Black Pepper

A typical day at Black Pepper is serving our lovely mature customers with our lovely clothes.  Some customers are happy to browse whilst others seek my help outfitting them.  I merchandise stock around the store.  I take the initiative to change the "stories" around to refresh the racks creating more attention.  I help the manager where needed.  Once the customer is happy I process the sale using cash or EFTPOS for each purchase. I give the customer my personal attention throughout their visit. I don't need to be micromanaged as I take the initiative.

I have learnt when a customer is only too happy to browze and when a customer needs my help.  I have learnt how to merchandise our stock to company standards, dress the mannequins and work independently.  I am aware of company standards meeting my KPI's throughout my shift.  I acted as manager for a period of three months.  This entailed managing two staff members, rostering, merchandising and training staff, reports and liaising with my area manager.  I have learnt a new computer system, transfers and receiving stock processes, company policies and procedures. 

The management at Black Pepper are fantastic.  Managers are always very positive and helpful.  I regularly received positive feedback from the manager and area manager regarding my performance. It is a very happy and positive working environment.

I work well with my manager and co-workers to achieve good results.  We all work as part of a team.

The hardest part of the job would be being disappointed if our store does not make budget for the week.  I will work hard to exceed our store's KPI's to put our store back on track.

The most enjoyable part of my job are the customers.  I love helping the ladies with their clothes and enjoy their excitement that they have with their purchase.  Many of my customers that come in enjoy having a chat.

I love working for Blackpepper only because of the beautiful clothing and the fantastic customers that I had such great experiences with their great appreciation of all my efforts and their love of coming to me and for me helping them continuously every week I would see them having fashion parades with them making these women strong and proud and self assured knowing that I was part of their world for so long and so sad that my store closed I was really hoping that our store would have remained open and become an outlet even then I know that my customers were always there to support the store it’s very sad to see a good company closedown a great store which it was in Harvey Bay

Typical day included; opening the store, counting the float, setting up the displays.
Greeting customers and assisting with choice of garments, fabrics and styles.
Ordering stock from the warehouse.
When promotions were on, telling customers of the specials
Entering customer details for the database VIP cards.
Writing up banking or stock for returns.
Vacuuming and keeping the shop clean and tidy.
General ad hoc duties.
The most enjoyable part of the job was having happy regular customers and a good rapport.
The hardest part of the job was the irregular shifts and short notice work.
My co-workers were lovely and the management were fine.

Work place culture good, team work supportive, marketing tools spot on. Continual store promotions makes days interesting. Managers days are easy compared to other companies in comparison. Replenishment levels sustainable. You really feel part of the company, con calls weekly, reports weekly,  window changes easy, steaming of stock, visual standards high, manageable stock deliveries. Easy to manage the store and team overall with the support of a good AM.

Look out if you have an opinion. The present management want people that will never question any command given. For example,
Managers are expected to do 10 hours per week without pay or time in lieu. Run Morning Tea events for customers using OUR own resources for example. No support from Upper Management and if they don't like you they make up stories to push you out. Work place culture DO AS I SAY NOT AS I DO. The hardest part of the job is understanding management and what they want. The customers were the most enjoyable part of the job.

Some weeks unrealistic budgets, pressure to upsell, management needs to be more supportive, long periods of down time and it’s not good for mental health when your in the store alone, most days only have coverage for 3 hours.  I met some truly amazing and inspiring customers through the job.  

If you only worked a three hour shift, job is ok but being a store manager is difficult at times,  management doesn’t want to hear that customers are struggling and watching what they spend their money on, a lot of customers wait until the garments go on sale.



The culture at Black Pepper is one of Nepotism.They like to employ YES people and if you have a different  opinion they find ways to get you out. HR and Upper Management  are good at Gas lighting. Communication is non existent from Head office Upper Management  to Area Managers. Not a very nice company to work for. The pay is pathetic  and they expect you to do a lot for nothing.The directives from Management is confusing and inconsistant.

I have worked for this company for nearly 3 years and for most have found it has a good roster for Managers to have a work, life balance but I feel they fail when it comes to encouragement of staff. There are no rewards for exceeding budgets or in house value. For this I think it lets it staff down as they do not feel valued and there for loose interest.

The best part of this job were the lovely customers to serve them was a pleasure. 
However, I found that I experienced unresolved issues with another staff member who bullied me and was rude to the customers, I have to walk on egg shells when that staff member was on whether they would be in a bad mood or whether they would be abrupt and rude to some of the customers. 

I enjoyed my job at Black Pepper.  I gained a lot of valuable experience as i had been out of work due to family reasons for awhile.  The company providing on going support and gave me the confidence i needed.  I loved helping ladies pick out outfits that would suit the occasion or just for an update of their wardrobe.

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