disability support worker

youth worker

support worker

mental health technician

engineering team leader

Connecting Families

After interviewing and signing contract it took over 2 months to secure any work with connecting families. Head team leader is rude, abrasive and a liability as her actions focus on the companies budgetary needs and not the clients needs. HR/Compliance are not interested in maintaining a positive work culture and will dismiss you the moment you speak up about any unethical practices you witness. There is favouritism used heavily during shift allocation process. Operationns team will call you last minute to cover a shift and if you refuse you don’t get shifts the next month. There is no work life balance and they expect you to be available 24/7 even if you’re not given shifts.
Team leaders  don’t appear to care although I suspect this is a self preservation method. Some colleagues are extremely lovely while others will work with you and make up stories so they can get the shifts you lose.   Report writing is limited to drop down menu items only which does not allow for clear picture of clients issues and needs. Zero advancement opportunities and zero support for staff. If staff approach team leaders for support it is rarely offered despite  connecting families boasting about being supportive of their team members. Interviewers lie to make positions more appealing and company thrives on creating toxic working environments where team members are forced to compete for shifts.

Connecting Families (Connect Care QLD) are a heavily toxic company to work for you are simply a number to fill a gap in the rostering and if you work in management don't bring your experience, knowledge and expertise because this company will tell you its don't their way and will not allow you to try to bring in best practice. 

working for this company highlighted to me the need for youth workers and industry leaders to work for a licensed organisation which has strict reporting guidelines and expectations,  non of this exists at connecting families (Connect Care QLD). 

- Inexperienced community services leadership team. 
- Inflexibility to meet industry standards.
- Profits over people mentality
- Expectation to use your personal funds to cover costs of running the houses, reimbursements yes but are often late, wrong or taxed. 
- Expectation to use your own personal car,  Damages to cars are not fixed they expect you to claim on insurance.

As for the culture of the company: 

- Lack of team bonding & communication
- Lack of accountability 
- Exceedingly high turnover rate
- Absence of work-life balance
- Uncontrolled and vicious politics 
- Micromanaging
- Extreme Criticism 
- Negative reputation and reviews 
- Below industry wages





Great place to work, everyone one is extremely helpful and friendly which greatly improves the work day as well as helps to get the job done.
while working here I have never felt pressure to look like I always know what your doing and don't need help or advice, managers regularly check in and offer help or training which is actually given not just offered. 
when it comes to work culture most staff when possible eat lunch together and attended regular staff bonding activities like escape rooms, badminton and staff birthday dinners.
the most enjoyable part of my job is being able to part of a company that actually embodies its core values and gives its workers the opportunity to learn and grow.  

What is the best part of working at the company?
Worst company ever no communications.people don't show up for shifts. team leaders are inexperienced amd have no idea about individual support needs. And complaining just results in you been let go or no shifts 

What is the most stressful part about working at the company?
Everything communication no structure no support 

What is the work environment and culture like at the company?
Horrible team leaders and staff alike the clients needs are not a priority only when the department comes but clients are preped on what to say and how to act or they will loss preveliges

What is a typical day like for you at the company?
Hard to answer due to what the previous staff have done or not done behaviour emulations are never a driving force

What is the best part of working at the company?
Worked for them for 3 and half years  under paid and then they say there's no  work I had aheart attack just be Christmas I was put off work with out been told so yes I won't work for them again 

What is the most stressful part about working at the company?
Left hand dosnt now that right hand doing very  unprofessional

What is the work environment and culture like at the company?
Alot of  people have Diploma and no life experience so if you have a diploma you get payed $42 hour but if you have life experience and do all the work and don't have a diploma you get payed $32 hour it b/s

What is a typical day like for you at the company?
Yeah 5 day block shifts good but then you have 2 days off if your lucky

When i first applied, then approved and was interviewed for the job i didn't get my first shift until 3 months after. They barely train you for the situations you're going into. They give very little information about the clients or will leave some details out so that you take the shift. You work very long hours and get paid very little. They take forever to process payments, reimbursements. It says on the pay slips that payments are processed fortnightly but that's not true. No one in the company cares about your wellbeing. They will not ask if you're ok after an incident. There is nothing good about this company. They put profit over everything else. Stay away and never look back!

This company is just wrong on every level 
No support from team leader/staff and expected to work over time without proper pay 
No benefits at all and staff come to shift late or not at all so forget a social life or plans! low staff moral t
Everyone gets paid differently and unfairly 
No induction onsite and poor training and you basically have to work it out yourself because their are no polices and procedures to follow 
So best look elsewhere to protect your positivity and metal health 
You will not be supported or get any feedback as they have no process, HR is appalling and would rather not do any work that requires mental thinking 

Always underpaid and had to put up a fight with payroll every time
Team leaders seem like they don't know anything and after hours almost NEVER answer their phone even though they emphasise not to call unless it's an emergency 
Alot of bullying from other staff
No notice on shifts
No work really unless you're in Sydney
Constantly cancelling shifts especially last minute
Waiting till you start your shift or accept it and are on your way then asking you to stay longer or go to another address
They don't often give much if any information about a client

This organisation has poor management skills, no sense of belonging. No support for staff and customers. No directions, no cultural diversity, does not follow whs policies. They underpaid their staff. If you don't check your payslips and leave entitlements, they will cheat you. I was employed as a full time staff but barely got my full-time hours and I wasn't paid neither received leave hours. I had to contact Fair Work before they recalculated my leave hours and paid me correctly. Bad, bad, bad, bad organisation. 

The Teamleaders speak to you like you’re not human. The organisation calls you up for disciplinary and scold you like crazy for the slightest mishap even if the fault is theirs; they make sure they turn it around for you to take the blame. The company lacks proper work organisation and work safety, they also witch-hunt staffs. Lastly, every completed shift requires  an unnecessary Repetitive long documentations compared to other companies, and when you don’t complete it they don’t pay you and when they pay you; you need to calculate your pay else you get short paid 

Top Job Titles	Average Salary
Disability support worker 16 salaries reported	$33.92 per hour
Youth worker 6 salaries reported	$50.25 per hour
Support worker 2 salaries reported	$47.50 per hour
Mental health technician 3 salaries reported	$54.17 per hour
Engineering team leader 1 salary reported	$37.50 per hour

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