delivery driver

store manager

training assistant

manager

software engineer

Dominos

MANAGEMENT
My boss is fantastic, he is more like a friend, and often he hosts party's for all the staff and we all get along really well. 
There is always a designated manager present, which means there is always a genuine pizza expert in store who you can always ask for help. (I say this because I know other fast food chains that do not do this). Its an incredibly friendly environment. 


TYPICAL DAY
Arrive, 
Tag your vehicle and take a new photo (yes a new one each day)
A delivery pops up on the screen, 
Check if there are any drinks or a mouse ect. 
Remember where to go (Some people have a GPS, you don't really need it after a while).
Sign out
Drive there with pizza
Take payment (Cash is the worst as they give you what is basically a pencil with money in it)
Sometimes get tip :)
Drive back to store
Sign back in

When your not on delivery, you will (mostly):
Do the dishes (its cool, there is a dishwasher, one of the easiest jobs)
Clean, (there is A LOT of cleaning, its not that bad though)
Take out the rubbish and check the bins
After a while you will learn how to make pizzas as well and will help if you can (you will probably cut them more than make them)
Talk to friends (while working)
Serve customers (This is really easy, but for some reason the system does not automatically apply a meal deals to your order, so if i'm taking a while be patient I'm probably trying to save you money)
Have fun! 


THE HARDEST PARTS OF THE JOB

Navigation

This is easy after a while (and one of the best bits) as you learn where all the streets are and know all the shortcuts, but sometimes you you sill get odd orders that have the wrong address, or are just down 25 obscure streets you never go down and difficult to remember.

Leaning to use the order system

I still don't know what 99% of the buttons do, you don't use them anyway. But there is defiantly a learning curve there. If you want to do your best by the customer you have to remember whats on sale so that you can give them a discount if possible (its not automatic). Customers will be upset if they are overcharged, and if you can offer them say an extra garlic bread with their order not just for free, but for 0.50c less they will be ecstatic and will probably come back. (at my store 2 cans are $2.75, there is a deal for 2 cans + a garlic bread for $5).

Giving cash change on delivery

They give you a pencil case with money in it, its hard enough looking for a green pencil, yet alone the obscure 0.05c at the back somewhere, buried under blankets of notes in the middle of the night.

Cleaning the dough machine- Not hard, but its defiantly the least fun thing.

Night time - cant see house numbers numbers... (also houses that don't have a number, so you have to check the neighbour). 

Hours can vary A LOT. I work near a uni, and during the latter months, and during breaks it is very quiet and hours can be few and far between. (Although some staff go on holidays so its normally not too bad).


THE BEST PARTS OF THE JOB

Hanging out with friends and getting payed for it

Making costumers happy by giving them a good deal. (I know this sounds cheesy, but its really nice and they value you for it)

Definitely the deliveries
I'm a scooter driver and its the best thing ever (Despite the cheap scooter). Driving around all the shortcuts and knowing they way to someones house better then they probably do. That feeling when someone says "Wow, that was FAST!". Sometimes kids answer they door, and for them its the most exciting thing ever, (be careful though, mum may not be happy with doped pizza).

Just about everything

Discounts!!!!

PAY PAY PAY PAY PAY!!!!!
Domino's is one of the highest payed first jobs. I'm 21 and earn around $23 an hour (casual). You get payed penalty rates for weekends and past 10pm weekdays and overtime. (you tend not work work overtime though) I earn $30 + on Sundays.


SKILLS YOU NEED FOR THE JOB

Ability to talk. You don't need to be confident, this job will do that for you (trust me, I wouldn't even talk to lectures at uni I was so nervous before I started). 

Desire to do a good job (For everyone). Do a good job for the customer, the company and the staff. Don't rip anyone off or give your friends free pizza, don't insult anyone (pretty simple really).

Drivers Licence (sort of). Ebike riders are a thing now (although I would stress that personally I would recommended getting a full licence or at the very least a learners with a few practice hours in the car). 
TO ANY PARENTS OF YOUNG APPLICANTS you can be seriously injured if you don't know the road rules (and sometimes even if you do), I have heard horror stores of Ebike riders been hospitalised because they pulled out in front of people, or don't know how to turn at traffic lights. Having some experience of driving would really help.


Be a confident driver. You don't speed at Domino's, but if your stuck there too scared to make a left hand in a 3 minute gap, well... But if you have passed your test this should be fine


APPLICATION TIPS

Dress for success.

It's not the sort of job that you need to come in a suit for the interview, but I did and it really does show if your wiling to put in the effort. 

Don't be daunted. Interviews are scary, but only because you are new. The interviewer understands this and wont mind so long as they think your a good candidate. 

Rumours. I hear a lot of people say they wont get a job because they are not Indian or don't speak Hindi. FACT: there are a lot of Indian's who work here. But that's because 90% of people who apply are Indian. So long as you put in a good days work and respect others they don't care, if anything they are probably looking to diversify their staff. (I'm white and I got the job).

Hand in your resume in store AND apply online. If they ask why you did it twice just tell them your eager for the job. Most people get the job because they hand a resume in person. Although there are exceptions like myself.

It was a very social workplace, very friendly and I made some good friends including my managers. They were lenient and understanding as well as willing to assist employees with inquiries into their roles and relative training was according to industry standards. It was a very clean environment, all food was dated, the entire store was cleaned daily. Despite all of this customer service was below standard, they were likely to receive 20+ complaints per day. This can be backed up by their most recent OER inspection where they received a 3 star rating. Those who inspected commented that the poor rating was in no way for the cleanliness or tidiness of the store, but purely on the basis of the store's poor service. The manager's had no control of the floor and instead chose to hide away doing jobs such as making pizzas or serving customers rather than supervising their employees, and in a store where the average age of the employees is around 18, there was a tendency for some to hide up the back and cause mischief rather than do their duties. This was one of the main reasons for the poor service, there was a major lack of work ethic which the managers seemed to be either unaware of or uninterested. Personally my major concern with my employment there was that when I worked hard it was almost discouraged by the younger workers, and I was looked at as if I was taking my job too seriously. This caused my to feel unappreciated and in no way encouraged enthusiasm for my job or respect for my employers.

In conclusion, the store was very much on par with industry standards for general maintenance and cleanliness, which is obviously essential in their industry, but the store was let down by poor management and a generally nonchalant mentality among workers, coupled with a tendency for mischievous behaviour by some which led me to often refer to the workplace as a "zoo."

I wish I could rank this higher. But unfortunately, I cannot. Management there was fine until about 8 months in, from there it was just horrible. I asked the new management to move me from front counter to make and every time I was told that I needed to stay at front, but I was often left to do front counter alone, especially on the Friday rush, and when I say it was horrible I meant it.  I kept getting sick as a result of so many sore throats, and they just did not care. When new management came in, I found myself gradually going from 2-3 shifts a week to 1, sometimes none, sometimes even forced to work 4-5 despite me being unavailable. On top of that, I had requested Fridays off due to external reasons, and it took only 2 weeks for them to disrespect that, and when I told them I couldn't work Fridays, I was told that I had no other choice than to come in Fridays. And they would not let you swap even if you had an urgent thing on or if you were sick, it was either you came in or you faced the wrath. And the store owner wouldn't let you do the most normal things, like this one time I served my friends' orders, and I got yelled at by the dude afterwards all because he thought that absolutely everything was a CONFLICT OF INTEREST. Did I forget to mention that when I was forced to prep something I had NEVER prepped before, they expected me to know it straight up off the bat, no training at all! And if you didn't do it right the first time, some managers will talk ACTUAL SMACK about you, and they would not care if you heard it or not! That, on top of a few other reasons, led me to quit. On the bright side though, I made some good friends I still talk to today. That, and pay was alright. I unfortunately cannot recommend Domino's to anyone, PARTICULARLY my location.


Working at Domino's can be an engaging and dynamic experience, especially for those who thrive in fast-paced environments. Whether you're working in the kitchen, as a delivery driver, or as part of the management team, Domino's offers a range of roles that contribute to delivering pizza and other menu items efficiently to customers.

Key Aspects of Working at Domino's:
1. Team-Oriented Environment
Domino's places a strong emphasis on teamwork. Whether you're preparing food, handling customer orders, or delivering, cooperation between employees is essential for smooth operations.
Clear communication is important in order to manage orders, keep the kitchen running efficiently, and ensure that deliveries are made on time.
2. Flexible Work Schedules
Many employees, especially students or those with other commitments, appreciate the flexibility of working at Domino's. Shifts can range from part-time to full-time, and there’s often the possibility of working evenings or weekends to fit around other obligations.
3. Job Roles
Customer Service Representative (CSR): CSRs handle orders placed in person, online, or over the phone. They ensure that customer interactions are positive and help prepare orders.
Pizza Maker: Kitchen staff are responsible for preparing pizzas and other menu items according to Domino’s standards. This includes managing dough, applying toppings, and ensuring food safety.
Delivery Driver: Drivers are critical to Domino’s success, as they ensure that orders are delivered hot and fresh. Delivery jobs typically involve interacting with customers directly, navigating routes efficiently, and managing time effectively.
Management: Assistant managers and store managers oversee operations, including staff management, customer service, scheduling, and ensuring that quality and safety standards are met.
4. Fast-Paced Work

Overall, working for a fast food chain store has not been my best employment.

On a typical day, I would be asked to start my shift 30 minutes early and stay up to 2 hours later than I was rostered for. There was very little training given to me by the person who was supposed to (mainly she talked about her school). On my first day, I was reprimanded for not helping clean the store when I wasn't aware that that was part of my responsibilities.

Often times the one of the 5 store managers would take control and assign orders to drivers, but on the days he wasn't there the back of the store turned to chaos.

Sometimes, the manager in charge of the roster would not have it finished until Monday morning, 2 days after it should have been out. Due to new procedures coming in, it meant I had to drive almost an hour just to check the roster before driving home. The store has an outdated map of the city which can confuse the drivers and often time the computer at the back of the store is locked so we cant use it to find the address if we don't have a GPS.

With the new GPS driver tracker, as soon as an order is assigned, it must leave the store, which can cause a back up of orders.

While sometimes the inside of the store is clean, the front of the store is rarely cleaned through the night, so on the nights when I had pizza for dinner, I took it upon myself to clear away the dropped receipts as no one else in the store seemed to care that it was a mess.

Most times, the managers and the instore employees would park very close to the store meaning us drivers had to park further away. And especially in wet weather, our uniforms would make us look like drowned rats when we delivered a pizza.

Overall, my experience working at Dominos was bad, especially since there were already 5 store manager and another one in training.

A typical day at work would be waiting behind the cashier register when there are no orders of pizza or other food on the menu as I would be serving customers. After serving customers with their orders, I would proceed to the pizza making bench and make the pizza and pop all the orders on the order screen into the oven. After the food orders have been made, I would cut the pizza and prepare the food orders cooked and give them to the customers. 

I learned that it takes real time and stress management in order to work at a fast food chain. It's called 'fast food' for a reason and that reason being is that everything must be in a 'fast' pace as hungry customers are just waiting to be served with food. 

I worked at Domino's Pizza for a year now and I could confidently say that I was able to balance my work and study and at the same time enhance my time and stress management skills. 

My co-workers are fun to be around with especially when we goof off and have a play around when there are no customers and orders to be made. 

The hardest part of the job was sticking to the time frame we have as we need to finish 1 pizza in 2 minutes & 12 minutes is the maximum time we have to get the pizza to the customer. When I encounter busy shifts, it's just so hard to try and do everything all at once e.g. serving walk-in customers as well as customers making phone orders. 

The most enjoyable part of the job is that I learned so much in the food industry business as well as customer service in a span of a year and I'm willing to learn more. As well as the time and moments I've spent with my bosses, managers, and co-workers are definitely to treasure.

I worked at Domino’s as a delivery driver for almost three years. It was overall a fun and relatively easy job with decent pay and a flexible schedule. It’s a great entry-level role for younger workers or students looking for part-time hours. However, like most jobs, it had its downsides - especially as I gained more experience and got older.

Pros:

Flexible shifts: Ideal for fitting work around study or other commitments.

Straightforward tasks: The job itself is easy to learn and doesn’t require much training.

Good pay (especially with tips): For a casual role, the earnings were solid when including tips and weekend rates.

Cons:

Short shifts: Most shifts were only around 3 hours long, which made it hard to get consistent hours.

Pressure to stay late: If it got busy, staying back after your scheduled shift was often expected. Refusing to do so sometimes led to being guilted or having fewer shifts scheduled later.

Vehicle expenses: The job causes significant wear and tear on your personal car, which can add up quickly.

Age-based scheduling bias: Once I turned 21, my shifts noticeably decreased, as the company favoured younger drivers (e.g, 17-year-olds) due to lower wage costs.

Poor store management: At my location, management often felt unqualified and were often made managers because they were young and cheaper to pay. Many of them created a negative work environment and often treated staff poorly. Managers would often let their friends who were on shift not do their jobs and pan it off to other employees, abusing their power.

Workplace culture: Some coworkers regularly gossiped or made fun of others behind their backs, which made the environment uncomfortable at times.


A typical day at work would consist of setting up your work stations, making pizzas, loading ovens, cutting the pizzas, serving customers, answering phones, handling money, taking orders in person and over the phone. Handling any customer enquires. 

Dominos helped me gain a better understanding of customer service, and how to approach stressful situations. Throughout the time I  worked there I gained a lot more confidence and knowledge. 

Dominos Management is not the best. Depending on who you work with all the staff are really lovely. The managers how ever can be pretty strict and rude at times. 

The workplace itself is a very fun environment, I have made so many lifelong friends working at dominos and we all consider each other family. No matter what your job at Dominos is you are guaranteed to make friends along the way. 

The hardest part about my job at Dominos is it gets very busy especially on Fridays. I find my job particularly stressful during those busy times. 

The most enjoyable part of working for Dominos is the people you meet along the way. As mentioned before I have made so many friends working at Dominos and I would really recommend working at Dominos for your first part - time job. 

However there are pros and cons to working at Dominos - 

Pros 

- Staff discounts, $5 per pizza, 40% off Sides. 

- Free food if there are muck up pizzas by the end of the night.

Cons 

- The pay is absolutely awful. We do get penalty rates but not much maybe $8-12 on a Saturday or Sunday. Public holiday rates are double pay. 

- The Managers aren't the nicest. 

- The hours aren't particularly long, 3.5 hour shifts.

I a typical shift at domino's i would take 10-20 pizza deliveries within a 15 km radius of the store. In the times that i was in store i was usually in control of the dishwasher to ensure dishes weren't too built up, or i was serving customers at the counter/over the phone. then at the end of the night i was expected to clean the entire shop while the shift runner for the day did the computerised end of day procedures. 
i learned how to work as part of a team in a fast paced hospitality/customerservice environment. I also developed my skills in custmer service, compliants handling and food preperation and handling.
The management team was quite young and inexperienced but majority of the time the store ran smoothly. 
When i first started working at domino's it was a male dominated environment, with employees that typicaly did their job well but didn't go the extra mile. When i left the company the standards had improved and everyones work ethic had picked up. I enjoyed working with my colleagues as they were keen to improve and lift to the standard of others.
I believe the hardest part of the job was working from 6pm until 2.30am with no breaks. the late nights were hard sometimes as exhaustions and drowsiness set in and driving like that was scary, although domino's supplied nodoz for all staff to assist with this.
For me the most enjoyable part of the job was the customer service and the cleaning as these are two things i really strive to do well.

I had an ok time here. I feel like if I were at any other dominos I would’ve hated my life. There was a good bit of banter every now and then, and the team was quite serious about the fastest delivery times for cash rewards. Tips were ok, although someone clearly had a great day and gave a $100 tip at one point. There’s no such thing as promotions really so by working harder you just get guaranteed shifts, longer shifts, later shifts, and trust. Management was very unprofessional and informal, but eventually I warmed up to them. They are very  much under the impression that everyone they hire is brain dead and can be pushed around, so you will have to prove that you are better than some random recruit. Free food is great though (if they like you, 50% off if not anyways).

Try to stand out a bit work-ethic and initiative wise if you don’t want to be stuck on the ebike. It really sucks. Driving around is fun but that’s not really the job unless it’s peak hour. Closing shifts are awful and regularly go 1 hr+ overtime. Late shifts only get 10% extra. There were times when I genuinely enjoyed my job and then others where I genuinely wanted to just swerve into oncoming traffic, especially when I think about my wasted weekends and the poor pay.

They wrote a fantastic reference for me though. I do also feel awful for the owner as he’s constantly getting shafted by HQ, and customers still blame him for franchise decisions when’s he’s hardly ever breaking even.

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