customer service representative

Dyson

Rubbish call centre mananager - does not care about staff. Treats everybody with disdain and sees staff as disposable. High turnover of staff due to rubbish training that is adhoc, undocumented and extremely stressful. 

Feedback  staff receive is always negative and makes you feel small and inadequate. In my time there I don't even remember getting good feedback they think the call monitoring is good feedback and training and all it is is poorly written and rude.

This area of Dyson Australia needs to remove the existing manager who has no management skills and get somebody who understands people and training. When I left they were just dumping temps from agencies in to fill gaps most of these people wisely leave not long after. In fact it is just a revolving door of new staff. Not a good look.

The moral is very poor judging by tea room talk and this has not changed ever. A lot of very unhappy staff old and new. This is compounded by very unhappy Dyson customers that staff have to deal with daily. MAJOR change is needed.

My recommendation do not work for Dyson call centre unless you want mega stress and a manager is clearly only looking after herself. There are better jobs out there.

In general it's a decent place to work: Flexible hours, decent breaks, great co workers.
Your typical day at work is pretty much sitting at your desk all day (besides your break) and answering calls to help customers troubleshoot or purchase spare parts/new machines.
The job itself can get quite repetitive as most calls are troubleshooting the same issue. 90% of customers are great and friendly, while the 10% that are rude can be difficult to handle sometimes, and Team Leaders expect us to be able to handle it ourselves.
There's alot of pressure to sell machines monthly (depending on how many hours you work) and call stats can be confusing sometimes as you're expected to only speak for less than 12 min per call.
Management are nice usually but they can be unclear with what they want sometimes

2 weeks training instead 4 weeks advertised because of staff shortage we had limited knowledge of the  multiple products with different accessories and Vacuum styles  - we were placed straight on to answering calls with limited assistance from team leaders. Bad staff moral in the work environment. Most customers start the call with about call wait times 1 - 1.5 hour once I had turned the call around to a pleasant conversation , another problem arose with parts not available due to being an international company.
Other customers were a delight to have a conversation with and i enjoyed solving their problems have many returning customers diredcted to me.

I loved most of the staff but the job itself was tiring, difficult to content with and emotionally taxing. The customers are rude jerks and the management seem to focus only on the customer and don’t care staff are abused daily on the phones. I cried every day after work. The staff mostly are great but for a job that you get treated like a punching bag there should be more perks. We took a hit and didn’t get staff discounts because of logistic issues. I guess who cares about the staff right. There’s a high turn over rate because the job is miserable and few people care to keep going. You always get negative feedback as well, never anything good to say about you. 

Targets were always increased with no real support. Workplace culture was customers and sales first, salespeople are replaceable. 

You were rewarded with repercussions whenever we spoke up to management. I was one of the few that spoke up about the way we were treated by management about a forced contract that reduced our pay. Needless to say, I could not stay with the company much longer. Loyalty was rewarded with less pay and more work.

In the time I was there I had 8 different managers, as the company kept forcing them out. Would not recommend as expectations were unrealistically high for a low-pay position.

It was easy to sell a product that was a cut above the rest.

The management team were approachable and encouraged new ideas and autonomy.

I felt welcome at every store I visited and the staff were always willing to allow me time to train them in new products and ensure our stock levels were high, along with excellent displays in store.

The hardest part of the job was the long days required for country visits each fortnight.

The most enjoyable part of the job was dealing with an excellent product and introducing it to others.

The most toxic work environment. People are constantly leaving, management has no clue about what their team does, they just throw more work on you and take all the credit.
Redundancies every single year. Unreliable HR who only protects the company’s interests.

Staff discount is a joke.. it’s usually better to just wait for the next promotion as they are always on promo to try and hit targets.

Save yourself the headache and go to the competition 

The place is a mess and no one really cares. It's a private company so the things they get away with are outrageous.
The lady looking after logistics and the guys running service have to be some of the most intelligent and genuine people I have ever met in business lol ;)

I loved my time at Dyson and would still go back. Worked all over Melbourne and the CBD. At one stage I  assisted the National manager with work and deliveries as they were short staffed. Got to travel interstate for more training with all cost's coveted. 

If you enjoy being bullied, berated and your self esteem being crushed then this is the place for you.  The managers arrogance is laughable.  You can be the most focussed and hardworking employee but they will only find negatives.  This place is truly horrible.

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