assistant store manager

team member

store manager

shift manager

delivery driver

EG Group


I have worked with the company for many years ( starting back when it was Woolworths ) it is getting worse and worse. 

Management 

I have worked with many managers over the years and most were not good or terrible. The problem is many are not suited to be in management and have had no training. If you luck out and happen to get a decent manager and 2IC ( who usually don't like each other) you still have terrible area managers and higher-ups that never worked in a store but will come in and change things and make everything worse because they know best 🙄

Contracts and hours 

The company does not like to use casual employees and will try to make you part-time with a contract for less than 20 hours ( usually around 15 hours) because it is cheaper to have a bunch of part-time employees to fill in shifts. The shifts will be only usually 5-6 hours to avoid needing to give breaks to employees.

Breaks 

Most employees don’t get breaks and those that do get 20 minutes paid crib breaks. A crib break is a break that maintains service so daytime it is standing at the registers eating between customers ( if you have someone else on with you your nice manager might let you sit outback ) or at night you sit down and eat between customers. Your 20 minutes do not pause while you serve so if you sit down for five minutes and then get hit with a wave of customers or one talkative customer that takes 15 minutes your break is finished even if you have not finished eating. You also are not allowed to use your phone on a crib break as it is paid so it counts as time work, depending on your manager they might not force this. 


Bonus 

You might get a bonus but if you get a lazy manager who fails/ scores terribly on an audit that will affect your bonus amount/ if you get one. The bonus works on audit score and amount of hours worked. 


Progressing in the company 

Due to the high turner over rate it honestly is not hard to rise to 2IC and eventually manager but there is a low incentive to rise as 2IC aren’t paid very much, especially in smaller stores looking at roughly low 40s in small stores to low 50s in bigger for 40 hours a week. You can earn roughly the same by working as a team member ( if you get good hours and weekend rates/ night shift) but as management you have no work-life balance. 

The company does not care about you and you get no employee discount/ Benefit. The morale in the company has gone down the drain and it getting worse. 

Many of the teams I worked in are great as there are some truely excellent people working within the business. Far too many teething problems still exist even a couple years after the take over from Woolworths to EG. Working conditions have tended to become unreasonable in my experience as they move away from automated and intuitive systems back to manual processes that may have been last competitive in the 90s. Working in a store you find yourself constantly apologizing to customers for basic problems as there is an incredible disconnect between what the company can be bothered to offer and what the customers expectations, needs and readiness to spend on are. Decisions by head office appear to be made on a very shortsighted basis, seeming to give no consideration toward what is good for their customers, staff, the communities their stores support or the environment. They copy what other competitors are doing and never innovate new ideas, meaning the business is outdated and always playing catch up. I worked here 8 years and regret spending all these days contributing to an organisation that amounts to being such a waste of space. I'd be happy to see it shut down and a real company move in that'll be worth the infrastructure it possesses. A good place to work if you need a job but often times more unneccessary stress than the renumeration is worth, especially in a management position.

Just work work work work. They dont question others if they dont work, but if you genuinely leave one work undone all the eyes points you. Learnt that no use in conveying the higher management (manager) on the people not working enough nor removing the old stocks out, no reply. Poor management, they dont complement people work hard. I love the fellow work people at Cardiff and the current work locaiton too. Hard part of job: no suport from management. No enjoyable part, oh wait, the customers are delight at times. Hard work often goes unacknowledged, with no employee discounts or even basic perks like free coffee. Unfortunately, there’s noticeable favoritism in shift allocation, and on one occasion, a coworker was asked to cover a shift for someone the manager clearly favored, despite concerns about their fitness for work. Casual staff who aren't in the inner circle often receive fewer shifts and are not consulted or communicated with regularly, which can feel quite dismissive.

Working in this role has been a positive and rewarding experience overall. The team is supportive, respectful, and always willing to help, which makes each day enjoyable. Management provides clear guidance and maintains a well-organized and professional environment. One of the highlights of this position is the competitive pay, which fairly reflects the effort and responsibility required. It motivates employees to perform well and maintain high standards.

The main challenge, however, is the lack of consistent working hours. Shifts can sometimes be shorter or less frequent, which makes it difficult to plan schedules or maintain steady income. Despite this, the experience has been valuable for developing important skills such as time management, teamwork, and effective communication. Overall, it is a positive opportunity for anyone seeking experience and professional growth, as long as flexibility with hours is considered.

You don't get any breaks in this job and it is difficult to find out which award you are covered under. I suggest not asking upper management and avoiding mentioning your rights and instead trying to find a middle ground with unreasonable managers. I was hired to fill in a gap for staff going on Christmas leave for a month and wasn't told that it was only temporary and wish I didn't leave my other job. The expectations are extreme and you don't get any breaks, do everything in the store alone and the managers will quickly turn on you when they are in trouble. My manager never discussed any workplace issues with me and would always be blindsided into meetings with the Area Manager for difficult discussions. Poor performance reviews are given if you take time off for being sick or if you are 5 minutes late - but they hire their mates who do the same thing and get away with it. Be weary.

Look, at first I really enjoyed the job. Good hours and you meet some lovely people. My problem is working on your own all the time. You are not allowed to have a break because it’s literally impossible with one person on. I can say in the time I worked there (more than 6 months) I had maybe 3 breaks and that’s only because a manager was on in those few shifts. You get in trouble for leaning, eating, sitting, (for even 5 minutes to catch your breath). You’re expected to do so much for the whole 8 hours you might work and if you miss one little thing, someone in the team group chat is dobbing on you. (Not much of a team, is it?) unrealistic expectations and when not fulfilled you’re getting into trouble. They just don’t care about their staff. I might not have good experience with some team members but I can confidently say we all worked our butts off every shift and we get nothing and no appreciation In return but they’re happy enough to call us out on messing up. 

I'm not sure what to say, that has not already been said. The pay is very poor, there are no discounts offered to staff (unlike when it was Woolies), they expect so much from their employees while cutting any cross over time to BARE minimum. My site, I get along with management luckily, however there is no protection for staff when they are overworked, abused and made to feel worthless. Such a shame, when WWG ran the service stations, there was far more respect given to the employees and more benefits too. 2 team members had their tax put through incorrectly by the company, and were faced with tax bills at the end of the financial year to tip everything off! Better to speak to a brick wall than anyone in payroll, IT, upper management etc...

Worked with EG for two and half years, training was on the job but the amount of things that could go wrong could never really be taught until it happened causing stress and anxiety. Upper management would make you feel guilty if there were drive offs or if upsell was low (who wants overpriced chocolate in this day and age) and if someone drives off, how is that our fault.
Business ethics were questionable, having to source competitor prices each morning before work but never paid for this time or the KMs used. 
Yes, you're guaranteed your hours which was a positive but you're working after hours with phone calls from staff who would have issues at the store. You'd come in on weekends when systems failed. You pretty much run the store as your own without the monetary benefits

There is absolutely no routine with what days you work. 
Wages were ok until I got put on contract.
$35ph on casual - no guarantee of hours
$26ph on Contract - guaranteed certain amount of hours.

My workmates and customers are awesome so that's a plus.

People may think all we do is serve customers, 
but no. 
That's just the easiest part of our job.
There is a lot involved in running a service station.
Cleaning: floors, walls (inside and out), windows, staff room, toilet, fridges, cool room, storeroom, forecourt, pumps, fuel spills.
Restocking fridges and shelves.
Accepting deliveries - items and fuel.
Paperwork.
Plus more, all while activating pumps and serving customers.

I feel we don't get paid enough for the work we do, but what can you do.

What is the best part of working at the company?
Flexible, understanding. Like being your second family. 

What is the most stressful part about working at the company?
When your register or Eftpos  decides to stop working and your busy

What is the work environment and culture like at the company?
. Really friendly and willing to help you when needed. You get to know your customers by name and sometimes they will have conversations with you if you not busy. 

What is a typical day like for you at the company?
Register work, keeping eye on who’s filling up
In case of drive offs and person to which pump. Filling shelves and fridges. Accepting deliveries and putting them through the computer. Keeping Forecourt clean. ALWAYS BRING ALERT.

Top Job Titles	Average Salary
Assistant store manager 14 salaries reported	$59,929 per year
Team member 53 salaries reported	$31.18 per hour
Store manager 17 salaries reported	$71,753 per year
Shift manager 14 salaries reported	$25.18 per hour
Delivery driver 7 salaries reported	$29.00 per hour

Working at EG Group: Company Overview and Reviews

EG Group

EG Group Ratings

Popular jobs at EG Group

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected