baker

sales assistant

sales manager

sales

apprentice

Bakers Delight

I have been with Bakers Delight for around 9 years all up. Over the years I have encountered a select few decent franchisees. I work for one now. The majority of the time, the franchisee/s are only interested in the lining of their own pocket which is fair enough. But they are the ones that don't know anything about baking and abuse their workers and take advantage of them. A lot of the time the franchisees are only interested in quantity over quality which results in overworked bakers under time pressure. As all Bakers know, good bread requires good time and management. The pay for the work we do is unreasonable. You would easily get paid around $100 more per week working the same hours at Woolworths or Coles even as a Checkout operator. The Training system for Apprentices is pathetic as a lot of them don't even go to TAFE which in the end means poorer quality tradesmen. Baker's Delight is now far more interested in profit than quality product, customer service and their reputation. They need to support their Bakers more rather than letting people with more money than sense buy franchises. Unqualified franchisees are employing Apprentices without qualified tradesmen just to save money. They are constantly taking 1st year apprentices and getting rid of them after their "3 months probation". A good, fair boss is hard to find nowadays, but I work for one now. I like the place, I still have pride in my quality but thanks to the Bakers Delight system I want to leave and not look back and I am working on that.

A typical day at work consisted of the following: 
- Stocking shelves
- Cash handling
- Cleaning
- Customer service
- Sales 
- Shutting up shop

Food hygiene and personal hygiene was  taught to me and I quickly picked up how to keep the food displayed nicely.
I learnt to work as a team and keep an eye on others needs as well as still giving good customer service.

The owner was the baker and we hardly ever saw him, but he was lovely.
There was a manager employed to do our rosters and teach us staff what to do. The manager was a little difficult to work with, however as the business was so busy it did not effect me to much,  it meant there was no time for breaks. Eating something or going to the toilet was difficult as no break times even lunch was granted.

Bakers Delight was a good environment to work in and regular clientèle's made it enjoyable.
Building relationships with my colleagues was easy as we all shared positive work ethics.

The challengers in the day was early in the mornings, greeting customers whilst stocking the shelves.
Prioritising my time was essential as there was a constant stream of customers and I had to ensure that the stock was replenished and well displayed without keeping the customers waiting to long.

The most enjoyable part of the job was making some really good friends and eating the bread ! We were able to take home the excessive bread that was not sold on the day.

A typical day at work included waking up very early and working quick paced as soon as you walk in. Always on your feet and communicating about the days production and quality of the food we are making.
I learnt to be responsible with my means of transport and my availability, I also learned to be willing to sacrifice the majority of my sleep for social life, or majority of my social life for sleep. There was no in between.
The management was okay, if you got on the bad side of the manager then he would allow it to affect his managing skills, like making you work 6 days a week instead of the 5 just because you frustrated him. But he took your issues into his own hands and dealt with them as well as he could given the environment we worked in.
My co-workers are like my best friends now, it's weird knowing i won't be seeing them every day, they were very fun and upbeat and always enjoyed a good laugh. For them work always came first and that was important for all of us.
Hardest part of the job was juggling a social life with the early starts, attempting to wake up early in the morning after hanging out with friends/ partners who go to bed late is difficult because the want you to hang out until they usually do. So expect your social life to lessen.
The most enjoyable part of the job was the amount of fun I had. Everyone there is lovely, they're fun and interesting and always willing to have a laugh.

start work at 7.30 each shift. Said Hello to all staff on shift and to find out what has been happening ...ie. busy or quiet and where the baker's were up to as far as products were being baked. If any problems had arisen with any products didn't turn out and if they had plenty of time to redo products that were not up to scratch and needed remaking. Make sure the next sales person rostered on turned up for their rostered shift and that they have started on time and then  to explain what had been happening prior to their arrival. Making sure any orders for the day have been done and ready for the customer's order. The main objective is to greet and serve every customer that walks into the bakery in a friendly positive manner and make them feel that they are the most important person and to give them the best service possible, while selling the products and selling up where and when possible. The most enjoyable part of the job is when you are serving customers and chat to them and learn something about that person.I made lots of friends thru this way at Baker's Delight. I didn't find anything hard about the job, but when they put in the new serving system..Bready... that brought in so many problems as the store I worked in was a pilot  program with a lot of hipcups until head office worked out all the bugs and faults. Once through the problems ,the new system was a lot easier for the every day running of the bakery.

A typical day would consist of:
- checking/packing pick-up orders
- merchandising product to the front of the store
- aligning correct signs to products
- building customer rapport
- ensuring cleanliness of the shop
- answering phone calls
- merchandising stock appropriately as it sold throughout the day
- weekly banking
- helping to count equipment weekly/monthly (eg. paper/plastic bags, twist ties etc) for maximum stock
- counting end of day produce/bagging/discarding
- cleaning bread racks/prover racks/bench tops/ovens/wires/boards/cutlery for next day use
- balancing the eftpos machines/till at then end of the night and so much more!

I've learnt a great deal from working at Bakers Delight and much of it is management of the shop overall and time management/prioritizing.

I found the hardest part of the job when first starting out (as this was my first proper job) was time management. Especially during the busier peak periods of the year such as Easter, Mother's Day, Father's Day, The Pink Bun Campaign, Christmas, Australia Day, Back to School etc. Another aspect I found difficult was trying to keep up with the forever changing specials - although a bonus was when a new special came up, so did a new item of food to try! Yum!

A typical day at work would revolve primarily around customer service, satisfaction and promotion. Many requirements of a sales assistant were to perform basic merchandising of products, safe and effective handling and promotion of products via active tastings/samples, and slicing loaves for sale as well as a greater understanding of the product content and health benefits to appeal to customer requirements. 

During my time as a sales assistant I've learn't a variety of WHS procedures as well as gaged a better understanding of customer engagement and service. 

Management opportunities arise with age and experience allowing older staff (18<) to manage junior employees for extended hours as well as the store during closing and opening hours.

The hardest part of the job I found was working with customers that may have had a rough day and openly displayed their feelings to the staff and other customers. This can be difficult if the customer becomes vocally aggressive, however with experience and practice I've found techniques to manage possible conflict of interest situations.

The most enjoyable part of the job is working with the other staff to up - sell and promote new campaigns. It is a very family orientated environment which allowed both the junior and senior staff to enjoy each others company during long working hours.

Bakers Delight has been a wonderful chapter in my life as i have majorly developed my people skills as-well as organisational skills. My typical day at work would be; Arrive 10 minutes early to put on uniform, sign and read diary, put on badge and of course greet everyone, sign in, serve, restock wires, serve, condense stock, lift heavy wires wash wires, clean baskets and i would usually leave approximately 5-10 minutes late if it was a busy day. No shift was more than 4 hours however on Easter i received an eight hour shift which i was very happy with and i found i handled it well. Management was always firm but kind to the employees such as myself. My co-workers were all lovely and co-operative, it's nice to work with people that know how to get everything done but also have a sense of humor to make work even more fun. The hardest part of working at Baker's Delight would have been learning how to use the register, after that everything was just fine. The most enjoyable part of the job was serving the lovely old ladies that stop and have a chat with you and share their stories with you, My goal was always to make them smile.

The actual job is really simple and straightforward, and as said the other coworkers are really lovely and fun to be around. HOWEVER; pay is TERRIBLE, like shouldn't be legal. There are no penalty/weekend rates. You don't get public holiday rates despite being open every day except Christmas day. There is 0 opportunity for any advancement. Boss takes advantage of employees getting them to bank money, deliver things between multiple stores outside of shift times without pay. Shifts are only ever 3-4 hours long. The boss never responds to emails or messages, when I quit they didn't even send an email back in response. You have to pay full price for any bread you want (no free buns or loaves). There are inconsistencies among staff in regards to pay, (one 18 year old would be getting 50cents less then another). The boss puts everyone on part-time contract to avoid paying casual rates. So you DO get holiday leave accrue and sick leave. However the number of hours you're guaranteed is 12hours a month....
Just don't even bother applying. 



I worked at Bakers Delight for almost 4 years. I remember it fondly, the bad parts for me were mainly the rude customers and working with lazy and incompetent people. I believe the pay is great if you're front of house staff as you also get penalty rates on weekends. There is always something to do when working, whether it's cleaning, merchandising, slicing bread, etc. so it's not boring. I wouldn't recommend the job if you're lazy, you're on your feet all day and constantly lifting, reaching and squatting. 
As a young person I felt there was a lot of career progression for me; I learnt all kinds of skills that are benefiting me now in my later jobs such as banking, people skills, ordering and stock take, I also trained new staff and acted as a "Manager" (that term is put very loosely) for the front of house and worked closely with my boss. The job can be morally challenging at the end of day and you can get some really horrible customers. I do feel that as an adult there isn't much career progression as it is easier and cheaper to teach younger people. 
Overall Bakers Delight is a fantastic place for a job in my opinion, I learnt alot, had great pay and was able to develop an important position within the bakery I worked at.

A typical day at work would depend on what time of the I was working. 
If I was starting in the morning, the focus would be setting the shop up for the day. The mornings, especially on weekends are busy so I would be serving customers while also keeping the shop looking well-presented. At the end of my shift I would do my Float. 
If I was starting in the afternoon, my responsibilities would be slightly different. The customers would still be the main priority, however at this time I would also need to condense racks and make sure the shop doesn't look empty from the morning sales. I would need to clean the windows and the slicer and wires and mop the whole shop before closing and again, doing my float. 

I learned a lot about dealing with customers and making general conversation which has helped me in my every day life. I have learned how to count a register and use the eftpos machine, I have learned how to handle money and how to open and close a shop. 

The company is extremely well-managed and organised and my co-workers are all extremely driven and very well-presented. My bosses are both very approachable, friendly and easily contacted. 

Initially the hardest part of the job was breaking out of my shy state of mind and talking to customers. Now I find that part of the job to be the most enjoyable.

Top Job Titles	Average Salary
Baker 55 salaries reported	$70,841 per year
Sales assistant 13 salaries reported	$30.39 per hour
Sales manager 1 salary reported	$31.50 per hour
Sales 2 salaries reported	$27.50 per hour
Apprentice 1 salary reported	$52,500 per year

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