store manager

retail sales associate

assistant manager

assistant store manager

assistant buyer

Best & Less

Management has arbitrary and unlimited power when deciding which casuals are rostered - I took 3 weeks off for uni exams, manager took me off for a further 2 weeks, rostered me for a few random shifts and then took my name off the roster permanently and never gave me another shift (this happened to my co-worker as well). Meanwhile, another casual co-worker the same age is constantly getting shifts. It is good when the part-timers like you however they collectively decide it behind your back, and are fake regardless. The workload is decent at times, however excessive at some, with too much pressure on casuals. There is also a certain way you are perceived when you need something to be explained a few times, almost as if it is frowned upon.  The pay is good and fair however shifts for casuals are unexpected and bare no consistently - unless you are liked by management. This company is only good for part and full-time work however even that does not guarantee equal and fair treatment by management and other employees. When discussing daily budgetary goals and whether the previous day had budget made, management acts as though it is the employees fault for not making it. 

Worked here for about 3 years. Good introduction to retail, was busy at first but not so much over the past year or so (understandable). As a casual retail staff, you either get 4 shifts a week, anywhere from 4-8hrs a day, or maybe 1-2 shifts a week. Pretty quiet during Monday-Wednesday, but picks up more during Thursday-Sunday.
Long breaks (1hr + 20min or 15min tea break) if you work 6+ hours. Only 15 minutes break for 5 hour shift.
Management is decent, mostly fair and flexible with scheduling. However, the company itself makes you do stuff that is either unnecessary, or just dumb. For example, walking around the store and handing out FREE colouring books, instead of just leaving them at the counter for people to pick up. Some customers got angry at us because we were seen as ‘annoying’ when trying to hand out the books.
Another negative would be dealing with customers in general (haha) and sometimes the non-membership discounts didn’t go through automatically. Other than that, it’s a bit boring sometimes. You don’t get to do much until you get a promotion and become a manager, or until you’ve worked there for a few years. Would recommend to high school students or ‘fresh’ uni students.

A typical day at Best and Less consists of being customer focused, department tidying, replenishing stock and operating registers.

Through my work at Best and Less, I learnt how to work effectively as a team, I learnt how essential customer service and care can be and I also learnt how to manage my time efficiently as well as how important it is to have the initiative to act whilst at work (meaning that there's always something to do). 

The management at Best and Less is great, I would like to think that I've formed bonds with my managers. They were catering and nurturing when it came to teaching new staff members and I do feel like they appreciate their staff members. 

The only negative thing I can say about the job is that I personally do not get enough hours per week as I work in Bendigo but study in Melbourne so my time is very limited in that sense. 

The most enjoyable part of the job would be talking to customers and being able to help them, it is so rewarding seeing how grateful they get.

I learnt how to deal different kinds of customers. Best and Less is a store that all cultures will walk in compared to High end brands so you are exposed to many different characters, accents and a lot more. 

You are given daily targets and you learn to improvise your own lines to achieve sales targets besides using their tips. It's an opportunity in persuading people to buy a product. 

My team was friendly and l am sure just like any Best and Less store we had parties and sometimes people brought food to share with everyone. 

There were opportunities to grow and receive promotion. And they taught to be tough which l liked and helped you not be pushed by a customer too. 

The hardest part was trying to get customers to sign up for a membership because no matter the discounts offered and all, it is all up to the customer's decision in the end. 

I enjoyed cleaning the store towards the end of the day. I have always like organising things and fashion so either tidying up racks or putting stock out was my favourite.

A typical day at Best&Less would be put all you valuables in your locker and head straight out onto the floor. If you were main cashier for the day you would remain at the registers and tidy the area around there and re-hang clothes that have been brought from the changing rooms that customers didn't put back. If you were put on the floor, you were given an assigned area, like men's section for example. If you were assigned to the men's section of the store, you were required to maintain that section, ensuring everything is clean, the clothes sizes are in order and restock and items of clothing that are running low.
The hardest part of the job would be around Christmas time when customers would pile into the store as all the clothes end up in the wrong size order or they're put in the wrong stop and you have to rush around making sure everything is in the correct place.
The most enjoyable part of the job is helping out customers and working with other staff members. It makes your day knowing that you have assisted somebody else.

Although it may have been a week, working with the managers and staff of Best n Less was an enjoyable experience, everyone from the beginning were very welcoming, especially the managers. They have taught me that working in such environments is all about having the right attitude, and that good customer service always starts with a smile. The work required staff to be constantly on their feet whether its up front working on the counters, or its in-store clearing up or tidying up after the customers, answering questions from customers or re-stocking items on the shelves, or sorting out storage items. The most enjoyable part was interacting with the staff, their friendliness not only shows in their work but in how they reacted to the customers, always willing to help with enthusiasm, and its all because of their wonderful management team. Their enthusiasm for customer service and hard working attitudes made the whole experience enjoyable.

Start of day consisted of checking that your register float was right, opening the doors. There was a main sale assistant on reg. 1, reg.3 and layby who had to stay at there register greeting and serving customers, operators of reg.2, 4 and back up for layby would supply them will boxes of items that need hanging or placed on the tables in an area nearby. Supervisors had to do the returns deal with any customer or staff problems, cash pickups (with another senior), keep a track of lunch/tea breaks, make sure store was tidy and organised and running efficiently. The hardest part of the job was telling someone that they are unable to return the item they brought back as it is not in the same condition as when they purchased it, and checking bags and prams for stolen goods. The most enjoyable part of the job was the people I worked with there. Always found this a happy place to work.

At the time of my resignation I had been working at B&L for 2 years. In this period my hours have been cut frequently in favour of giving them to newer staff, I have been given the same, annoying tasks shift after shift whilst other staff that management favours gets the cushy jobs, and their preferred departments. Over the Christmas period I had to pick up a second job as B&L would refuse to roster me on more than 7 hours a week, and would do the same to a few others as well (although the manager’s favourites were receiving at least 20hrs). I had thoroughly communicated to management at B&L what times and days I was unavailable due to me working at my second job, this was ignored and I was rostered on days I expressly said I was already working. Overall probably not the best option for a retail job.

overall the people i work with are amazing and the clients are lovely but as a company it could have some improves like listening to their employees about what works and what doesn't it. The hardest parts of my jobs is dealing with unhappy customers the ones that dont understand that we are understaffed or out of stock. But the one of the most enjoyable things about best and less is the bond you built with the people you work with i have made some almost friendships and going to work feels like going to work with the family and that's one good thing about best and less from management down to the new kids and work placement. The thing i get most satisfaction is when a customer says to me thank you for all your work and helping me  these moments make me realize thats why i have been in this industry for so long. I hope to future my career in retail aiming one day as a CEO of a amazing company.

It was a great experience to be working with others. A typical day was a happy day and a happy boss would greet us. What I have learned is that dealing with customers, sorting and restocking items and cleaning wasn't as hard as I thought and the team support made it easier. Management was top class. They were willing to help other customers and personnel and they were very easy going. The co-workers were very friendly and they helped me with the tasks I was set out to do. They told how to do the job quickly and efficiently. I think the hardest part of the job is the endurance of the whole day itself. From 10:00am to 4:00pm I felt good although the first days were a little bit hard but after a while I got the hang of it. The most enjoyable part would be giving the customer what he or she needed and they leave satisfied.

Top Job Titles	Average Salary
Store manager 2 salaries reported	$65,000 per year
Retail sales associate 5 salaries reported	$28.13 per hour
Assistant manager 2 salaries reported	$65,000 per year
Assistant store manager 3 salaries reported	$58,269 per year
Assistant buyer 4 salaries reported	$73,750 per year

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