registered nurse

care worker

nurse

case manager

occupational therapist

Bolton Clarke

This company taught me a lot about myself and growth.  I think, over the numerous managers, that I learn a lot of new skills, dealing with different cultures- not just in the ethnic sense but in numerous ways. How to learn new skills like fire and security when thrown in the deep end, I say this in a good way, as you learn to adjust and quickly find your feet, look up new regulations and the system at hand. I definitely know how to adapt to new situations and know how important it is for change to occur for growth, personally and business'. I could not have learnt so much with out working for them as a team. Being Multi skilled has helped but no certificates were acquired, hence the reason I am trying to acquire them now.  Staff and I got on well, with my office being a "safe area" for staff who needed to vent, find solutions and need time out.  Staff left feeling secure and at ease.  Only required situations were past on with permission from the staff member. I could not give advise on most items but information of where to get it and sometimes as a sounding block. 
I felt like I got on good with all staff from CEO's to cleaners and Maintenance, there are always times when there can be friction but it is knowing when and how to deal with it.  RSL Townsville Managers have taught me extra skills as I think I have helped them in some as well.  Team Players, working together are always important.
The hardest part was leaving.... With my role being redundant, the manager (a new one again now) taking on more.  The new system that is in place is a lot easier though so hopefully this helps him out.

My experience as a caregiver has been a mixed bag. Here's my take on various aspects of the job:

*A Typical Day at Work
Days can be unpredictable, and I've had to adapt to changing client needs. While it's challenging, I've learned to prioritize tasks and manage my time effectively.

*What I Believe I Learned
I've gained valuable skills in communication, empathy, and patience. I've also learned to be more flexible and responsive to clients' needs.

*Management
Management seems overwhelmed, and communication can be spotty. I've had to navigate unclear expectations and procedures at times.

*Workplace Culture
The culture is friendly, but there's a lack of clear direction and support. I've noticed high staff turnover, which can disrupt continuity of care.

*The Hardest Part of the Job
Managing client expectations and dealing with bureaucratic red tape can be frustrating. I've also struggled with the emotional demands of the job.

*The Most Enjoyable Part of the Job
Building relationships with clients and seeing the positive impact of my care on their lives is incredibly rewarding. I've had the opportunity to make a difference in people's lives, and that's what keeps me going.

Overall, while I appreciate the opportunity to care for clients, I believe the organization needs to work on supporting staff and streamlining processes to improve job satisfaction and quality of care.

I would not recommend working in community care unless you had another reliable source of income, the inconsistencies in shifts/clients was a let down as you would go into a day thinking you had X amount of clients and services would be cancelled at last minute leaving you short on both money and fuel. I loved my regular clients, but that's where it ends. I spent majority of my time working for Bolton Clarke as a cleaner, even though I am fully qualified as an individual support worker, if I wanted to be a cleaner I would have applied for a cleaning job. I found myself left out of the loop a lot when it came to rostering, turning up to clients and having them say they had cancelled their service yet they were still listed on my run. Communication, work-life balance and having a stable salary were not strong points of my experience, if you could not take on extra clients for whatever reason you'd be left wondering if your hours would be cut back. On a good day you could work a 9-10 hour day, but be paid for 6-7 hours of work as you'd only be paid for the time of the services and for the kilometres between each clients.

What is the best part of working at the company?
They overload you with work responsibilities and don’t care when you injure yourself on the job with fragile residents

What is the most stressful part about working at the company?
Very little support, looked after 13 residents from waking, showering,dressing, serving  breakfast, preparing trays for room service , washing dishes, serving morning tea, cleaning up and helping all residents to lunch, serving those who choose to stay and or feed in their room, cleaning dishes after lunch, returning and toileting  residents including those in wheelchairs then recording bowel movements and other relevant computer work before handover

What is the work environment and culture like at the company?
Workers can only do their best and try to support each other whilst coping with their own heavy workloads

What is a typical day like for you at the company?
Challenging, engaging, physical, emotional, you could be dealing with a normal day, which is capable of bringing you joy, especially if there’s extra support or more hands on deck however  you could be dealing with accidental falls or death

What is the best part of working at the company?
Diversity of staff
Support from staff and Managment.
After a few months you are given company car.
Being able to work independently but within a team in the Community.
Very rewarding as you really get to know your clients.



What is the most stressful part about working at the company?
Sometimes it can be isolating as you work independently (within a team,).


What is the work environment and culture like at the company?
Each individual makes and contributes to your work environment.
Culture at the company is very positive given that company have gone through major changes in the last few years .compare to RDNS when I first started now it seams to be more business oriented from top level but for us the Nurses working on the road with clients our values have no changed.


What is a typical day like for you at the company?
I have a management role but for a community nurse involve a lot of driving within area designates. Visiting clients at their home.
Mornings are mainly Medication (including diabetes) managment and afternoons are more related to Wound care, catheters, stomach etc

There is no room for growth, staff work against each other rather than work together. High turn over each month. Worked here for two years and the only best thing was getting paid and the people who were in the same position as me who I really enjoyed working with. I also enjoyed speaking to carers over the phone they are the Champions of this business they really take the cup when it comes to hard work. The contact center is the main point of contact for the entire business so there is a lot of transferring involved if you work at the contact center. Clients are easy to deal with and are always a pleasure to talk to. The business is always short on staff and often call you on your RDO to cover a shift. Your generally rostered from anywhere from 6am to 10pm and sometimes have to do night shifts. Weekend work is a compulsory plus you don't get any public holidays off as this is a 247 contact center. Toxic workplace and staff are always restricted from many information.

As a personal carer I provide assistance to the elderly in areas of their daily needs.  This includes assistance with hygiene, nutrition and social activities.  This position has taught me empathy for the elderly, developed good communication skills and the need for accurate documentation to ensure my residents receive optimal care.  Overall the management of RSL is supportive of their staff and endeavours to be fair and just to their employees.  I find being a personal carer is both emotionally and physically demanding and although this can be difficult at times it can also be very rewarding.  I enjoy being a part of my residents lives and gain great satisfaction knowing I have been able to enhance their lives by supporting them whilst living in environment such as an aged care facility.

Five EENs have been bullied and harrassed and some RNs and some Pcws. Until they have been nervous wrecks and resigned as they could not take anymore. This was done by management. 
One year ago it was stated they were not employing anymore EENs by management .Ever since then the nurses targeted were given heavy workloads and set up to fail. Then even tho this was caused by those in charge the nurses got the blame. And it was put on their record. 
I really have never experienced this in my 40yrs as a nurse. 
RNs and EENs always each shift  work overtime and NEVER get paid for it . Also on an evening shift sometimes dinner breaks dont happen. 
And on morning shifts its rare to have a lunch break. The work load for RNs and EENs is so massive. 
Now they will have personal care workers looking after the medications and other cares that EENs used to do for the aged. And this is whats been on tv.

typical days work, arrive start working from one room to next, showering using hoists or assist, dressing clients, make beds, take client to breakfast or feed clients. Return clients to social rooms or bedrooms.Change and or check pads. break. start to prepare clients for lunches, move clients from social areas or bedrooms to dining area using hoists, wheelchairs or just assist with walking. Feed clients who need assistance. collect dining utensils . Assist clients back to social areas or rooms. Start checking pads/toileting, lunch break. Start to assist clients from social areas to rooms, change into night wear and check pads for clients who need feeding.
Clean up bin areas/change bags.. Knock off

Working hard and fast to finish job within 1.5hrs; most time on the road; more pay from travel reimbursement than each on-site job ($22/hr); they dont disclose customers that demonstrate "challenging" behaviours, you find out afterwards; i learn nothing; the one joy i experienced was the lady that i was buddied up with. Management feign support and encouragement because the company enables high staff turnover throughout the year. I worked literally fulltime+ hours, only brought home <$800 fortnight, and that was mostly travel reimbursement - all over brisbane and logan, . Fortunately, i was on centrelink during that time, so i could afford to resign. I feel terrible for those that cant resign because they dont have some kind of relative financial backup to allow them to switch jobs.

Top Job Titles	Average Salary
Registered nurse 56 salaries reported	$47.54 per hour
Care worker 193 salaries reported	$39.61 per hour
Nurse 11 salaries reported	$43.36 per hour
Case manager 39 salaries reported	$48.49 per hour
Occupational therapist 5 salaries reported	$48.45 per hour

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