massage therapist

attendant

front of house assistant

assistant manager

retail sales associate

City Cave Float & Wellness Centre

Terrible turnover rate as the working conditions are awful. You close on your own late at night and it's a race against time to get it all done. You will be expected to climb into the pools to clean them, which is dangerous considering no one is there if you slip or have an accident. 

The workload expectations are extremely high for what the role is and competitive as well. The pressure to make sales is strong and expect to make phone calls harassing people to use their credit. Had to deal with angry customers displeased with how much we tried to contact them.

Management breaths down your neck and has no concept of work/life separation. They would constantly blow my phone up with notifications. 

Worst of all was the little to no time for breaks. And you'd be lucky to have an uninterrupted one. 

Some employees are nice and you can complain together, which makes working there less horrible, but all-in-all, would not recommend it.

I started as a casual & became an assistant manager, but with managerial responsibilities on top of daily customer service, checking clients in & out of the centre made it extremely difficult to get my managerial tasks for the day done.

I asked for a raise/promotion to which I was slapped in the face with a “work harder & we’ll consider” full well knowing I would never be a store manager because thats what the owners were paying themselves to be.

the most enjoyable part of the job was when I could actually escape into a free float / sauna

the worst part about the job was if anyone was sick I would have to cover, I was asked to work on days off & do work related tasks on my days off no option &  no extra pay.  The business had many people leave & left me on my own to run the day with no lunch breaks & no extra compensation for working through.


The workload continued to increase dramatically over the year I worked here. It started off fine but by the end were expected to make 20+ calls a day to try and sell people things (which is soul crushing when you have customers cursing you out), all whilst being the ONLY employee in store. So you have to check in all customers and clean the store head to toe. It's incredible hard (especially if you do your job good and get people to book in because you have no time between clients). In the end they really don't care about you. I quit because I was seeing my coworkers being fired and replaced for next to nothing and that pressure is just so toxic 

one of the most unsupportive work environments. No training and support from management. Incredible stressful due to a lack of cohesion within the team and disorganized managerial structures meant that no one really had an idea of what was happening at any given point. 

Docked for having a 30 min break, HOWEVER, there was NEVER any time to have a break and management just expects you to be okay with that . 

my partner consistently was rostered for 8, 9 and 10 days straight. 

I worked for a short time. I could not believe the amount of sales pressures I received from management, not to mention their incredibly stupid high standards and overworking I was doing. I got way too overworked and extremely depressed. I tried to seek help by telling them I’m struggling or I need help with new procedures but they never ever cared or did anything. Management pinned employees against eachother and prioritised themselves instead of employee wellbeing. I would suggest not working here unless you like management watching you and degrading you in person and over text about minor things. 

-The job is very competitive. I was unaware how much salesperson-ing would take place in this job. Our number of sales were kept track and competition with the other employees was encouraged. At first I found it somewhat fun, but it grew to become overwhelming, stressful and disheartening. 
- a lot of gossip took place amongst my coworkers, making the workplace feel toxic and unsafe 
- I'm grateful for my experience as it gave me unique insight into the wellness industry and salesperson techniques. The pay is fairly good. 



12mnth contractor with City Cave. It started out good, because the place had only been open a month or so.

The cracks started to show quickly. NO management, a hard focus on sell sell sell, and getting people in the door , but customer experience was at the bottom of the priority list.
Had to really ask and ask for things that shouldve been provided.

I believe this came down to the leadership from the centre owners and not necessarily City Cave the brands issue. However there was a lot of pressure to bring in big numbers every month.
Overall, I couldn't wait to get out.


If you want a job where you will receive minimal support from management and float attendants, pressure to upsell products and other city cave services, be expected to have your clients on the table for the entirety of their appointment (no time for assessments, going through paperwork, or giving stretches/exercises), pressure to keep laundry costs low (recycle towels), and open hostility from management when you bring up issues, this could be the job for you! 

If you think its going to be enjoyable...think again! Toxic work culture & cliquey management, you are basically a cleaner with a nice title of "attendant", no breaks, everything you do is scrutinised & micromanaged. The managers are just a joke & clearly do not regard "wellness" at all while they grind every bit out of their staff, demand targets and sales while yoi do everything else with no support.
ZERO STARS. 

I really enjoyed my time working for City Cave. Very productive & client focused. A great team environment and opportunities to progress if that is what you want. They live by their values and adapt them into day to day operations. 

Top Job Titles	Average Salary
Massage therapist 3 salaries reported	$51.67 per hour
Attendant 2 salaries reported	$32.00 per hour
Front of house assistant 1 salary reported	$30.00 per hour
Assistant manager 3 salaries reported	$56,667 per year
Retail sales associate 1 salary reported	$29.00 per hour

Working at City Cave Float & Wellness Centre: Company Overview and Reviews

City Cave Float & Wellness Centre

City Cave Float & Wellness Centre Ratings

Popular jobs at City Cave Float & Wellness Centre

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected