cafe assistant

barista

café manager

baker

pastry cook

BOURKE STREET BAKERY

My experience here was one of consistent management turnover — the store that I was at had about 2-3 managers per year. This led to high employee turnover and a lack of consistency between management, whose attitude and practises would impact your experience as an employee completely. Having worked at multiple locations, I experienced firsthand the difference a manager would make to the employee and store culture. 

Despite working here for multiple years, I had to continually ask in order to be trained in skills such as coffee, store opening, and cash up — managers didn't want to teach you unless you had plenty of availability, and I was shut down multiple times before a management change allowed me to be trained. HR was unfortunately no help. I was turned away when expressing concern about my lack of training, and ignored completely when I brought management practises to light which were the cause of my eventual resignation. 

Working physically in the store was a mixed bag. Shifts were often very early (which may work for some), physically demanding, and I'd always come home smelling like yeast. I endured burns of varying severity despite always being careful, and was often told to run it under water for a few minutes before getting back to work. As expected in most customer-facing jobs, some were lovely, others could make you cry. Overall I had a negative experience over a few years at this job, which was unfortunate and could have been easily remedied by higher-ups. 

Constant changing of management and staff with no proper training. Upper management is extremely out of touch and care more about making a quick buck over their employees job security and well being. Stayed open during both lockdowns and provided no support for employees who were forced to work in unsafe conditions with understaffing and reduced hours. The entire culture has changed here and it's extremely toxic. This place has absolute horror stories, do yourself a favour and work somewhere else. 

What is the best part of working at the company?
The rest of the staff. It was fun coming to work with great staff members 

What is the most stressful part about working at the company?
Management. No planning. Inside freezer and coolrooms in winter 

What is the work environment and culture like at the company?
Not bad at times. Everyone was scared of the owner

What is a typical day like for you at the company?
Totally mentally mind blowing

You will feel supported and safe with your job, there is always space for pick up extra shifts in different stores. Great xmas parties. It’s very good pay too and you can choose with shop you want to work at as there is 12 in Sydney. 
It gets little repetitive, but I did loved it . Every store is different some quite some very busy. But I haven’t experienced many understaffed days, which is important for me. It’s easy 

What is the best part of working at the company?
Free food, management very supportive. Lots of hassle, busy.

What is the most stressful part about working at the company?
Started from casual kitchen hand and prompting to higher level

What is the work environment and culture like at the company?
Very good. Lots of opportunities 

What is a typical day like for you at the company?
Very busy. Free food, enjoyable

stress, not enough staff and lack of organisation is part of your shift every day, they don't have enough staff since before the pandemic and even during the pandemic, they lose staff because people is not happy working there. they don't pay too much and they are expecting that people do extra time without previous advice and if you can't they get upset etc.

Did a trial here and in the first week was already expected to work an extra day unpaid due to staff shortages on top of already terrible pay. My second week I was sent to work at Bread and butter where they sent me home after 6 hours because of my appearance. I still have not been paid for this shift. Avoid at all costs!

Management sucks...in other word  has no management no employee evalauation and apprisal procedure.No career development oppertunity. Good place if you are smart enough and should be buttery to chef .Most important Boss likes Backbitting other  co-worker.

Sometimes understaffing,  was a challenging time, very nice community as it is a suburb store. 

If you work there make sure you have minimum barista skills and if you're not confidence please let others make the coffee. 

The management was always disrespectful and unkind and never made any of the workers feel as if their positions at their job were wanted or respected. When I tried to bring up these issues they were never taken seriously

Top Job Titles	Average Salary
Cafe assistant 19 salaries reported	$33.50 per hour
Barista 31 salaries reported	$35.09 per hour
Café manager 5 salaries reported	$66,135 per year
Baker 3 salaries reported	$43.79 per hour
Pastry cook 2 salaries reported	$73,250 per year

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