member services representative

call center representative

operations officer

business analyst

manager

Australian Retirement Trust

$34.93 member solutions consultant an hour to help customers out the job itself is quite easy and relaxed provided you have experience the only bas part is when you have your monthly chats where they talk about your stats if your stats are improving consistently then they will chew you up and spit you out.
Everyone is always out to put feedback on your name and team leaders always talk about mini incident and they use genesys which means there monitoring every code you use and they have a person whos job is to monitor everyone's code use. Its a stressful job when you have someone every 5 minutes asking why are you in personal break. You have to constantly communicate toiliet use

What is the best part of working at the company?
Good culture in the company ..

What is the most stressful part about working at the company?
Being laid off due to competition 

What is the work environment and culture like at the company?
Good work environment but there is high expectation to perform the best otherwise employees are laid off.

What is a typical day like for you at the company?
Stressful taking calls and talking to customers over the phone all day.

Training and onboarding is great experience, good company culture. Don’t need to know much about finance or super (it does help) as long as you can talk to people.

Flexibility to work in office or remote which is probably the best part. Pay is average for the amount of stuff your meant to know, theres a lot of upskills to go through and a normal day will be a mix of enquiries ranging from simple admin to complex. Will be mostly inbound calls and eventually emails, along with being on the support line for other reps and complaints line. 

What is the best part of working at the company?
Some nice people
They need help

What is the most stressful part about working at the company?
Rushed unstructured confused and clashing cultures 

What is the work environment and culture like at the company?
Challenging culture they trying to bring two firms together - antagonistic workplace 

What is a typical day like for you at the company?
On boarding was very limited 
Spent lot of time trying to find out who is responsible for what, and who to talk to to get things done

Culture is experiencing a huge amount of pain due to the recent merger. Direction is unclear and senior management are mostly concerned about making themselves look good amongst their new peers (likely a lingering effect after they had to fight to keep their jobs).

No sign of slowing down soon but I have faith that the culture will improve in the long term.

The work within operations is fast paced and there are productivity measures, but as a whole team leaders are very understanding and mature so does not feel high pressure. While there are many discussions about development, recruitment team are very poor, non responsive and most roles are hired externally anyway. Development opportunities once you enter are low 

Was part of a big program of work, which was highly unstructured. Senior management and leadership were largely clueless on execution strategy. Constant restructures at the top level did not help. People were good to work with but the environment was political.

Company provides great flexibility, it is up to the teams to decide and agree on wrt how often they go to the office, no pressure from the management.
Organisation still trying to find its feet after the huge merger.

Overall good environment I believe  MSC do need to get some sort of pay rise for the role we do.  Overall organisation is okay but unrealistic expectations and little career development. 

Pros: Good flexibility and pay. Brand new office located in central location. Culture is great.

Cons: Not much training offered and things are still not aligned almost 2 years post merger.

Top Job Titles	Average Salary
Member services representative 7 salaries reported	$70,466 per year
Call center representative 4 salaries reported	$72,000 per year
Operations officer 3 salaries reported	$77,833 per year
Business analyst 8 salaries reported	$121,875 per year
Manager 4 salaries reported	$156,250 per year

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