claims adjuster

administrative assistant

adjuster

surveyor

Crawford & Company

- Attending site inspections and meeting/communicating with Insureds to ascertain the circumstances surrounding claimed events, as well as to determine the extent of damage occasioned to the insured property, interpreting policy wordings and policy schedules, progressing claims towards finality, problem solving, communicating with insurance company personnel, brokers, suppliers etc.
- I am forever learning at Crawfords (this is a big “pro” for me). I learn something new every day. i.e. prioritising, knowledge of the industry, the complexities of certain claims, multitasking, how to handle sensitive situations, interpersonal skills, processes etc.
- Management are supportive, understanding, are great at identifying potential and have provided me with the opportunity to advance in the industry, in a relatively short period of time.
- CONS – Being able to “clock off” and establishing a fair work/life balance whilst maintaining compliance and managing the workload is near impossible given the processes involved
- PROS - For me the best part of my job is the feeling of accomplishment when surpassing both personal and technical industry challenges (that present themselves daily). The ongoing learning and receiving support from well-regarded senior colleagues within the business.

The company offers great support for further education within the industry and the development of skills relevant to the job; however management is often slow to recognise the skills and experience of existing staff and provide a clear progression path within the company.

The gender gap within the company is highly evident in terms of attitude and opportunities; however salary packaging across the board appears reasonably fair. 

There are opportunities to earn great bonuses for remuneration packages however the goal posts are not the same across the board and it is easier for different positions within the company to "earn" a higher bonus than others.

Opportunities for flexible working arrangements are available; however staff can be required to work long hours and overtime with little to no reward or recognition.

There is little support available at a branch level during times of high claim activity and management can be quick to criticize yet slow to congratulate/praise.

Crawford & Company does offer the opportunity for fantastic professional growth and development for those willing to put in the effort, but there is room for improvement.

The company is stuck in the dark ages, diversity is a check box exercise not way of life. Salary is terrible. No employee real benefits.

Senior management are disconnected from the reality of the rest of the business - a fair work/life balance whilst managing the workload is impossible given the processes involved and inadequate technology (in fairness there is some investment in technology but it is slow to change).

From the first call requesting an interview, I have had an amazing experience with Crawford. The HR department are very helpful and friendly, my team is absolutely amazing! Even with the stresses of relocating to a different country, everybody has gone out of their way to assist me in making the transition as smooth as possible. I couldn't be happier working at Crawford & Company! There is great career opportunities to grow with in the company and I really can't wait to see what the future holds for me here.

My role as an Internal loss adjuster with Crawford & Company I conduct office based assessment of domestic and commercial property insurance claims, manage a large Portfolio claims from Start to conclusion, examine claims forms, polices and client instructions to determine coverage, comply with service level agreements to ensure customer service, and meet and exceed key performance indicators.

A working week is always doing a variety of assessments in different area's throughout the district. Meeting a number of clients who have either lost everything they owned in a major loss or a small loss claim that they are not at all sure which way to turn. I like to provide the Insured with a positive claim experience and I do my best to insure they are entitled to all the benefits under the terms and conditions of their policy.

No training thrown in deep end sink or swim. Mixed management responses. Too much socialising with no consequences for lazy workers or leaders. No reviews fir lazy workers you just have to pick up their slack. No support a lot of burnout. No possibility for extensions or full time work. Leaves you feeling drained and used. 

Crawford & Company was a good place to work, however the management communication skills were lacking somewhat.  It was a fairly relaxed atmosphere and they were pretty good if you ever needed time off.

I did enjoy my time at Crawford & Company however I felt that management/staff communication could be better.

However, they were very flexible when I returned from maternity leave and there were numerous social occasion.

My day would start with allocating work to the different states of Australia. Constantly problem solving and directing inquiries from officers from different insurance companies and the general public. I also register claims and relieve the receptionist at times.

Top Job Titles	Average Salary
Claims adjuster 3 salaries reported	$60,667 per year
Administrative assistant 1 salary reported	$32.00 per hour
Adjuster 3 salaries reported	$64,500 per year
Surveyor 1 salary reported	$106,854 per year

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