   Go on about figures etc but have no stock to sell. Very hard to make budget when there is no stock to sell. 

My manager and co-workers in store were fantastic.
The owners of the company however care more about money than their staff, and do not look after them. They hide behind loopholes to not give staff bonuses etc that were earned.

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