CPL - Choice, Passion, Life

The rostering system is a fail. Difficult shifts to work at, not enough hours a fortnight so you are waiting for calls all the time, unable to plan your life. It is abusive really, I bent backwards to the rostering team to get up to 40hrs a fortnight. They always mixed up shifts, you get to work and there is another carer already doing your hours, you go home with no payment. They cancel your shift and forget to advise you. Very disorganised. Your fortnight  timesheet has to be delivered by you at the office otherwise you don't get paid. Which business in this century have a paper system timesheet ?? Anybody can get a job at CPL, they are the only org who employs professionals with no Certificate or experience, so you meet people from any background who think they can do the job but when they face the real personal assistance situation, they don't come back. People that can't manage a hoist even after training. People that can't push heavy wheelchairs. Its a waste of time training these people. The staffing care factor from management is zero. You get bullied, complain, write a stupid report and nothing is done. Not a phone call asking if you are ok to keep working with that same bully until they find a way to separate you both. Management are not prepared to represent you either, they are not really interested. You work hard to set up a better lifestyle to your client, have more dignity or even advocate during a doctors appointment, a physio session, then you get shifted to another house/client and the only person who knows you are doing great for that client is you ! All facilitators are so busy that they don't really have time to ask how you are doing. I worked for 12 months there and had 2 meetings in the entire year. No minutes provided either. I am warning you by experience. CPL lost many clients in the past months and many good support workers, if they don't raise their standards they should just close down.Good Luck!

If your after an employer who deals in Work Place Bullying, Harassment, Favouritism, cuts your shifts, and treats you like your disposable, puts you in dangerous and inappropriate work environments where you injure yourself and then hangs you out to dry this is the company for you. 

The only two things I enjoyed about this job were the clients and leaving. 
You are treated like you don't matter, used and abused for the benefit of the company. You are not a priority on any level. I was put in situations that were not safe, as were the clients. There is a very unhealthy culture of sweeping serious OHAS issues under the rug when they had full knowledge of the issues, putting both the clients and workers into dangerous positions, nothing was done until it was too late. I am now injured and can not work and have to pay for my own recovery and find new employment. there is colluding between some favoured long standing staff and upper management and if they do not like you you are OUT. 
I am only sharing MY experience working for this company, I did some research prior to commencing with this particular company and I really should have paid more attention and never started to begin with. I was not required to do any major formal training and put in HIGH CARE situations, when I was given hoist training they did not provide me with a hoist... I have a work place injury and I was too scared to report it as I was told id lose hrs, because of this I now have to deal with it on my own and I have lost the ability to work at present. my experience has been terrible and I would strongly advise against working for this company. DO YOU RESEARCH. There are better companies out there you could work for.   IF I COULD GIVE A ZERO I WOULD HAVE.

CPL has beautiful clients and families yet a disgusting group of management so called managing it. 
There are clear witch hunts on certain workers because they have asked too many questions about the safety and welfare of clients. The rosters are written and tailor made to family and friends of the managers, proven nepotism which is all denied by management of course. A complete lack of training, support and direction for workers. 
The rostering was taken from a local level to a centralised model however then the local managers interfere and take it over so they can give their daughters, sons and friends hours and cut the regular hours of some workers, one of which did the same shifts for over 5 years and then all of a sudden a managers daughter needed a job so she got the hours. Then a friend of the manager gets 100 hours a fortnight whilst others who are available waiting by the phone for shifts get 40 hours a fortnight. When management is questioned about these things, they deny it and blame someone else. Client care suffers because of this type of bullying behaviour. 
How cpl expect to retain frontline staff is questionable, they are very top heavy with management All with their own agendas and friends socially and on social media. 
Terrible political workplace.

This company should not of proceeded past FSG. They kept the same management so kept the same problems. Management where not ever reachable and if they where they didn’t want to know and your shifts would be cut. Staff are made to feel worthless and bullied, put into extremely dangerous situations with no support. To say an investigation needs to be conducted is an understatement! I witnessed unethical behaviour, was told to report and then moved from the house. I found I would have to sit by the phone to pick up random shifts to make up hours and enough money to make ends meet. The pay was terrible especially for those qualified and no one could work out their payslips. Computer system was back in the dark ages with paper timesheets. Overall I left feeling bullied and injured mentally and physically. If this can help someone to deter them from working for this organisation then some good has come out of a truely horrific experience. 

The clients are good but all have their challenges Co - workers are generally friendly and supportive. Some managers are very good but they aren't generally as quick to follow up on important issues as they should.be.
Some management expect full availability from you and actively discourage you from seeking a second job elsewhere, but then don't give you anywhere near enough hours each fortnight to pay your bills. 
Too many short 2-3 hour shifts. Management over hire new staff so that there is not enough work to go around then when you seek another job to supplement your income they claim that they are " too busy"


CONS Care more about slashing costs then employees or in some case clients. Have sent threatening letter to all casuals to change to part time or there is no work available. Then offer the minimum amount of work hours when you agree to. Always need to request  basic PPE. A lot of toxicity in many areas with management; say one thing then do another. Lots of unhappy staff looking for other jobs. Unfair work loads in SIL’s often with 1 staff bring requested my manager to do more then others; working outside your scope. 

PROS … some awesome DSW’s who really care about their clients & are great team mates. 

The worst organization ever. Zero support for staff. Managment never answer your emails.  Clients left alone for whole days until found by family. Staff don't show up for shifts to replace the staff when we finish our shifts. Support workers are rude. Sloppy. Lazy. Leave mess for those of us who do actually do our job. Pay rates are an utter disgrace. My last shift with these cowboys today. And I tell you. I could not be happier!!!!!

I have never worked in a place where the genuine caring is so obvious.  Everyone is there because they want to contribute to creating better services for people with a disability.  It's pretty obvious when you walk through the door each day that these are committed, caring people.  There are no big egos, senior managers are very hands on and the feel of the place is very pleasant.  Quite different from other not for profits I've worked where they say they have values but treat their employees poorly.

It is a great organisation to work for.  The thing I enjoy the most is the flexibility and the opportunity to work with clients with different needs.  I learn a lot from these experiences which enables me to try my best to provide the best service I can.  The other thing  I appreciate if the training programs that CPL provides to its employees which enables us to deliver the best service to clients.

My day starts  at 4pm .I check if very thing is in order , then carry out all the necessary duties and close at  9pm .

 I learnt how to tolerate, understand  and get along with people. 

Time and schedule management is vital in this organization. The workplace culture is diverse, employes various races of people. 

The hard part of the job is discrimination by  some a client . some clients are hard to get along with. 

The most enjoyable part of the job is seeing the client satisfied  with the service rendered,

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